j'ai eu un problème avec cette barre de son que les gens du service après ventes ont dans un premier temps tenté de résoudre à distance, et sans succès, ils ont décidé de m'en expédier une neuve en re... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Service client au top, réactif et efficace. Ma barre de son Ultimea est tombée en panne au bout de 5 ans, elle n'était plus garantie. Ils ont essayé de me dépanner à distance de bien des façons, mais... Näytä lisää
Yritys on vastannut
Good day, I had an issue with a crackling rear speaker. Many thanks to the customer service team for handling the matter; their service was exemplary. I really appreciated that they kept in touch and... Näytä lisää
Yritys on vastannut
Personalmente ho avuto un esperienza molto positiva. Il mio proiettore Apollo p40 dopo quasi 2 anni aveva smesso di funzionare. Ho contattato il supporto clienti e prontamente, dopo avergli mandato fo... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We founded Ultimea as a team of audio-visual engineers and enthusiasts who were frustrated by home theater products that felt complicated, outdated, and overpriced. We knew it was time for a change. By combining innovative acoustic engineering, modern design, and smart cost optimization, we set out to make cinema-quality audio and visual experiences accessible to everyone. 💻Official Website: www.ultimea.com 📧 Contact us: support@ultimea.com
Yhteystiedot
801 S. Dupont Ave., Ste G, 91761, Ontario, Yhdysvallat
- 1 888-598-8875
- support@ultimea.com
- ultimea.com
4,5
Erinomainen
440 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 97 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Poseidon D60 Soundbar by Ultimea, YES!
I received the Poseidon D60 Soundbar made by Ultimea from my daughter as a Christmas gift since my 2002 Sony system died. My wife and I decided we no longer needed a full room of speakers. Hook-up was fast. I then connected it via my TV on e-hdmi port and linked to my video player for volume control. We tried the app they offer, but found either my wife or I could use it if the other was not using the app.. :-( Immediately, we were impressed by the sound quality and ease of control. If we wanted Movie sound, one of us would use the app to make the change; mostly, we use the sports selection, which is nice because it brings out the head talkers better.
12. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that the Poseidon D60 has become a great replacement for your previous home audio system and that you and your wife are enjoying its sound quality and ease of use.
It’s especially great to know that the setup was quick and straightforward, and that the Sports mode helps make dialogue clearer for your viewing experience. 🎬🏈
Thank you as well for sharing your experience with the ULTIMEA App. Regarding app control, only one device can be connected to the soundbar at a time. This design is intended to help protect user privacy and prevent conflicting commands from multiple devices, which could otherwise cause the soundbar to behave unexpectedly or become difficult to control.
We truly appreciate your understanding and your valuable feedback. Thank you for choosing ULTIMEA, and please thank your daughter for choosing our product as such a thoughtful Christmas gift. We hope your Poseidon D60 continues to bring you many enjoyable moments for years to come!
Best regards,
ULTIMEA Support Team
I'm brought this stuff. Great sound quality
I'm brought this stuff, great sound system. I'm highly recommend this product. They have Best Price matching All the version.
23. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback and recommendation! 😊
We are delighted to hear that you are enjoying the sound quality and overall experience with your ULTIMEA sound system. Providing great audio performance at an excellent value is always our goal, and we truly appreciate your recognition.
Your support means a lot to us and encourages us to continue improving our products and services. We hope your ULTIMEA sound system brings you many more enjoyable listening experiences!
Thank you again for choosing ULTIMEA.
Best regards,
ULTIMEA Support Team
PAGO YO
Hice una compra. Me cobran comisiones porque ellos cobran en libras. No me llegó el producto. Hasta la fecha tampoco el reintegro y ahora me dicen que me van a devolver el dinero del producto únicamente.
Es decir, que su incompetencia me va a costar dinero. (Aunque me devuelvan el dinero del producto, cosa poco creíble porque es la cuarta vez que me lo dicen). Para cobrar no hubo ningún problema.
Siempre echan la culpa a los demás, (que el transportista, que el proceso bancario), y no asumen ninguna responsabilidad.
Si, si. Estoy muy contento 😀
Y ahora me dicen que van a tardar. Así 4 veces.
13. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Estimado cliente:
Gracias por compartir sus comentarios. Lamentamos sinceramente la frustración ocasionada por esta situación.
Nos gustaría aclarar que su pedido fue realizado y pagado en dólares estadounidenses (USD) a través de nuestro sitio web oficial. Cuando solicitó el reembolso en euros (EUR), también le informamos que podíamos procesarlo en euros para ayudarle a evitar posibles cargos adicionales.
