Missacc Arvostelua 

I’d give less than one star if I could. Please don’t buy from here. I bought a reception outfit advertised as champagne. It’s yellow. No refund was offered. I experienced a delay, there was no apology , I’ve heard nothing back, they just ignore you when they have taken your money. I honestly thought this was a UK based company, it is in china. People don’t be scammed

J'ai commandé ma robe de mariée sur Missacc et l'expérience est un véritable cauchemar. À la réception, la robe ne correspondait absolument pas aux dimensions commandées : il manquait plusieurs centimètres au niveau de la poitrine et de la longueur, la rendant totalement importable et impossible à retoucher par un tailleur (manque de tissu).
​Le service client a d'abord nié leur erreur en m'envoyant des fiches techniques qui ressemblent à des données générées par IA, pour finir par m'opposer leur politique de "sur-mesure" et me proposer une compensation ridicule de 22 € ! C'est une insulte pour une robe de mariée défectueuse.
​J’ai dû faire intervenir Klarna pour bloquer mon paiement et forcer le service client à accepter un retour d'exception. J'ai été obligée de renvoyer le colis aujourd’hui vers la Chine à mes propres frais via Bpost (Numéro de suivi : CE641616898BE), ce qui m'a coûté 80 € de ma poche pour réparer LEUR erreur.
​À un mois de mon mariage, je me retrouve sans robe, stressée et délestée de 80 € de frais de port. Ce site n'a aucun sens commercial et gâche le plus beau jour de la vie de ses clientes. Futures mariées, fuyez, ne leur faites pas confiance ! MD266913410559618FR

Ordered a dress for my daughters wedding. Absolute garbage. Not only did it not fit due to they way they cut the bodice, there are portions of the dress where stiching was coming appart and fabric had color problems that made it look like stains. They are offering 39 dollars back on a dress over 200 that is unwearable. Not that I don't like it, that it is unwearable period.

Shocking customer service! DO NOT USE if in the UK. Wish I'd read these reviews first. Paid £182 for a dress it swamps me, a size 12. They won't accept the return. Disgusting. STAY CLEAR

very lovely clothes and designs,customised measurements

We ordered a wedding dress, with custom measurements. When the dress arrived it was huge, no where near the measurements that we gave. We attempted to return it and they refused, only offering a $40 refund for alterations. The cheapest alteration we could find starts at $300 and goes up in price, based on all the work that has to be done. Their customer service is horrible and they do not respond back. I would never buy from them again, as they are horrible to deal with and do not honor their own return policy. They really put us in a bind for the wedding, but they do not care. DO NOT BUY FROM THEM & Buyer beware!!!

I received my emerald green dress last weak. Very good quality, better than expected and really love it. But i am ordering a new one. A size bigger and a little different.

Absolutely appalling. Avoid at all costs!

The biggest issue has not been the product itself, but the return and refund process. I requested a refund and was repeatedly told that customs charges would be deducted from my refund. However, despite asking several times, the company has refused to provide any receipts, invoices, or evidence showing what these customs costs actually are.

Instead, I have been asked to accept a reduced refund without being given the information needed to verify the charges. The company is effectively withholding part of my refund while refusing to justify the deduction.

Looking at other recent Trustpilot reviews, I am clearly not alone. Numerous customers report difficulties returning items, being offered partial refunds instead of proper returns, being asked to cover return shipping and customs costs, and struggling to obtain full refunds. (Trustpilot⁠)

A straightforward return should not require weeks of emails, negotiations, and repeated requests for basic documentation.

Based on my experience, I would strongly advise anyone ordering from this company to carefully review the return process before purchasing.

Very easy to use website, good measuring instructions given. I would recommend to others

Reliable company, true to size, beautiful dresses! Thank you!

Do not ever order off this site I thought it was English I was wrong they treated me bad as wanted to send dress back kept offering me money to keep it eventually sent back but offered me less money not full refund they treat you bad and would never order off them again if I could give them zero star I would I'm disgusted with them hope they go bust as then they can't scam anyone else what a complete rubbish company

I like that you can order swatches ahead of choosing the dress

If I could give zero rating I would.In common with other reviews the measurements were completely incorrect.The colour was not right, fabric poor quality.The dress cost £120 and I was offered £33 to keep it as the customer services said the cost of returning it would be considerable.Judging by other reviews the returns were costly so I opted to accept the £33.I doubt I will receive this however.I will ceremoniously burn this piece of expensive crap so that I never have to look at it again.Please do not use this company!

Avoid at all costs. Absolutely horrendous service! I ordered two customised dresses for a family wedding. Both arrived incorrectly sized, their “customer service” team insisted they were correct and sent me on images of the dresses with a measuring tape showing the sizes of each item, which were totally wrong and not the measurements provided 🤷🏼‍♀️ they have offered me various small refunds for the dresses (the most recent being €25 for each dress, they cost almost €300!)Absolute scam of a company

Des voleurs, ils ne remboursent car vous ne pouvez pas retourner les articles.
Ils vous offrent une remise pour garder l’article sur votre prochaine commande ou un remboursement de 60€ pour un achat de 198. Quand vous retournez l’article en Chine colis ne peut pas être livré !!! Une arnaque, n’achète pas sur ces sites fantômes. VOLEURS À FUI

DO NOT ORDER FROM THIS SITE. It takes weeks to arrive and sizing is awful. You have no way of returning it or getting your money back.

So far, was supposed to get a discount on their website using a code they give and did not work. Ordered on 3/5/26 and as of 29/5 ,still waiting. And yes, coming from China to my surprise. Garment price : £126

Never ever will I order again from this company, brought a dress in total £139 it did not fit measurements were not correct, they offered me 30% to keep it.
I asked for a refund & after paying to return & customs charges ended up in all costing me £92 to return it.
STAY CLEAR of this company if buying from the UK.

Very poor communication. Very poor shipping process.