Mycket nöjd med produkten! Snabb leverans och en produkt som motsvarar förväntningarna. Den är både elegant, stilren och har mycket bra funktion. Känns som en riktigt bra kvalitet – jag är supernöjd!
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Beautiful products, sleek design. Always pretty easy to assemble. Call customer service a few times for some delivery and stock issues. Super friendly and forthcoming. Great brand and good webshop
L'essenziale visibile agli occhi. Ogni dettaglio restituisce la cura per un progetto pensato, ragionato, costruito per destare meraviglia. Autentici i materiali, ottimo il confort restituito. Un'atte... Näytä lisää
Yritys on vastannut
Asteria Wall nach 18 Monaten defekt. Falsche Beratung, falsches Ersatzteil 24V statt 12V geliefert. Lieferung miserabel in zerrissener Plastiktüte (von wegen alles "grün") geliefert. Rückgabe nicht mö... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Where beautiful Danish design meets affordability, high-quality materials and a genuine care for the environment.
Yhteystiedot
Havnegade 29, 1058, Copenhagen, Tanska
- +4531393131
- info@umage.com
- umage.com
3,9
Hyvä
587 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 92 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Exemplary response to lost spare parts
I ordered two sets of new reeds for our Silvia lamps. When the package arrived at the GLS shop, it had been OPENED en route and one of the sets was missing. The GLS shop and GLS customer service denied any responsibility or support (typical GLS), so I contacted Umage => I was promised an immediate replacement for the lost set, and it arrived a few days later. Very decent response from Umage support.
26. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi.
Thank you so much for your kind review.
We’re truly sorry to hear about the issue with your package during delivery, but we’re very glad we could help resolve the situation quickly for you. We always strive to provide reliable and responsive support, especially when things go wrong — and it’s great to hear that you were satisfied with the way our team handled it.
If you ever need assistance again, please don’t hesitate to reach out.
Regards, Camilla
Vastaus yritykseltä UMAGE
Hi Erich,
Thank you for your review.
We're sorry to hear that the delivery of spare parts took longer than expected. This is certainly not the experience we aim to provide. In some cases, delivery times for spare parts may be extended due to stock availability or shipping constraints, but we are continuously working to improve both our processes and communication to ensure faster service in the future.
We truly appreciate your feedback, as it helps us identify areas for improvement. If there’s anything we can still assist you with regarding your order, please don’t hesitate to reach out to us directly.
Regards, Camilla
Exelente todo
Exelente todo, comunicación, producto y envio
5. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Rodrigo,
Thank you for taking the time to leave us a review. We're so happy to hear that you're happy with both our products and our service. We hope you've found some designs that you'll enjoy for many years to come, and we look forward to welcoming you back to our shop again soon!
Best wishes,
Caroline / UMAGE
J'adore UMAGE
Exellent produit. Envois rapide. Service client tres reactif. Livraison soigné
3. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Marouc,
We are so happy to hear that you enjoyed your new designs and your shopping experience with us! Thank you for taking the time to leave a review - we truly appreciate it.
Wishing you a great day!
Best regards,
Samantha from UMAGE
Vastaus yritykseltä UMAGE
Hi Maria,
We are happy to hear that you enjoyed your purchase with us! Thank you for leaving a review, we really appreciate it 🙏🏼
We hope to welcome you back in the future!
Best regards,
Samantha from UMAGE
Hazel Branch 150cm delivery delays
We paid for the Hazel Branch 150cm White/Brass (along with the Clave Wood) Tuesday March 18th (€1,408 in total). No mention on the website that there was any issue with stock. We receive an e-mail March 21st informing us that the Hazel Branch is not actually in stock but will be back March 26th. No problem we said. Then no word on the order so we e-mail March 28th to confirm it is on its way. Then an e-mail today April 1st informing us that it is not actually in stock and will not be back until April 30th?
Our first fix electrical work is complete, with a wire positioned exactly to work with the Hazel Branch 150cm technical specifications... so we are stuck. This will delay the second fix electrical work.
Deeply disappointing service.
What is worse is that if you go on to the Umage website now, it still says this product is in stock so can be bought and paid for, and it says "we deliver within 7 working days"???
We ordered on the 18th of March and if the product is not in stock until the 30th of April, that is a minimum of 44 days, or 32 working days.
We love the design and (hopefully) quality of the Umage products, but the service and transparency regarding product stock and deliveries is unprofessional and deeply damages the customer experience and feeling of brand trust and loyalty.
1. huhtikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Joe,
I want to sincerely apologize for the lack of transparency you have experienced during this process.
I understand how disappointing and frustrating it can be to hire electricians, only to face delays that are beyond your control.