Después de revisar su caso, confirmamos que el problema de entrega fue causado porque el transportista entregó el paquete en una dirección incorrecta. Por nuestra parte, le ofrecimos asistencia contactando con la empresa de transporte y realizando el seguimiento correspondiente del envío.
En cuanto al reembolso, ya hemos iniciado el proceso y le hemos proporcionado la confirmación correspondiente. Esperamos sinceramente que esta información ayude a aclarar la situación.
Seguimos comprometidos con resolver las inquietudes de nuestros clientes y ofrecerles el mejor soporte posible. Si tiene cualquier otra pregunta, no dude en ponerse en contacto con nosotros directamente.
Atentamente,
Equipo de Soporte de ULTIMEA
Ich besitze gleich 2 Soundbars von…
Ich besitze gleich 2 Soundbars von Ultimea. Die M20 Pro und die D50! Die M20 Pro habe ich mir für meinen Fernseher bestellt und ich bin absolut zufrieden damit. Vorher hatte ich die Y1600 von Yamaha, die das vielfache der M20 gekostet hatte. Aber von der Musik und den Klängen her, ist die Y1600 sowas von Müll! Okay, sie ist schon älter, aber die Klänge sind schlechter und die Lautstärke nicht annähernd so gut wie die M20 pro! Dann dachte ich mir, ich lege mir die D50 mit Surround Sound zu. Diese ist vor 3 Tagen angekommen. Voller Erwartungen habe ich sie sofort ausgepackt und aufgestellt. Aber dieses Mal wurde ich eher endtäuscht! Der Surround Sound ist wirklich schlecht! Die eigentlichen Rear Lautsprecher haben sich eher als zweite Front Lautsprecher entpuppt. Echten Surround Sound sucht man hier leider vergebens. Der Bass hört sich bei der D50 sogar schlechter an als bei der M20 Pro mit externemSubwoofer! Bei lauten Bässen hört sich das blechern an. Aber für Musik ist diese Soundbar genau wie die M20 ein absoluter Hingucker und klanglich GEIL! Okay! Wir reden hier von Soundbars die 70 bzw. 130€ kosten! Da kann man nichts perfektes erwarten, aber ich bin wirklich positiv überrascht, was Ultimea aus so kleinen Lautsprechern heraus holen kann. Zur Zeit gibt es die D50 Refurbished sogar bei Ultimea für nur 75€! Das ist mehr als nur ein Schnäppchen! ICH bin jedenfalls von der Musikwiedergabe absolut begeistert!
11. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Vielen Dank für Ihr ausführliches und ehrliches Feedback! 😊
Es freut uns sehr zu hören, dass Sie sowohl mit der Poseidon M20 Pro als auch mit der Musikwiedergabe unserer Produkte insgesamt so zufrieden sind. Besonders Ihr Vergleich mit anderen deutlich teureren Soundbars bedeutet uns sehr.
Vielen Dank auch, dass Sie Ihre Erfahrungen mit der Poseidon D50 geteilt haben. Gern möchten wir den Unterschied beim Surround-Effekt etwas erläutern.
Die Poseidon D50 unterstützt PCM-Audiodekodierung, jedoch keine Dolby Atmos- oder Dolby Digital-Decodierung. Daher kann sie keinen echten, diskreten Mehrkanal-Surround-Sound wiedergeben. Stattdessen nutzt sie virtuelle Surround-Technologie, bei der ein räumlicher Klangeindruck durch digitale Signalverarbeitung erzeugt wird.
Echter Surround-Sound hingegen setzt eine mehrkanalige Audioquelle (z. B. Dolby Digital oder Dolby Atmos) sowie ein System voraus, das diese Formate dekodieren und die einzelnen Kanäle unabhängig an die jeweiligen Lautsprecher ausgeben kann. Dadurch entstehen deutlich präzisere Klangpositionen und ein wesentlich immersiveres Hörerlebnis.
Wir wissen Ihr offenes Feedback sehr zu schätzen und werden es an unser Produktteam weitergeben. Gleichzeitig freuen wir uns sehr, dass Sie mit der Klangqualität und dem Preis-Leistungs-Verhältnis unserer Produkte insgesamt zufrieden sind.
Vielen Dank für Ihr Vertrauen und Ihre Unterstützung von ULTIMEA!
Best regards,
ULTIMEA Support Team
Vastaus yritykseltä Ultimea
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you had a positive experience with our customer service.
Providing prompt, friendly, and effective support is always our priority, so it’s wonderful to know that we met your expectations. 💬
Thank you for choosing ULTIMEA. We truly appreciate your trust and support, and we look forward to serving you again in the future!
