Missacc Arvostelua 

The dresses are beautiful and perfectly modelled. I just hope the dress I have ordered is as per the picture and fits me perfectly for a forthcoming wedding. I have read poor reviews of this company but still decided to put my faith in it to provide my dream dress for my daughter‘s wedding. Also hoping that it is delivered in good time.

Very happy with the quality and tailoring of the garment, and the speed of delivery. Would recommend.

So far beautiful fit dresses at great price.

Absolutly awfull website i thought missacc comes from ENGLAND
NO ITS CHINA A MONTH LATER I STILL HAVN,T RECIEVED MY ORDER
RESPONCE IS AWFULL
AVOID LIKE THE PLAGUE MY RATING IS MINUS 5 STARS

I am writing regarding my order MD267274280635612.

I have repeatedly requested a full refund, yet the issue remains unresolved. I have made every reasonable effort to resolve this matter directly with your customer support, but the responses and proposed solutions have been unacceptable.

I am formally requesting that you process my full refund without any further delays.

If this matter is not resolved promptly, I will continue to publicly share my experience by posting factual reviews and comments on your social media pages, Trustpilot, and other review platforms to inform other potential customers about my experience. I will also consider pursuing additional consumer protection options, including requesting a chargeback through my payment provider where applicable.

I would prefer to resolve this matter amicably and avoid taking any further action. Please confirm within 48 hours that my full refund has been processed.

Order Number: MD267274280635612

I look forward to your prompt response.

I placed an order for on Friday, I have entered the wrong delivery address and would like to change it, I have emailed the company several times but have had no reply.

Selection of dress simple and easy to find. Chat is available and coupon very useful. There’s also an option for customised body measurement.

I ordered a product, the reality is very different from what is presented on the website! The color, the cut, the material... everything is monstrous! I want my money back, you made fun of me!

The website is very interactive, quality of product, great selections. So far so good with the shopping and ordering experience. Waiting for a reply email and shipping inquiry. Will follow up with another review for the end process.

I have now sent 3 emails and my friend over 6 to return a dress that didn't fit and is nothing like the picture.
As yet we have had no responses
BEWARE DO NOT BUY FROM THESE

I ordered a dress believing that it would have gold detailing (based on the picture on the website), but when I received it, it was actually silver. I got in touch with customer services for a return and refund, based on the fact that I was misled by their pictures, and the options I was presented with were:
- get a discount code and keep the dress (like I'd shop from here again after this experience!).
- have £35 back and keep the dress (after some complaining, raised to £48).
- return it, but pay duties, shipping, and restocking fees, and whoops! No refund at all if the package gets lost. Basically making this last option 'have £35-£48 back but with extra steps and anxiety'.

I paid £165 for this dress, plus £30+ shipping, and I'm still expected to bear all these costs for something that isn't even my fault! Like I have mentioned in every single one of my email to customer service, I would not have bought the dress if they'd described it as having silver details, instead of leaving me guessing. But no actual descriptions were available.

Their excuse is that I ordered ivory and got ivory, therefore everything else is irrelevant, like I should've just been able to read the designer's mind about the other colours on the dress.

I am appalled by this experience, any reputable company would have refunded me by now. I cannot wrap my head around how they're making this my fault and my problem. You don't provide descriptions, you bear the cost when a customer is unhappy!

I'm looking forward to leaving more bad reviews everywhere until I get my full refund. Hopefully the next potential customer will be put off enough by all these negative reviews.

Beautifully made but sizes are small but length very long

I ordered a dress it finally arrived, it did not fit or look right, there policy if you’re not happy they will give you a full refund. I have been trying for this there response is a disgrace they offered me £23 and to keep the dress due to shipping costs.I have said no I want a full refund of £108 if not I will take the matter further there false advertising there policy I would never recommend or use this company again

Malgré les nombreuses avis négatives, j’ai fini par commander sur leur site, j’ai été agréablement surpris par la qualité de la robe, rien à dire le tissu doublé. La coupe est à l’identique sur la photo et la couleur également. Je recommande vivement.

The dress arrived in poor packaging not what you expect for a Wedding dress. The quality of material was poor and looked cheap and tacky. I an currently experiencing major problems trying to return and they have stopped responding to my emails. Extremely poor Customer Service. I think they advertise their dresses to look like beautiful dresses but thats just how they draw you in. Their dresses are made with cheap material and they don't offer returns if it doesn't fit. I would strongly recommend buying elsewhere from these scammers.

Do not use this company they use every trick in yhe book to avoid returning payment for returned goods. Firstly try to charge 10% re stocking fee, there is no mention of this in their terms and conditions, then try to impose a customs fee of 30% but state unable to give a receipt for this payment, which a complete load rubbish. This is a completely dishonest company.. DO NOT USE THIS COMPANY

This company state 14 day refund however even though it states UK they come from china not as pictured and costs over £30 to send back to china upon arrival they then want to charge you again to receive the goods it’s been over a month and still no refund , should not be allowed to use UK in the title

Avoid it in any cost, a big scam. I ordered my second look wedding dress for £180. It arrived and it was 3 size big. They offered me £30 to keep it. I didn’t accept and paid £30 to send it back to china. I asked for refund and they asked me to pay for custom clearance which was around £60.
I am going to call my bank and get the money back and tell them that they are fraud.

DO NOT ORDER FROM THIS SITE
I ordered a dress for my nephews wedding. When it arrived it was not the colour i ordered and was far too small. I paid £90 for the dress. When i emailed to return i was told i could get a refund of £12 and keep the dress. Obviously a dress that doesnt fit or isnt the right colour is no good at all. I then said no thanks i want a full refund. They eventually replied via email saying the cost to return to China was 'too much' so upped the refund to £30. I have threatened to speak to a solicitor but still did not receive a refund. They are just scammers and dress was delivered even worse than a Temu item!!

The dress was supposed to be a sequined dress. No sequins. Wrong material, wrong colour and apparently that’s my problem. They send something completely different and expect the customer to absorb the shipping fees and get only 10% of their money back. Run away from ordering here.