Missacc Arvostelua 

I bought a jump suit for a wedding when i recieved it it wasn't right for me it cost £127 .I asked for a refund as their website said you can get a full refund if the item was not suitable. They only offered me £30 after many emails. I would not recommend this company as what they say and what they do is so different. I will never order anything again from them and will tell everyone i know not to order from them, it's disgusting what they have done to me

Amazing stunning rings this is my 3rd bought

Experiencing difficulty in getting a refund even though in time and refund policy suggests otherwise. Do not buy from them online.

Don’t even know where to start with my experience with this company.
My mum saw a dress for my wedding on this website which she absolutely loved, she asked me to order it for her, but only if she was able to return the dress if it didn’t fit (as it wasn’t cheap, it was a £150 dress l!). I had a look on their website for their returns policy and I stated returns within 14 days of receipt, so we stupidly went ahead and ordered.
Firstly, the dress was being shipped from China, which is not stated anywhere on their website, it has a registered office address based un london.
The dress arrived (almost a month and a half later) and it was far too small for my mum, she ordered her usual dress size but she was unable to zip it up at the back as it was ridiculously small.
I contacted customer services who advised that they cannot offer a refund because there was no fault with the item, I explained that it was too small for my
mum and of no use to her, but she did love the dress and she wanted to reorder a larger size. They replied with pictures of my mums dress on a mannequin prior to be being shipped therefore the dress sizing is correct and they accept no liability.
We argued over it back and forth, and they offered my mums £15 refund as a “goodwill gesture” and to keep the dress, to which I politely declined and demanded a refund as per my consumer rights and I mentioned the Consumer Rights Act. After a long, drawn out process going back and forth, missacc agreed to refund my mum £95 of the &£170 she paid, siting “customs fees”, “shipping fees” and a “restocking fee” so that was £75 deducted in fees alone.
At this point we decided to just agree and accept this refund, ok the basis that missacc email us a return label.
A return label was provided through Royal Mail, with the address on it as LONDON, not overseas so I don’t understand why we were deducted such an amount for international shipping and custom fees? However, we bit the bullet and returned the dress for the partial refund of £95.
Since my mum actually did like the dress, we reordered but judging by the measurements on the website, she reordered in a uk size 20, when my mum normally only wears a UK 12-14. But since she loved the dress so much, and through gritted teeth, I reordered the dress for her but on one condition, she paid via Klarna pay in 30 days this time.
The new dress arrived and it was absolutely hideous, it was FAR too big on my mum and the dress wore her instead. There was absolutely no way this could even be altered to fit her, as our seamstress for the wedding (the one I’m using for my wedding dress) advised it wouldn’t be possible because we’d basically be using the material to make a whole new dress completely. I honestly didn’t even have the energy to go through that palaba trying to return it again, so I looked out the previous return label that was sent for the first dress and my mum returned it to this address (she covered the costs herself). We enclosed a note within the parcel, detailing the order number etc on it and we raised a return via Klarna for this. I even had the decency to email the support, to which they replied saying under no circumstances should we return this dress without a prepaid return label, and they are refusing ton refund baes on this, even though my mum absorbed the return costs herself. We are still waiting on Klarna verifying the return being accepted or rejected. My mum has since found a stunning mother of the bride outfit from elsewhere. Avoid this company like the plague!!

MISSACC UK is fraud & a Fronted company that is NOT in the UK but in China. Returns to be made within 14 days - however can Only send email Asking if you can return an item. NO reply email received! Do NOT buy from this website which is pretty expensive !
Very Unsatisfied Customer
Samantha in Rep. Of Ireland

I would give no stars if I could - Totally rubbish if you want to send an item back like I did.
They try to make you keep the item for a small fee which is totally unacceptable. Try to discourage you from sending anything back with excuses like it will get lost in customs, you’ll have to pay customs duty etc etc
I’d never ever use this company again and have battled since March to get a partial refund which is totally unfair. I have lost £40 on return postage and a further £30 for them to send it to me in the first place and now only have a refund of £75 when I’ve spent over £170. Avoid at all costs.

Returning size that doesn't fit could be easier and an email the same day or within 24hrs would be great to know how to return for piece of mind im not paying double for a dress as original size didn't fit. Besides that very good, no problems.

Terrible customer service , i have sent many email to return my dress and no one has ever reply to me.
Do not buy from them if you don't want to loose money. Very disappointed.

Easy to use site, refund process easily accessible. Will update when I receive my order.

Update:
DO NOT BUY FROM THIS SITE!!!
Refund process is not as stated… basically I lost £130 due to no response to emails to arrange return and when I did get a reply the cost was almost half the amount of the dress…
The dress was see through and not like the pictures, frayed hems and cheep quality!

Absolutely disgraceful

It was quick an easy and shows you exactly how to measure correctly with the video

Very easy to order. Excited to see the items when they arrive.

It has been so easy to order a tailored outfit for my sons wedding. The instructions were so easy to follow. The wedding is not until December 21st 2027, but I fell in love with the outfit and I did not want to it to go off the website. There are such beautiful Mother of the Bride / Groom outfits in every colour imaginablex

Wide range of colours, good rating from other buyers, dress look stunning!

The dress was exactly what the picture showed and more. Good quality material and very well made. I am very happy with my purchase. Have just ordered a 2nd dress.

The website offers a very large selection of dresses for all tastes and occasions. I really liked having so many options to choose from, from elegant styles to more simple ones, all well presented on the website. The site is easy to navigate, and the product descriptions are clear. A very pleasant experience—highly recommended!