Best regards,
ULTIMEA Support Team
I had a great experience with ULTIMEA…
I had a great experience with ULTIMEA customer support team there were able to assist me and offer me different option to replace my product. The team services was fast and that's make me really happy of doing business with ULTIMEA
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you had a great experience with our customer support team and that we were able to assist you by offering suitable replacement options.
Providing fast, responsive, and helpful service is one of our top priorities, so it’s truly rewarding to know that our team made your experience a positive one. 💬
Thank you for your trust and for choosing ULTIMEA. We sincerely appreciate your support and look forward to serving you again in the future!
Best regards,
ULTIMEA Support Team
Fantastic!
Bought a ultima sound bar and I love it, would recommend to anyone looking for a good affordable sound bar!
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that you’re loving your ULTIMEA soundbar and that it has met your expectations.
Providing great sound quality at an affordable price is exactly what we strive for, so it’s incredibly rewarding to know that you would recommend our products to others. 🎶🔊
Thank you for choosing ULTIMEA and for your trust and support. We hope you continue enjoying an amazing audio experience for years to come!
Best regards,
ULTIMEA Support Team
I love the nova S80 surround sound
I love the nova S80 surround sound, it works really well with my google TV, i also have a nice setup for in the yard
1. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that you’re enjoying your Nova S80 and that it works perfectly with your Google TV.
It’s also great to know that you’ve created a fantastic audio setup for your yard, allowing you to enjoy immersive sound both indoors and outdoors. 🎶🔊
Thank you for choosing ULTIMEA and for your recommendation. We truly appreciate your support and hope your Nova S80 continues to provide you with an amazing listening experience for years to come!
Best regards,
ULTIMEA Support Team
One of the worst after sales support I…
One of the worst after sales support I have ever dealt with. They refuse to replace a single speaker and force me to purchase an entire refurbished new set
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Dear Antonio,
We are truly sorry to hear that your experience did not meet your expectations, and we sincerely apologize for the frustration this situation has caused.
After reviewing your case, we would like to clarify that your product was purchased second-hand through a third-party seller and is therefore not covered under our official warranty policy. In addition, our soundbar systems are manufactured and paired as complete sets, so individual speakers are generally not available separately.
Even though your purchase is outside our warranty coverage, we have still tried to provide alternative solutions as a gesture of goodwill and have continued to work with you to find the most suitable option.
We truly value your feedback and understand your disappointment. Our team has already contacted you directly and remains committed to resolving this matter in the best way possible. If you have any further questions or would like to discuss the available options, please don't hesitate to reach out to us at support@ultimea.com.
Best regards,
ULTIMEA Support Team
This the best soundbar I’ve ever used…
This the best soundbar I’ve ever used in my life great audio quality the different modes that he have. Watching a movie makes you feel in the movie I couldn’t ask for better. I really wasn’t expecting this great quality when I’ve seen the price.
27. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your fantastic feedback! 😊
We’re thrilled to hear that this is the best soundbar you’ve ever used and that it has exceeded your expectations.
It’s wonderful to know that you’re enjoying the outstanding audio quality and the different sound modes. We’re especially happy that watching movies now feels so immersive, making you feel like you’re right in the middle of the action. 🎬🔊
Hearing that our product delivered such impressive performance at its price point truly means a lot to us. Thank you for choosing ULTIMEA and for your wonderful recommendation. We hope you continue enjoying countless hours of amazing entertainment!
Best regards,
ULTIMEA Support Team
I bought the Skywave x40 when I bought…
I bought the Skywave x40 when I bought my 98" mini led TV and I am so glad I did.
This surround sound system is awesome, I didnt think the upfiring speakers would make as much difference as they do. The wireless rear speakers let you hear all of the stuff you do not hear normally like crickets chirping and cars in the background.
This system is definitely worth the money and it was very well packsged and tue quality of it is great. I highly recommend it.
The 1 thing that needs to be address more is the shut off timer. If you pause a show for a few minutes it powers off, i had to go into the app when connected Bluetooth and change the timer.
25. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re thrilled to hear that your Skywave X40 has been the perfect companion for your new 98" Mini LED TV and that it has exceeded your expectations.
It’s fantastic to know that the up-firing speakers and true wireless rear speakers have created such an immersive surround sound experience, allowing you to hear details that bring movies and shows to life. 🎬🔊 We’re also glad that you were pleased with the packaging and build quality.
Thank you for your recommendation and for choosing ULTIMEA. We hope you continue enjoying an incredible home theater experience with your Skywave X40!
Best regards,
ULTIMEA Support Team
Helpful team.