We have been encountering unexpected delays with our product restocking, which have contributed to these challenges. I regret that we did not communicate this information to you sooner.
To resolve this issue, I will have my colleague reach out to you directly. I hope that together we can find a solution that works for you and addresses the inconvenience you’ve faced.
Once again, I am genuinely sorry for the trouble this has caused 🥺
Best regards,
Samantha from UMAGE
Great service and really nice designs
19. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Thank you for your review! We're thrilled to hear that you’re happy with both the service and our designs.
We look forward to welcoming you back again in the future!
Best regards,
Rebecca // UMAGE
Wertige Produkte und toller Service
Wir haben ein Sideboard „ Audacious“, eine Lampe „EOS“, eine „Aluvia“ und eine „Asteria Move“ gekauft. Das Sideboard und die Asteria direkt bei Umage, den Rest bei einem Beleuchtungsgeschäft.
Das Sideboard wird nicht in Dänemark hergestellt, sondern kam aus Asien, gleichwohl war es sehr wertig und lies sich einfach aufbauen, die Qualität hat uns überzeugt und wir werden wahrscheinlich noch ein passendes Möbel dazu kaufen.
Die Hängelampen sind ok, die Aluvia besteht innen aus Plastik und die Lichtausbeute ist eher spärlich.
Bei der Montage ist uns bei der Asteria ein Teil gebrochen und man uns sofort eine neue Lampe zugeschickt - super netter Kontakt und toller Service.
Wir haben einen positiven Kauf erlebt und können Umage uneingeschränkt empfehlen.
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi there,
Thanks for sharing your feedback! We are happy to hear you are pleased with the quality of our products and had a great experience with our service. We appreciate your feedback on the Aluvia lamp and will take it into consideration. Glad we could quickly assist you with your Asteria Move.
Thanks for recommending UMAGE. It truly means a lot. We look forward to welcoming you back.
Best regards,
Rebecca // UMAGE
It's a SCAM! No possibility to return the item even though the customer policy allows to do so
I've been trying to return my package for over a week. The link to generate the return label doesn't work (I've tried on different computers and also on phones). I've written 3 emails and I got one response after 3 days with the same link that doesn't work.
I see lots of customers say the customer service is bad, honesty i think the problem is intentional, so i value this as a SCAM, not just a bad customer service.
I can't believe I cannot make a refund after you write on your website that returns are allowed and many other bullshits.
16. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Clara,
Thanks for letting us know! I’m very sorry that you ended up in this situation. I completely understand how frustrating this must be.
I have spoken with my colleague, who has already reached out to you regarding your return. If the issue is still not resolved, please let me know, and I will look into it immediately to ensure it gets sorted as quickly as possible.
We truly value our customers, and I assure you that this is not our intention. Thank you for bringing this to our attention. We will take this feedback seriously and do everything we can to ensure that it doesn't happen again.
Best regards,
Rebecca // UMAGE
Good product, bad experience
Good product, bad experience.
The product itself is good, however, the experience was downright bad. Ordered a lounge chair and sidetable.
First of all, received no information at all regarding ETA after making the order. Then suddenly days after I got an automated email from their transport partner Dachser, giving me a whopping 3 options to choose from for delivery, of which 2 were on the same day. Unfortunately none of them worked for me and the week after these options I would be on holiday. I had no options at all in their portal to choose another date, so I had to call them. They said they could not hold the product for more than 3 days because of some policy and because I would be on holiday the week after they would have to send it back to Umage. I said this was a waste of time and resources for everyone (they agreed, but could not make an exception) and also emailed Umage customer support. Received no feedback from them, so I assume the goods would go back to Umage.
To my shock, I received a delivery alert on the day I was back from holiday (turns out they could make an exception after all). This was a nice surprise, but would be good to have had some kind of info on this. Luckily, my wife was home that day, but it could've easily been possible that nobody would be there on that day as I was still under the impression that the goods would be returned.
So finally, I received my order. But to my surprise, it was only the lounge chair and no side table. Emailed customer support again and it turns out there was a mistake and the side table was not even in stock...
In conclusion the products are nice, but this company has a horrible organisation. Poor logistical partners and/or choices, poor communication, no decent stockkeeping software and the inability to proactively inform customers when something turns out to not be on stock. And this all for a company that sells quite expensive luxury furniture. Very dissappointing.
13. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Dear Mark,
Thank you for taking the time to share your experience with us. We are truly sorry to hear about the challenges you have faced throughout your order process. It is far from the experience we aim to provide for our customers 😔
I’ve looked into your case, and you should have received a refund for the item that was out of stock. We are sorry that you were not informed about this beforehand.
