De leren jas die ik kocht ging binnen de kortste tijd blakeren. Nog nooit gedragen, alleen thuis opgehangen. Wat een slechte kwaliteit. Erg jammer :( Ik zou niet willen dat iemand anders deze fout m... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Näytä lisää
Yritys on vastannut
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Näytä lisää
Yritys on vastannut
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Näytä lisää
Yritys on vastannut
3,4
Keskitasoinen
990 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
The jacket shown on the website and the…
The jacket shown on the website and the jacket delivered was of different colour and extremely poor quality. Their customer services is appalling. Initially, they sent me a wrong link for return and only provided the right return label after i confronted them for their mistake. It has been more than 17 days since i returned the item but no refund yet and customer services keep insisting that the return item is in transit still. Really are you kidding me. I would not be doing any business with them going forward unless they improve their poor customer services.
27. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We would like extend our apologies for the inconvenience. Returns may take some time to be processed after reaching our warehouse. However, we have started your refund process as we did not want to make you wait any longer. You should receive a refund notification very soon. We hope this helps. We want to make our returns, simple convenient and fast for our customers and we will keep working on improving. Thank you for taking the time to share your feedback with us.
Best regards
DeFacto Customer Experience Center"
very good service related to…
very good service related to compensation for damaged goods (I was given a discount for the full cost of damaged clothes). thank you!
20. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and support team. Thank you very much.
DeFacto Customer Experience Center
Good products of good quality and…
Good products of good quality and nicely priced. Excellent, quick delivery times
26. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
"Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center"
Vastaus yritykseltä DeFacto UK
Hello,
We are super happy that you are satisfied with the items you have purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very good service
24. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Excellent trustworthy and speedy service
24. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Very happy with my top love it and fast…
Very happy with my top love it and fast delivery
19. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so happy to hear that you had a great experience with your shopping. Thank you for taking the time to share your review with us. We look forward to seeing you again soon.
Best regards.
-DeFacto Customer Experience Center
Great product great price
The item ordered was exactly as described and arrived in great condition. Arrived earlier than stated which is always a bonus
24. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are so glad to see your beautiful feedback regarding our service and products. Thank you very much.
DeFacto Customer Experience Center
Lovely clothes
24. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Very bad quality
23. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
the goods arrived and looked nice
the goods arrived and looked nice, however upon washing the wool has gone very limp and stretched
18. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are sorry to hear that you are unsatisfied with the quality of the items and our service. We have contacted you via e-mail. Our aim is provide you an excellent service so we hope next time we can serve you better.
Kind Regards
DeFacto Customer Experience Center
Worse the jacket twice and the…
Worse the jacket twice and the threading started to fall apart. Big tare in the jacket! sent defacto a picture and they wasn’t willing to help. Useless wouldn’t buy from here ever again.
21. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
Our sincere apologies for the inconvenience caused. Unfortunately it is not possible for us to provide a return/refund option for the damaged products which originates from usage. We've shared a voucher code with you in order to compensate this situation as much as possible but we are sorry to inform you that this is all we can do at the moment. Thanks for your understanding once again.
Best regards.
-DeFacto Customer Experience Center
Beautiful clothes fast delivery prices…
Beautiful clothes fast delivery prices amazing
20. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
-DeFacto Customer Experience Center
good fitting quality product
19. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. We hope to receive a 5 star rating next time.
Thank you very much.
DeFacto Customer Experience Center
You product ( turtle neck pullover or…
You product ( turtle neck pullover or jumper ) is of the poorest quality
The neck become fluffy after first wear
I am sure I will throw it away after 3 times wearing
14. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are sorry to hear that your shopping experience with us didn't go through as expected. Please send us an e-mail at "support@defacto.com" including few photos of the product so we can do our best to resolve this situation. We'll be looking forward to hear from you.
Best regards.
-DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
Hello
Hello, I bought about 18 jumpers from your shop. When I opened the package to examine them, I saw that two of the jumpers were split and I was very upset.
20. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We apologize for this and want to thank you for leaving a review. Please send us a photograph of splitted item(s) at "support@defacto.com". You can rest assured that we will be compensating for the inconvenience caused. We hope that you will be more satisfied with the services next time.
Kind Regards
DeFacto Customer Experience Center
Ordered 3 items and only 1 arrived
Ordered 3 items and only 1 arrived, despite chasing twice and being told the shipment was on its way. Eventually reimbursed me.
7. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Hi,
We would like to apologize for the inconvenience that you have experienced. We had started an investigation on your parcel. As soon as we were informed of the situation, we have processed your refund immediately. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hello there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I ordered items waited for 11 days and…
I ordered items waited for 11 days and got an email to say that they are refunding my money with no explanation
11. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
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