I made a mistake while ordering, and didn’t order on the sale that was happening. I contacted the team, and they were very supportive and understanding. They replied relatively fast and helped me out. I already own a couple of their speakers, and thus I decided to buy more from their website this time. Really good brand.
20. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your wonderful feedback! 😊
We’re delighted to hear that our support team was able to help you quickly after your order and provide the assistance you needed.
It means even more to us that you’re already a ULTIMEA customer and chose to purchase from our official website again. Your continued trust and support are truly appreciated.
We’re thrilled to know that our products and customer service have earned your confidence. Thank you for your kind recommendation, and we look forward to bringing you even more great audio experiences in the future!
Best regards,
ULTIMEA Support Team
Hear me out
So back near end of winter 2026 i was looking for a surround system and accidentally came across skywave x100 dual. Few things i didnt understand through the process like backing with kick starter but ultimea support team where only an email away and helped me a lot . When the product came last week on a thursday . The sound is the most clearest thing ive ever heard in my entire life and ive been to clubs, music events parties etc . The quality of the cosmetic material makes it look expensive because its well made . The sound is oh my cause i cant find the best way to describe it .
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you so much for your amazing feedback! 😊
We’re truly delighted to hear that you discovered the Skywave X100 Dual and that our support team was able to guide you through the Kickstarter process and answer your questions along the way.
It’s incredibly rewarding to know that the sound quality has exceeded your expectations and delivered such a clear and immersive listening experience. 🎬🎶 We’re also thrilled that you appreciate the premium design and build quality of the system.
Your kind words mean a great deal to us, and we’re honored that the Skywave X100 Dual has made such a strong impression. Thank you for your trust, patience, and support throughout the journey.
We hope you continue enjoying countless hours of incredible entertainment with your ULTIMEA system!
Best regards,
ULTIMEA Support Team
Alles Top!
Lieferung war top.
Soundsystem funktioniert super. Die Poseidon M60 Boom bringt klaren Klang, guten Bass und super Atmosphäre für einen kleinen Preis. Nur zu empfehlen!
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Vielen Dank für Ihr tolles Feedback! 😊
Es freut uns sehr zu hören, dass Sie mit der schnellen Lieferung und Ihrer Poseidon M60 Boom rundum zufrieden sind.
Besonders schön ist es zu wissen, dass Ihnen der klare Klang, der kräftige Bass und die beeindruckende Atmosphäre gefallen. 🎶🔊 Unser Ziel ist es, ein großartiges Heimkino-Erlebnis zu einem fairen Preis zu bieten, daher bedeutet Ihr Lob uns sehr viel.
Vielen Dank für Ihre Empfehlung und Ihr Vertrauen in ULTIMEA. Wir wünschen Ihnen weiterhin viel Freude mit Ihrer Poseidon M60 Boom!
Best regards,
ULTIMEA Support Team
Can't even make a purchase in the EU
Update 23/06/26: They have emailed me and said they are actively trying to fix the problem and it will be fixed "within a month"! or I should just go ahead and pay in dollars and I guess just pay the bank transaction exchange fees. This just leaves me wondering how hard can it be to 1 ) fix the payment system on the EU website 2) simply add global payments to the supposed global website.
I'm based in Europe so tried to place an order on their EU website but the payment system is broken/not functional and only offers paypal(account only no guest checkout) for payment even though they say they accept card payments etc. After speaking to at least 3 different people in the same chat window over 12 hours (i say people the responses seem Ai/auto generated and don't actually address the previous messages sent by the other agents) they seemed to have no idea of the actual problem stating it should show all payment methods. went through the usual clear browser stuff and used different devices and then I was advised to just use the global/US site which does accept all payment methods but i have to pay in dollars, it shows pre vat US prices that change when addresses etc are added which doesn't inspire confidence and by doing this I would incur additional charges from my bank to cover the conversion from euros to dollars which i'm not doing and seems very unprofessional from the companies side to expect a customer to work around their website issues and pay in a foreign currency.
It's a shame as i'd spent time researching and settled on this projector, even checking it was in stock before researching it properly just to find out that they can't run a shopify website properly. I know i could buy it from a third party but that will undoubtedly cause issues if a warrenty claim was needed later and I should be able to purchase directly from Ultimea EU with a payment method that is clearly advertised on the website.
I had looked on here prior to attempting a purchase and observed that they may be lacking in their customer service department. This is PRE purchase experience so it appears they care as little about sales as after sales.
18. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Dear Customer,
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you experienced during the purchasing process.
After further investigation, we have recently identified an issue with our website's payment system. As a result, some customers may currently only see PayPal as an available payment option during checkout. We understand how frustrating this can be, especially after you spent considerable time researching our products and preparing to place an order.