If there is anything at all we can do to make this right or assist you further, please don’t hesitate to reach out to us at info@umage.com. We will make sure to prioritize your inquiry with extra care and attention.
Your feedback is important to us, and we will take it seriously to improve our processes so that other customers don’t have to go through a similar situation in the future. That said, we’re at least happy to hear that you are pleased with the lounge chair you received.
Thank you again for your honest review. We hope to be able to make it right for you another time.
Best regards,
Rebecca // UMAGE
Excellent quality
Excellent quality. It is exactly what I expected. Easy assembly and fast shipping. Thank you very much.
25. helmikuuta 2025
Vastaus yritykseltä UMAGE
Hi,
Thank you for your review. We're happy to hear that the quality met your expectations. It truly means a lot!
We wish you a brilliant day!
Best regards,
Rebecca //UMAGE
Beautiful Beige Feather Lamp – Atmospheric and Stylish
The beautiful beige feather lamp is a real eye-catcher in my interior. The soft, airy feathers give it a warm and luxurious look, while the beige shade adds a subtle and elegant touch that fits well in almost any decor.
The quality of the lamp is excellent; the feathers are securely attached and fall beautifully into place. When switched on, the light creates a cozy and diffused effect, giving the room a warm and chic ambiance. Additionally, the lamp is easy to install and fits perfectly on different types of fittings.
A very satisfied customer from the Netherlands.
28. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Nina,
Thank you so much for taking the time to leave a review. We truly appreciate it!
We are so happy to hear that you love our lamp and are satisfied with your purchase. We look forward to welcoming you back another time.
We wish you a brilliant day!
Best regards,
Rebecca // UMAGE
Always perfect
24. helmikuuta 2025
Vastaus yritykseltä UMAGE
Hi Mario,
Thank you for sharing your feedback! We truly appreciate it and look forward to welcoming you back another time.
Best regards,
Rebecca // UMAGE
Très satisfaite de la qualité et…
Très satisfaite de la qualité et l'esthétique des produits Umage. Commande conforme et livraison très rapide.
3. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Bridt,
Thank you for your kind words and for sharing your experience. We're happy to hear that you're satisfied with the quality and design of our products. We hope to see you again soon!
Best regards,
Rebecca // UMAGE
Super fast delivery
Super fast delivery, amazing instructions and just overall excellent products
27. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Vaida,
Thank you for your feedback! We're thrilled that you had a great experience with our delivery, instructions, and products. We appreciate your support and hope to see you again!
Best regads,
Rebecca // UMAGE
Never receive the product
Never receive the product. UPS never called me when they were supposed to deliver although i was homr and send back the product Umage.
Very disappointed.
20. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Guillaume,
We're sorry to hear that you didn’t receive your package. Once we have shipped an order, it is unfortunately out of our hands, and we have no control over the delivery process. I have looked into the case, and my colleague should've already reached out to you to ensure that you receive your item as soon as possible.
We are truly sorry that you had this experience with your purchase and take your feedback seriously as we continuously strive to improve. We hope you’ll give us another chance in the future.
Best regards,
Rebecca // UMAGE
Very high quality of products
Very high quality of products, very good packaging, super design!
22. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Chiara,
Thank you for your kind words! We're pleased to hear that you appreciate the quality, packaging, and design of our products. We truly appreciate your feedback and hope to welcome you back again soon.
Best regards,
Rebecca //UMAGE
Nuevamente todo excelente.
Nuevamente todo excelente.
Adquirí un complemento de un artículo comprado anteriormente y ha quedado perfecto.
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Rocamlo,
Thank you for sharing your experience – we truly appreciate it!
We're delighted to hear that you’re happy with your purchase, and we hope to welcome you back again in the future.
Best regards,
Rebecca //UMAGE
Bad customer service
I purchased a lamp on January 31 and as of today February 13 I have neither received it nor the customer service has bothered to reply to my emails in which I asked to help identify where the parcel was.
Shall I add more?!
13. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Tania,
I’m truly sorry that you haven’t received any updates about your order. I understand how frustrating this can be. I will reach out to our support team right away, and they will contact you as soon as possible 🙏🏼
Best regards,
Samantha
Amazing product quality and great…
Amazing product quality and great shipping times. I bought the Carmina mini with tripod and absolutely love this product. It was fun to put together and the end result is gorgeous. Highly recommend Umage products and website. No issues encountered with searching nor ordering.
6. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä UMAGE
Hi Jorge,
I’m so thrilled to hear that you love your new Carmina lamp! Thank you for sharing your experience with us; we really appreciate it!
Best regards,
Samantha from UMAGE
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