Mammut Sports Group Arvostelua 

Soft shell Jacke von Mammut gekauft. Das Logo in rot vorne und hinten hat sich in der Hitze (Sommer Sonne) gelöst und alles verfärbt und verklebt. Mammut hat mich angewiesen direkt über den Händler zu gehen! Die bieten überhaupt keinen Kundenservice bzw Garantie. Niemehr! Qualität vs Preis ist unterirdisch. So eine schlechte Qualität habe ich noch nie vorher gesehen!

Ordered product, arrived, running too large.

Returned item and never heard from the again.

Enquired and they sent me a form to authorise enquiries with Royal Mail.

Never got around to it.

Nearly nine months later, out of the blue I get an email and a refund to my credit card.

Seems like someone started tidying up their warehouse …

I bought the new Kento Mountain Boots from Rock and Run UK and used them once on a winter route. The rubber toe cap split immediately on one boot. Rock and Run declined to process a warranty claim despite their age stating a sharp edge had caused the issue. I dont disagree with this but an incredibly disappointing response considering the sport involves climbing on rock and ice with crampons. A B3 mountain boot should be more durable when brand new and costing £300. R+R even insinuated it could have been caused by an axe which was bizarre and I can only assume they were clutching at straws.
Won't be buying any more Mammut boots and certainly wont be using R+R again. Will be ensuring I mention this experience to all climbing partners moving forward and would stick to local companies despite paying slightly extra as much more helpful with any issues.

My issue with Mammut is purely that the product was substandard. They were not involved in the warranty decision but they did refer me to pursue this via Rock and Run

Bought a relatively expensive pair or hiking boots.
Soles fell apart and Gore-Tex failed after around 12 months of occasional use.
Sent back for warranty repair.
Several weeks later they replied with 'we cant fix your boots'.
Several more weeks passed - 'we will send a replacement, we only have X,Y,Z (different colours) in stock'. I respond with my preference.
Several more weeks go by, 'we don't have those in stock anymore'.
Utter shambles. All colours still available online, so clearly lying, or trying to ship used/returned footwear as my replacement. Now i need to try to force a refund from them.
Buy your outdoor wear elsewhere - Mammut have clearly 'sold-out' their quality, and customer service, like many other once-good brands.

Ski jacket developed a slight issue. Greg, the support manager swiftly resolved the issue. Amazing service.

I bought a pair of Mammut shoes that were worn only twice over around 1.5 years. During one use in a sandy environment, fine sand became trapped in the shoe's sealed internal layers and cannot be removed by normal cleaning.

The result is pressure points and blisters, making the shoes effectively unusable.

Mammut’s response was that this does not constitute a defect and that the model is “not designed for desert or sandy environments.” There was no clear warning at the point of sale that exposure to sand could permanently compromise the shoe’s usability.

After a long exchange with customer service, no refund or replacement was offered, only a discount voucher requiring further spending. The focus throughout was on defending policy definitions rather than resolving a clear customer headache.

For a brand positioning itself as premium outdoor equipment, this was a disappointing experience. The product issue itself was frustrating, but the way it was handled was even more so. I would think twice before buying Mammut footwear again.

I ordered a product from Mammut just before Christmas, Soon after we discovered we had already purchased one previously. We returned the item and got a full refund, no questions asked. They even refunded the original carriage and covered the cost of the return. Excellent service !

They might claim good reviews on their site, but not on trust pilot, boots that leak under 2 weeks old, there is no warranty claim, if 30 days then yes, but 2 or 3 weeks, they should send a label back straight away that’s our right, and then we should be able to send back, with immediate refund.
Clearly what they sell are defective goods, I’ve emailed their CEO and have put in writing, if i wait longer than 2 weeks i will raise a dispute with my bank to get my money back, they are a dishonest company and need to be up on the consumer rights act 2015
1 more thing i put a review on their site, and from 1 neg the rest was positive, well mine was not, and not printed on their theirs a surprise.
You have rights so go to your bank and raise a dispute.

