I have been going through a very difficult trying personal problem and had the absolute pleasure of dealing with 2 amazing gentleman Nic and Paul who have been absolutely amazing gone above and beyon... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
I’ve had a great experience with Umbrella.co.uk so far. The customer service has been excellent, with the team being friendly, responsive, and very helpful throughout the process. The onboarding... Näytä lisää
Yritys on vastannut
I am really impressed with this company from the initial enquiry (Lucia) who is very responsive and then to the onboarding team (Oliver) who went through the process thoroughly. Excellent service. The... Näytä lisää
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I’ve recently started with Umbrella.co.uk and have been very impressed with how quick and efficient the onboarding process was. Mollie handled everything promptly and professionally, completing the s... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Umbrella, Limited & CIS services for contractors Whether you are new to contracting or looking for a change, you will enjoy unbeatable service from our expert teams. At Umbrella.co.uk we know that one size doesn’t fit all. Our experienced, friendly advisers will provide a free personal illustration and help you choose the best, compliant solution for your circumstances. Affected by IR35? Speak to our expert advisers today.
Yhteystiedot
Bollin House, Bollin Link, SK9 1DP, Wilmslow, Yhdistynyt kuningaskunta
- 01625 546610
- newsignups@umbrella.co.uk
- umbrella.co.uk
4,7
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Cameron was excellent explained…
Cameron was excellent explained everything in full
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review and the shout out for Cameron! He is over the moon that you are happy with the service he gave you 😀
Easy
Easy, straightforward and pleasant interaction. Everything was explained clearly.
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you so much for the review Liz! We really appreciate the feedback! :)
Poor service!!
Poor service!!! prior signing up communication was good as expected.
Once I did sign up to use this provider - customer service was non existent. Staff promised to call you back to help out any issues.
Please do not use this company!
Looking for another provider
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
I’m truly sorry to hear that you’ve had such a negative experience. I’d encourage you to get back in touch with our customer services team, as they are more than willing to help. We have a dedicated support team here at umbrella.co.uk, and we take all feedback seriously. Please rest assured that we will do everything we can to resolve the issue that has caused you concern and use your feedback to improve our services moving forward.
Stay well away from this umbrella…
Stay well away from this umbrella company. Low rating.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for your review. We’re sorry to hear that you are so disappointed in your umbrella company however, after checking our records, we can’t find any customer activity that relates to the name that is on this review.
It’s possible your review may have been intended for a different company with a similar name. We’d be happy to help clarify any confusion — please contact Umbrella.co.uk customer services team on 01625 546610
Happy with the service
Happy with the service. It was made sure I was informed of everything I needed to know and guided through process which was smooth as everything was organised for me.
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you for taking the time to share your review. We truly value your feedback.
Professional
Nick ,Oscar , Emilie and the umbrella team were excellent in delivering a professional service as usual they helped solve problems were friendly professional and accurate in providing the solutions I needed there always on hand to support in all aspects of what the umbrellas service provides highly recommend there services
11. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you so much for taking the time to leave a review and giving such great feedback. Nick, Oscar and Emilie from our customer services team are over the moon that you have been so happy with the service they have given you - thank you again!
Quick and simple
Fast service and very clear explanations.
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Anthony Chan…
The agent who acted for me was pro-active and helpful and was always available to assist when I needed help or advice.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Fantastic service
Fantastic service , would definitely recommend..
5. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thankyou for the review and feedback - it is great to hear you would recommend us!
Quick & friendly response
4. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review - we really appreciate the feedback :)
Very good and efficient and reliable…
Very good and efficient and reliable service thank you very much
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you for the review - we really appreciate all the feedback we get.
Straightforward and simple in a good way
Just had an onboarding session with Dillon Niels from Umbrella, he was thorough and explained the process.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Dillon is over the moon you have been happy with the service he has given you - and we really appreciate you taking time to leave us a review :)
Got prompt response and clarity…
Got prompt response and clarity provided on services provided.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you for the review and we are over the moon you have been happy with the service you have received! :)
Customer service
The call handler Dillon was extremely professional and very supportive. He made the process very simple and attractive to recommend to others.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you so much for the review and great feedback for Dillon! :)
Vastaus yritykseltä Umbrella.co.uk
Thanks for the feedback and review - we really appreciate it!
Don't do any work for their fees
I pay around £200 per month from their services, they can't provide me with some basic tax advice, or do any of the services which I am paying them for.
They're twice the price and twice the headache of any other accountants I have dealt with.
At times I really struggle to figure out what they do in exchange for their fees. However they make you sign up for a 6 month contract so it looks like I am stuck paying them not to do any work for the time being.
Edit to respond to their comment
The service was sold as accountancy - not software and self service. Also £47.40 per week for access to software only is excessive.
2. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
We are sorry to hear you are disappointed with the service you are receiving from CloudAccountant. The team at CloudAccountant is here to guide you and provide any support you need in using the required software. It’s important that your records are kept up to date so the team can give you accurate and informed advice. They are here to train and support you in using the software, helping you maintain accurate records so they can then offer the right guidance when you need it.
Extremely helpful and friendly staff
Extremely helpful and friendly staff. All of my requests are handled quickly and efficiently. Nicolas recently assisted me, and his customer service was excellent.
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thanks for the review and the shoutout for Nick! He really appreciates it and is over the moon that you were happy with the service he gave you! :)
Umbrella.co.uk Customer Support Services Team
Since starting out as a contractor, I use Umbrella as my service provider.
Their work model is efficient with timely payments.
Also of important note is the quick response time of the customer support services team when I have a query, especially Oscar.
He's a 5-star dude, any day!
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you for the review Richard - Oscar is absolutely chuffed to bits that you have been so happy with the service he gave you! We really appreciate you taking the time to leave us feedback. - 😀
Ed was very professional
Ed was very professional, efficient in dealing with my enquiry, while also being courteous and patient with me.
My phone line was initially difficult for him to hear me. I agreed to move rooms for better reception, and Ed called me back promptly.
26. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Umbrella.co.uk
Thank you for the review - we love getting feedback and Ed is really pleased that you have been happy with the service he gave you 😀
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