To help us resolve this for you as quickly as possible, please contact our support team at support@ultimea.com and attach a screenshot of this message in your email. Once we receive your inquiry, our team will review your situation and provide the best possible solution to assist with your purchase.
We sincerely appreciate your patience and the valuable feedback you have provided. Your comments help us improve both our website and customer experience.
We look forward to assisting you and restoring your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
Very bad experience i ordered product…
Very bad experience i ordered product and they dont delivered when i asking about update they told me to pay more money to get same product in the UK. Worst experience, dont gonna buy anything from them. Total disaster, I was really surprised they kept money and not delivered product and demanding more money to get same product ridiculous.
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Dear customer,
We sincerely apologize for the frustration and inconvenience you experienced with your order.
Regarding the additional payment request, customers are required to select the correct shipping region before placing an order. However, we fully understand that this process may not always be clear, and we recognize the inconvenience it may have caused. Our internal team is currently working to optimize and improve this experience to help prevent similar situations in the future.
We would greatly appreciate the opportunity to review your case again and provide a satisfactory resolution. Please contact our official support team at support@ultimea.com and include a screenshot of this review in your email. Once we receive your message, our team will carefully investigate your order and provide the best possible solution.
We truly value your feedback and hope to have the opportunity to restore your confidence in ULTIMEA.
Best regards,
ULTIMEA Support Team
Poor Product, Cheap Product
Got to be the worst purchase in history, do not buy, cheap means cheap, every 20mins sound changes to very tiny, I spoke with customer support, the offered me a lesser product. A LESSER product, doesn’t get much “lesser”, I have the system fitted into a media wall so I cannot remove. Never received any replacement, it’s just not worth it. Stick with a know, terrible product. Terrible Customer service
17. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Thank you for your feedback.
We are truly sorry to hear that your experience did not meet your expectations. We completely understand how disappointing this must be, especially when you were looking forward to enjoying your sound system.
We would greatly appreciate the opportunity to assist you again. Please contact our official support team at support@ultimea.com and include a screenshot of this email in your email. Our team will carefully review your case and work closely with you to provide the most satisfactory solution possible.
We genuinely value every customer and remain committed to resolving any concerns whenever given the opportunity.
Best regards,
ULTIMEA Support Team
Vastaus yritykseltä Ultimea
Thank you so much for your kind feedback! 😊
We’re delighted to hear that you’re enjoying the great sound quality and that you found the system easy to set up.
Providing excellent audio performance at an affordable price is one of our key goals, so it’s wonderful to know that the product met your expectations. 🎶🔊
Thank you for choosing ULTIMEA. We truly appreciate your support and hope you continue enjoying your sound system for many years to come!
Best regards,
ULTIMEA Support Team
Absolute failure of customer support
Absolute failure of customer support. Bought an Aura A30 soundbar that suffered from massive Bluetooth defects. Even though the product has an official Ultimea Guarantee Card and a registered ID, support refuses to honor it because it was purchased from an eBay vendor, and the product is still under a 1-year guarantee. Their 'solution' to my terrible experience is to force me to buy another refurbished model from them at a 10% discount. Unacceptable customer service that does not honor their own brand's guarantee cards.
15. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Hello Lakshmanan,
Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand your frustration.
After reviewing the information provided, we found that this product was purchased through a third-party eBay seller rather than through our official store or an authorized retailer. As a result, warranty coverage and after-sales support are typically handled by the seller from whom the product was purchased.
That said, we genuinely value every customer and would still like to assist wherever possible. Our support team has already contacted you via email with additional information and potential solutions regarding your case. We kindly encourage you to review that message, and if you have any further questions, please feel free to reply directly or contact us at support@ultimea.com.
We appreciate your feedback, as it helps us continue improving both our products and customer experience. Thank you for giving us the opportunity to assist you.
Best regards,
ULTIMEA Support Team
Ik heb de x40 gekocht
Ik heb de x40 gekocht, en het geluid is voor dat geld prima, hdmi kabel was defect dit gemeld en er wordt meteen actie ondernomen, ben tevreden.
14. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Ultimea
Hartelijk dank voor uw feedback! 😊
We zijn blij om te horen dat u tevreden bent met de geluidskwaliteit van de X40 en dat u vindt dat deze uitstekende waarde biedt voor de prijs.
Het spijt ons dat de HDMI-kabel defect was, maar we zijn verheugd dat ons team snel actie heeft kunnen ondernemen om dit voor u op te lossen. 💬🔧
Bedankt voor uw vertrouwen in ULTIMEA. We waarderen uw steun enorm en hopen dat u nog lang zult genieten van uw X40!
Best regards,
ULTIMEA Support Team
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.