We read all the glowimg reviews on the Mammut website. Two weeks ago we ordered two pairs of boots from Mammut.
I started wearing the Sertig 11 MID GTX. Taking our dog for walks. The furthest distance about 5 km over footpaths around our village. This mornings walk was 3km. Walking across the village green the right boot started to leak. When I got home I had one wet sock.
We contacted the company and and we are now awaiting a return label as they say its a warranty claim. The label is promised sometime next week.
In my opinion boots that last less than two weeks are not a warranty claim. But are defective.
Apparently it will take a week to 10 days to assess the boots after their return.
A common problem is the waterproofing is entirely reliant on the glue attaching the goretex.

Great Clothing and good service when needed

If I could give no stars I would. I ordered several items for a hiking holiday. Amounting to £550. The items have still not been delivered weeks later. The tracking clearly shows I did not receive the order. Apparently Mammut can’t refund me or re-issue the order until they have completed an investigation. So I am being held to ransom for their inefficiency. Customer service no help at all Do not use this company unless you are willing to part with £££ and wait for weeks for a refund. Absolutely shambolic

I bought a Duncan 22 rucksack, poorly designed with bungees meant it swung about no matter how adjusted. Mammut asked me to to pay for return postage and a 50% discount off online store. After 2 months of back and forth the matter is unresolved

They have been great. I had an issue with my boots and they immediately responded to my emails. I will definitely be a return customer with Mammut. David was a great guy to work with.

I bought a Convey hardshell waterproof jacket a year ago. It kept me drier in pouring rain, more than any other waterproof jacket I've owned in decades. After washing it started leaking. Customer service responded immediately and suggested I treat it with Nixwax Tech Wash. It still leaked after treating, so I emailed and without question, Mammut replaced it with a comparable jacket (Convey was no longer available). I don't know if they're taken the negative reviews to heart about poor customer service, but my experience has been 5 star+. They responded immediately and sent a new jacket.

Purchased a new jacket from Mammut. Was shipped from Germany to here in the UK. Absolutely faultless. Jacket is and looks as described on their website. Exactly what I wanted. Item was dispatched quickly and was delivered to me within 4 days. I've nothing but good things to say. Well done Mammut.

Ho comprato un paio di pantaloni, dopo pochi giorni di utilizzo entrambe le tasche si sono bucate per un problema di fabbricazione.
Inviati per riparazione, li ho ricevuti indietro dopo 3 mesi. In questo tempo hanno riparato (male) una sola delle due tasche. Dopo averli inviati nuovamente mi ritrovo, dopo 6 mesi, senza pantaloni.
Nel frattempo assistenza scomparsa. Se li saranno tenuti ?
Vergogna, siamo ai limiti della truffa.

Last year, I bought a very expensive jacket for €600 from the Mammut brand. Within just six weeks, it was damaged on the inside, with seams coming undone. My jacket had to be sent for repairs, and 1.5 months later—when winter was almost over—it was finally returned to me. I barely wore it.

Now, in my second winter, the exact same issue has occurred. In December, I sent it back for repairs again, and now January has passed, and I STILL don’t have my jacket.

I will never buy anything from you again, and I will never purchase the Mammut brand again.

Ordered Nova IV Mid LTH Women, cost £170.00. They were waterproof to begin with, after a couple of months stopped being waterproof, customers services say that they aren't waterproof. You spend that much money on a pair of walking boots and they are not waterproof?????

Ho acquistato una giacca Mammut modello Mercury materiali di scarsa qualità come la membrana drytech non regge la pioggia leggera ,rimane umida addosso per parecchio tempo! In tutto questo il servizio clienti non ha il coraggio di rispondermi.

Avoid buying on line from this company. My item was dispatched from Germany but never arrived. Despite the tracker showing it ‘with carrier’ two months later Mammut would not immediately issue a refund. Much correspondence ensued, most of it infuriatingly irrelevant and confusing. After twelve weeks I finally received a refund. If you enjoy Cortisol and having your time wasted, these guys are great but if you just want some kit, look elsewhere.