De leren jas die ik kocht ging binnen de kortste tijd blakeren. Nog nooit gedragen, alleen thuis opgehangen. Wat een slechte kwaliteit. Erg jammer :( Ik zou niet willen dat iemand anders deze fout m... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Näytä lisää
Yritys on vastannut
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Näytä lisää
Yritys on vastannut
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Näytä lisää
Yritys on vastannut
3,4
Keskitasoinen
990 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Vastaus yritykseltä DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Ordered a jumper which arrived quickly
Ordered a jumper which arrived quickly
Unfortunately it was too small for me
No problem, returned the jumper and reordered next size up. This again arrived quickly and was perfect
The refund process was easy and the refund arrived very soon. Another good purchase and great service 👍
19. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Some of the clothes sizes run out and…
Some of the clothes sizes run out and need to wait for a months.
Bit disappointed for this 😕
27. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We really appreciate you taking the time to share your feedback with us. We are sorry to inform you that we are unable to foresee if there'll be any stock updates however we offer a notification service to let you know if there was a stock change for the related product. We hope this helps.
Best regards.
-DeFacto Customer Experience Center
Item never arrived.
12. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We would like to apologize for the inconvenience that you have experienced. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Impressed with DeFacto
I ordered a pair of trousers in the sale and even though they weren't for me, I have been really impressed with the way my order, payment, return and refund were processed.
Thank you - maybe next time?
12. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Very bad experience with Defacto.too…
Very bad experience with Defacto.too much bad service!
26. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
Our apologies once more for this unpleasant experience. We've issued your refund in order to compensate this situation and please be assured that we'll be doing our best to provide a much more better experience for you in the future. We sincerely thank you for your understanding in advance.
Best regards.
-DeFacto Customer Experience Center
Amazing
Good quality jumpers and came on time. Very impressed by the costumer service. 10/10
7. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
worst experience with a fashion brand…
worst experience with a fashion brand ever! won't purchase again
have been denied any solution when I received two faulty items.. wow
25. tammikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of damaged item(s) at "support@defacto.com", we've already contacted you there. You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Good quality clothes. A little bit of improvement
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - makes it a bit easier to find the closest size, especially when buying online. Not sure if it's me but I feel like the length of the jumpers from shoulders to the wrist area is a bit small
23. joulukuuta 2022
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us. We will take an action through your opininons and we hope to receive a five star rating from you next time.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hello,
We are sorry to hear that you have yet to receive your parcel, please email "support@defacto.com" as soon as possible, so we can assist you with your delivery.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased and our service. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I like my jumpers
14. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Cente
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent service
20. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
Good experience,fast dispatch and very…
Good experience,fast dispatch and very nice jumper
29. joulukuuta 2022
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
My new go to...
Great fashion and good quality at reasonable prices - I love them!
12. joulukuuta 2022
Vastaus yritykseltä DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Go on, take a look around
Never knew about this website and I am glad I found it. Lots of fab choices and I was lucky enough to bag a brilliant hoody in the sale - we all love a good sale. Communication was great and very quick delivery. Well worth a look everyone.
3. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We appreciate it.
Best regards.
-DeFacto Customer Experience Center
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