De leren jas die ik kocht ging binnen de kortste tijd blakeren. Nog nooit gedragen, alleen thuis opgehangen. Wat een slechte kwaliteit. Erg jammer :( Ik zou niet willen dat iemand anders deze fout m... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... Näytä lisää
Yritys on vastannut
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... Näytä lisää
Yritys on vastannut
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... Näytä lisää
Yritys on vastannut
3,4
Keskitasoinen
990 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Ei ole vastannut huonoihin arvosteluihin
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Muut katsoivat myös näitä
Thanks Defacto..
Thanks Defacto..
The quality of item is perfect, just keep on eyes about size, some of items is not true size, like a XL, but the items it's lovely..
14. maaliskuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are thrilled to know that you are satisfied with the items you purchased.
DeFacto Customer Experience Center
Everything is excellent
19. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I bought 3 times stuff from Defacto
I bought 3 times stuff from Defacto. They were fast, and quality.
14. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Fast delivery and excellent value.
8. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Clothing isn’t true true to size
10. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you.
With best regards and wishes.
-DeFacto Customer Experience Center
Snelle respons via whatsapp
Snelle respons via whatsapp. Ze konden snel mijn pakket traceren. Ik vind het een handig bestelproces.
5. syyskuuta 2022
Oma-aloitteinen arvostelu
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Great value
The sweater arrived quickly and was as I expected. Good fit and excellent value for money.
26. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
I was unsure of the quality and…
I was unsure of the quality and services. However, I'm impressed by only ordered more products but recommended the site to friends.
24. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Too much hassle
Too much hassle. My return didn't go very well. To receive my money back I had to have a long email discussion with Customer Service as I sent two shirts back in one parcel, but they noticed only one. Not worth the energy I spent exchanging emails and hearing how unhappy they were that my experience hadn't been great.
13. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Hello,
We are very sorry that you were not satisfied with your experience. We strive to improve. Your feedback is very valuable to us. Thank you very much
-DeFacto Customer Experience Center
Trendy & affordable
Like the variety of infant/kids clothing👍🏼
The delivery was surprisingly very fast..
17. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Depends on the items- some I find are…
Depends on the items- some I find are good quality and some I find are of more poorer quality. Its always better to order and try and then decide. Good thing return is easy and free
1. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Pain free customer service
The ordering was easy and arrived quickly. When my item had an issue I got on to customer service and was told this was going to be investigated but was not given a time frame. I didn't want the item to go out of stock so I placed another order. The product investigators came back to me within a couple of hours and asked me to return the item that was faulty and offered a discount voucher for next order. Since I had placed another already they kindly refunded the voucher value off that order. Pain free customer service, thanks!
21. helmikuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Vastaus yritykseltä DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Sizing is baaaad
20. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
"Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center"
Money still not refunded for the returns made 2 months ago
Returns, customer care contact and service in general is poor!
Shipment arrived in episodes, the products are okay quality but after you've made a purchase and not entirely satisfied with it, the returns process is so painfully long!!
I have been waiting for my refund since 2 months now.
Shopping with Defacto is definitely not worth taking the risk of losing money and wasting time chasing after the returns
9. joulukuuta 2022
Vastaus yritykseltä DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. Please let us know your order details at "support@defacto.com" or "+44 20 4524 3909" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
They are always on time with a good…
They are always on time with a good quality assurance
19. helmikuuta 2023
Vastaus yritykseltä DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I been waiting for my parcel more than…
I been waiting for my parcel more than a month still can’t receive it and I can’t even get refund or correspondence.very unhappy with my purchase
17. tammikuuta 2023
Vastaus yritykseltä DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.