Fox Racing Arvostelua 

Fraudsters
Still got my return and money 6/7 weeks later
Never ever have I had such messing around
I’ve had to contact my bank and do a fraud claim
Arrogant company . I’m lost for words . I’ll never wear your stuff again and I’ve sold all my other bits on ebay . I don’t ever want any involvement with you again and I suggest anyone reading this … please don’t bother . Save your time and money . Buy POC or Endura .

I had not heard of Fox Racing and stumbled across them while searching for new MTB gloves. They had a broad selection of gloves in my size.

I ordered 3 pairs, with a 10% discount for new members who joined their newsletter, for around £82 with free postage. I generally find gloves are overpriced no matter where they are purchased and this was no exception. But to their credit, the prices were at least on par with competitors.

Ordered on Friday, and considering it was a bank holiday on Monday, they arrived a day earlier than expected on Wednesday with UPS.

Gloves look exactly as described on the website, although the Flexair Gloves specifically feel a little on the thin side. They are advertised as lightweight and breathable so maybe my expectations were slightly misjudged.

All three items arrived on time, and while I can't comment on longevity, I feel I have no cause for complaint, which feels rare based on others' reviews. I would use them again based on this interaction, but perhaps I was a bit lucky.

I paid more for 1-2 Day delivery, and the item arrived after 6 WORKING DAYS. Emailed support about this, but there has been no answer for the last week.

Quality gear.

I Must admit, you pay the price. But still… it’s worth the price!

First class. I ordered a mountain bike helmet received it next day by UPS carriage paid. Fantastic helmet great service and quick free delivery.

My son likes the look of the fox racing clothing so for Christmas I saved quite a bit of money and got him a winter jacket from their brand. By February the logo and the writing on the arms was almost all gone and peeling. I advised fox racing and they told me it is normal wear and tear. I was so upset. This winter has been extremely cold. My son has been going to school with his jacket, putting it into a locker ans coming back home with it. Even when going for a walk he was not wearing it because for a winter jacket it wasn't warm at all so I had to get him another jacket to walk the dog or be outside for longer than to and from. This jacket was barely used at all and looks awful.
His jersey I got him last summer came apart at the seams.. honestly, it's overpriced garbage and they will not help you if there is issues with the clothing or jacket but will tell you it's your fault when it clearly isn't. How is your logo peeling normal? I have had many different brands and the logos do not peel.

Total scam: website inaccurate; returns advice doesn't work; impossible to speak to personnel. NEVER use Fox Racing...Grabs your money but is hopeless by way of goods and service,.

Hello,

I usually don't have the time to leave reviews, but this one I feel compelled to write. My son recently started ordering items from the website Fox Racing, and unfortunately, our experience has been far from satisfactory. The site looks reliable at first glance, but their policies on orders and returns are truly frustrating. First and foremost, you often need to pay for shipping on your original purchase, and things only get worse if you need to return an item. Unlike many other companies that offer free returns, Fox Racing charges for return shipping as well, which feels unfair and customer-unfriendly.

To give you an example, my son placed an order totaling $60, but when we had to return the item, we only got $37 refunded after all their deductions. That’s a loss of $23! It’s absurd and makes you feel like you’re being penalized for simply deciding that a product wasn’t suitable. With policies like these, Fox Racing seems more focused on squeezing fees out of customers than on ensuring they have a positive shopping experience. I would strongly advise others to think twice before making a purchase from this website. Do not buy from them unless you're 100% certain you won’t need to return anything!

This is the worst shop ever.
I bought a racing it and the trousers came damaged. With a massive cut on the leg. I called customer service and the lady Lucia was not willing to help at all, even said because it was damaged that they would not refund. Implying it was my fault. I will not rest until I get my money back

Didn't send my gloves. Now I.have been phoning them and Purolator everyday for a month still they didn't resolve it. They won't resolve issue nor refund. If you lost them just admit it

Where do I begin FOX? You use to be the best in the MTB game! You are probably the worst now… Have spent over £500 at least on clothing and gloves since back cycling these past 2 years and I can’t believe how shocking the quality is. Like other reviews said, you are charging a premium and unfortunately you are so big now, that your just all about profit (big mark up) and low quality and stating on your T-shirts there premium when quite frankly (total garbage). All made in Mexico where embroidery work looks like a child has stitched it together inside! I’m really disgusted and won’t be buying from fox. I must point out though that with fox the more you spend on garments the quality… interesting get a bit better as made in better countries but I’m talking £50 upwards on jerseys. All sale stuff is rubbish!

