Twootz.com Arvostelua 

I ordered 25kg of suet pellets on 24th November and expected a delay given the message on their website. I contacted them on 13th December and received an email the same day saying would be despatched in next 2 days. Products received on16th December.

Given the weather and travel disruptions, I am satisfied Twootz did what they could to fulfil the order. Birds very happy with the products.

Ordered two weeks ago. No update, no comms, can’t get hold of customer service. Very poor all round.

May be the cheapest but ignore the stated 3 day delivery as that NEVER happens... Could arrive days or weeks later with no correspondence from them stating delay. Excuse they are awaiting stock delivery. Purchase well in advance before you need it!!!!

Ordered 12.75kg bird peanut - were not delivered within three days and had to ring after a week to chase it.
Very disappointed with the poor quality of nuts as lots of nuts were crushed and lots of crumbs (almost dust) which I paid for!

The prices are very competitive, but delivery is slow & customer service non-existent.
I've left messages on "live" chat,emailed & phoned but it was an answer phone & left a message, but haven't received a reply.
My order on 15th November is still showing it is being processed? Even though it say's allow 10 days and when you buy it say's next day with DPD?
Could be busy or short staffed but at least keep the customer updated on the order!
Phoned again today but could not leave a message as it goes to their mobile and their mobile 07376256827 box is full, not a supprise!

Utterly Peanut Butterly is great and the birds love it……BUT customer service leaves a little to be desired and apparently your delivery can take 10 days (it says that in their website header) but checkout delivery states 2-3 days. Just be prepared to wait or order well in advance of your need.

Waiting delivery of 4 sacks of feed. No contact. Have tried to use there contact service but you the same old rubbish about know being available.
Sent two emails no response as yet.
Won't use them again

Fat balls at amazing price. Negative reviews mostly stem from waiting times which are quite a bit longer than most. This no doubt generates complaints (from customers who haven't noticed the published lead-in times) which the seller doesn't always respond to. A little patience and your stuff will arrive.

Used this company before, all good...........BUT just received my latest box of suit pellets, as always a bit of a wait but not a problem, however this box turned up and left a trail of red berry pellets in it's wake, on the porch, through the hall and in the utility room, the bag had split and the pellets were loose in the cardboard box, again not really a problem, these things happen.
Straight away I could see a lot of these pellets were going rotten though, soft and black, not just one or two but a large percentage, not good for birds :(
Looking at their website it offers a 'live chat' but always says 'no agents available', then says 'leave a message' but that always fails to send.
There is an email address so off went an email but after nearly a week guess what, no reply.
There is a phone number, phoned it, guess what, no answer just a message to leave a message and phone number, again no return call !!!
I'd advise to think carefully before ordering, they may be slightly cheaper but there is a reason for this !!!

Useless customer service despite what they claim and my last two orders of peanuts have been poor . The first lot were packed in flimsy plastic bags which tore as soon as i tried to lift it out of the box it was packed in.The quality was not the best either.The second lot were of a very poor quality with many of the nuts shrivelled up and quite a few foreign objects in with them.Also a lot of dust as if they were floor sweepings.Shan`t use them again.

The prices are very competitive, but delivery is glacially slow & customer service non-existent.
I've left messages on "live" chat and emailed, but haven't received a reply.

Latest order (for fat balls) placed 27 July (it's 17 August now); I've just phoned and been told that the order will be sent today & received tomorrow.

The website suggests 10 days to process an order, as they're busy, which is clearly quite ridiculously optimistic.

I recommend ordering at least 4 weeks before you "need" supplies in order to be in with a vague chance of getting them in time.

Prices are very competitive & the suet is good but delivery is ridiculously slow & customer service appears to be non existent.
Don’t think I’ll order again.

This company advertises goods on various marketplaces - have placed orders with them on 2 different marketplaces and each time communication is poor and goods take an exceptionally long time to materialise.

This company used to be very competitive on price and offering a great service; unfortunately over the last year their customer service has failed completely. It now takes weeks for orders to be processed even though they take payment immediately. There is no communication about your order progress, and no response to messages sent. Very disappointing but I won’t be using them again until the management do something to restore repeat customers’ faith and investing in their customer service.

They may be slow but they're a small company and the cheapest I've found in the UK. Been buying their products for many years. No complaints. They have today issued a statement on their website stating reason for delays.

I think I can remember the guy was called Jamie, I dealt with him in the past with a refund, and I thought he was ok, now I wonder how he can be so cruel as to do this to ordinary hard working people who just want to give and receive a simple bit of pleasure, by feeding garden birds, I'm gutted, like everybody now, I can't afford to lose the money and now I have no nuts for the birds either, I was relying on this order and I even recommended this firm, I'm so sad............

Placed an order, waited day 10 days, received no response to email or 'live' chat (which isn't live) so had to telephone. Similar to other reviews I was told one item was out of stock so that was why the whole order was being held.
I asked why I hadn't been informed and was told 'the system didn't show the out of stock until they checked for it'. So if I hadn't phoned I would have been waiting forever.
I explained how bad a customer experience it was and that they needed to change 'the system' so it supported the process not stopped it.
Sorry - but I won't be ordering from Twootz again

Having waited 15 days for my order and despite using their online "contact us" and e mail to find out why my order was delayed no response. Phoned today and was informed that part of my order was out of stock and that was why my order was not sent. A proper customer service department would have contacted the customer to inform them of this and offer options like send part order, cancel part or all of order. Customer care is obviously not a priority maybe why this company publishes losses in their annual accounts.

Do not recommend at all, i have emailed, sent messages via their Facebook page, left voicemails and no response back, placed an order 2 weeks ago, no confirmation, no delivery but money has been taken, very disappointed indeed

Money taken no goods no one answering phone emails not replied to no the way to treat anyone let alone pensioners who only want to feed the birds in the garden hope someone somewhere who reads this kick some (it won't display what I've put so use your imagination) world pay takes the money but don't want to be held responsible for the goods being delivered it's about time that the company's who handle the transactions are responsible till delivery