The customer service has been excellent. Very responsive to answering questions, which I usually have not experienced in the past with other online purchases. The swim suit was received earlier than... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
I reached out to them using their online chat feature and was pleasantly surprised that I had a conversation with a person not a bot. I know the product and can't wait for it to arrive. Customer servi... Näytä lisää
I found Tucann on social media and loved the swimsuit colors and styles they offered however you don’t know what you will receive so I was hopeful that it would live up to the hype. I realized after o... Näytä lisää
Going thru the same situation as a number of others. While I give the organization credit for great marketing and customer acquistion they should receive an equally big swift kick in the rear for cra... Näytä lisää
Yritys on vastannut
3,9
Hyvä
224 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 87 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great Fit, No Adjusting Needed
The fit is spot on. I hate when swim trunks are either too baggy or too tight, but these sit perfectly. Stayed in place while swimming and didn’t get heavy in the water. I’ll probably get another pair.
30. tammikuuta 2025
Surprised by How Comfortable These Are
Honestly didn’t expect much, but these trunks are actually super comfortable. The liner doesn’t ride up, and the material is soft but durable. Wore them all day at the beach and didn’t feel any irritation.
28. tammikuuta 2025
The best swimming shorts I have ever…
The best swimming shorts I have ever worn - can’t recommend highly enough
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Great shorts
Great shorts. Bought a couple of pairs before Bali and was cool to have some designs not seen everythere. would highly recommend. Would wear out to dinner as well as hitting the beach
26. marraskuuta 2024
Oma-aloitteinen arvostelu
10/10 would recommend
Fast shipping, and great product! I’ve gone and got myself 4 pairs of shorts from Tucann now and I love the fit and quality more than anything. Always get loads of compliments too. My first pair have held up pretty well after 2 years of use as well!!
14. helmikuuta 2025
Oma-aloitteinen arvostelu
Fantastic unique product
Fantastic unique product! Love them
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Best on the market
The quality and style of their products is class. I bought the swimmers and the training shorts. They are true to size and fit well. They even come with compression inside lining.
25. helmikuuta 2025
Oma-aloitteinen arvostelu
Inconsistent sizing poor quality control
Decent quality but way too expensive for the poor sizing and horrible customer support. Ordered the Medium after requesting a sizing chart since the website did not work correctly in order to show it. Was told they were true to size per the chart. Medium in 5” was way too large due to elastic band. Exchanged for small. The small waist fit but they were way too short. Re bought a 7” length in small. This waist was identical to medium in 5”. No constancy in sizing. Wasted lots of time and $30 in restocking fees. Will not ever buy again.
Lastly. Terrible customer service. It’s like talking to a robot. Would not reccomend doing business with such a horrible company.
12. helmikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tucann.com
Thank you for sharing your feedback, and we’re truly sorry to hear about the sizing issues and frustration with our customer support. We take all reviews seriously, and your experience is certainly not what we aim to provide.
Our sizing is intended to be true to size based on the chart, which thousands of customers have used successfully. However, we recognise that inconsistencies can sometimes occur, and we're sorry that you experienced this. We’ll be looking into the 5" Black Medium, 5" Black Small and 7" size small we exchanged for you to ensure that we can address any potential sizing issues.
Regarding the restocking fee, we do charge a $10 restocking fee and a shipping fee this helps us cover handling costs, which is a standard practice for many companies. We also do fully cover shipping and retrun costs on all exchanges. We do understand how the situation became frustrating for you given the volume of exchanges.
As for your experience with customer support, we apologise if it felt impersonal. We aim to assist every customer efficiently and accurately. If there's anything we can do to make things right, please reach out.
Thank you for your honest feedback, and we appreciate you giving Tucann a try.
Horrible customer service
I ordered 2 pairs of shorts Nov 25 thinking they would arrive for Christmas. It's now Jan 2 and they're still not here. Ive contacted Tucann many times since realizing they wouldn't arrive for Christmas. At first when they said they were investigating it and putting a rush on it I thought that was great. Now that it's been so long I've given up on trying to get the package and I just want a refund. Every time I ask them for a refund they just keep saying the same thing. "We're taking this very seriously. We have an investigation underway." But they're not actually doing anything about it. I don't care about the lost package any more, I just want my $200 back. Absolutely terrible customer service.
25. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä tucann.com
Hey Cassie, just following up here you're order was delivered according to our system on January 6th! I do apologise for the delay on this order it seems the delay was due to a Labour Disruption in CA around the time of order. I'm glad they got to you in the end!
i am still waiting for my order
i am still waiting for my order
when i try to track my item and enter my info
it takes me back to a different page ive been to 2 post office in my area they cant track it.
it seems like a hack or something not right .
anyone else had this problem??????.
i thought this was an australian site but it gone to the usa ? can someone help me get my money back.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä tucann.com
Hey Jane, sorry for the delay in reply here on trustpilot! Sorry for the difficulty you had in tracking, currently all our orders come from our international fulfilment centre based in the USA. It appears your order was made on Nov 15 and delivered on December 2nd, which is slightly longer than usual for our international delivery system however WA sometimes does take longer from the USA.
I trust all was well with the product!
Not a good reputation
They might have their trunk in very good quality and a lot of customer like it, but they are not honest to the discount code they provided and whatever they said $20 off to shared friend, this was disappointing!
10. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä tucann.com
Hey Jai! We are honest and clear in this promotion. As per the terms and conditions stated, the person you refer is required to make a purchase for you to be eligible to receive the $20.
"Invite your friends to experience the Tucann lifestyle! Share your $20 discount link, and earn $20 for every purchase they make."
As the person you referred hasn't purchased as yet, the reward has not yet been deployed to you.
Love the fit
Love the fit, quality and style! This is my go to swim trunk! Ended up buying 3 pairs!
1. lokakuuta 2024
Top drawer swim wear
Top drawer swim wear. Get what you pay for, highly recommend 🙏🏼
1. lokakuuta 2024
Great Quality, Style and Fit
Fast delivery. High quality and style. Perfect fit. Completely satisfied and planning to buy from Tucann again soon.
23. syyskuuta 2024
Awesome swimsuits
Very stylish and comfortable. High end details too, including the pockets and especially the Tucann tie string ends.
2. syyskuuta 2024
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