Awful customer service. Sent me a faulty mx gear bag, by faulty I mean, hadn't finished putting it together as half the fixtures were loose in the box meaning it was unusable. I explained that I didn't have time to spare as I had purchased as a gift for the following week. No offer of replacement. When I asked for a replacement, I was told this isn't their protocol and I would have to wait 3 weeks for a refund to then reorder. Explained this would mean I wouldn't be able to reorder in time for the gift i had planned, to be told that's just their protocol. The call handler was rude, hung up on me twice as said she couldn't help any more. Advised me that Fox wouldn't have sent me a faulty item, as if I was lying?! For what?? To not be sent a replacement?? I ordered through Fox as I thought of them as a reputable brand.. no more! I've ordered elsewhere now, which Lucy the 'customer service representative' told me I should do anyway. Absolute joke. Luckily I had paid via Klarna and ended up getting more support from them to contact Fox themselves and organise a returns label (although still no replacement arranged). I really think Fox need to consider some customer service training for their staff. No sympathy, no care, just miserable and pointless.

Missing shipping to Finald. Terrible customer service

If I could leave 0 stars I would, the experience I have had with this company is awful, I order lots online and honestly I am not a particular person, or high expectations, and never leave negative reviews but this was so bad I had to share. I placed an order with this company on Sunday for Father's Day, I get contacted on Tuesday stating they do not have my email address, which I put on the order so that was odd, but I emailed right back giving it them. I was assured they had it and the order would be processed. I got an email today, claiming my order was cancelled stating when I placed my order the system had unrecognised errors, this is why the email was missing, and we are going to have to cancel. Father's Day is a few days time I ordered gifts for my husband and dad. This is absolutely appalling and they offered me 10% discount as an apology. Well I will never be purchasing from this company, what a terrible service.

Fox used to be THE brand in MTB clothing. Those days appear to be long gone. Something is seriously wrong with their product quality at present and they don't even appear to care which is more worrying. Recently bought a pair of fox MTB trousers, ripped them on the third or fourth ride on a thorn bush! Not a crash, a bush. These are meant to be durable MTB trousers, how is that possible?? Clearly not fit for purpose. Fox aren't interested, stating it was ripped during regular use! Plus I didn't buy directly from them, so they've essentially washed their hands of the problem. Great attitude. The retailer Leisure Lakes was of no help either. Thanks both! What a great way to treat a customer. It's been many years since I've experienced such poor customer service from a company. I've always loved the fox brand ever since I was a kid, now feel completely let down by them. More than happy to take £100 from me, and what did I get in return, a product that's pretty much useless if it can't even perform it's basic function.

Ordered a new helmet. Didn’t realise it was being shipped from Europe as it was showing as in stock in the UK website. The helmet came damaged, This wasn’t broken in transit. It was also missing a go pro mount. Customer Services was pretty good when I called and after some pushing they got a replacement part but having to go at a brand new helmet with a pliers is a really poor experience. Still don’t have the missing item. They filter reviews on their website so came here. I’ll avoid fox website and buy from a uk based dealer in the future. Lesson learned.

Items delivered quickly and on time, however the waist button on the Ranger pants I ordered is defective (comes undone without any force). I contacted their customer service email and have been told to fix it with a safety pin or some sticky tape "until I can find a more permanent solution". No offer of refund or replacement. Absolutely appalling service. Will not be buying from them again. Money down the drain, thanks Fox!

Fox used to be a good brand with quality products but it's not the case anymore. Some gloves I have, 15 years old, are holding better thant the new ones purchased last year, knee pads look like rubbish after 1.5 year, same with chest protection and so on.

I really gave a second and a third chances to their products but it's not worth the money anymore. The brand lost itself into high margin products with poor manufacturing quality.

Questioned why Fox Racing couldn't send to my location to be told not enough people order from that place!

They are based in the Netherlands a UK looking website but not in the UK with very poor quality Customer service agents who leave chat when they can't answer the questions raised.

Bought some socks that have developed a hole from normal use within 3 months and submitted request to have them replaced.

I've been told the 'experts' have looked at the picture of my sock with a hole in and decided it was caused by me. Sorry what 'experts' can look at a picture of a sock and tell whether it was a manufacturing fault or caused by the customer?

Ridiculous policy and obviously just an easy excuse to not have to replace my socks. It's easy to say to a customer returning an item that they caused the damage it takes a little bit of customer service to make that right.

Terrible customer service and clearly poor quality items, wouldn't buy from this company again for cycling gear if it's not going to last more than a few months.