Trunks & Boxers Arvostelua 

467
TrustScore 4.5/5 tähteä

4,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

The site is easy to navigate and has great product. Package arrived super quick and packaged really well. 5* and recommend to everyone

Saanut 5/5 tähteä

Very prompt dispatch, excellent socks and very good value. I was nearly put off by the advised time of delivery which was at least 5 days ahead but they were listed as in stock, so I ordered them -... Näytä lisää

Saanut 4/5 tähteä

Was a bit worried after seeing reviews about incorrect orders but, was glad to see mine arrived correctly. My tracked order took 5 days to arrive which was good given the recent RM strikes and it's fe... Näytä lisää

Saanut 5/5 tähteä

Order a couple of packs of 2 different styles, however one of the packs was incorrect. I emailed them about it and and within minutes received an email back apologising with an attached prepaid label... Näytä lisää

Yrityksen tiedot

  1. Alusvaatekauppa
  2. Vaateliike

Tietoja yrityksestä Trunks & Boxers

Yrityksen kirjoittama

Trunks & Boxers
Trunks & Boxers

Trunks and Boxers specialized in the latest designer label underwear, trunks, briefs and boxers. An ever-growing catalog of clothing and accessories and we’re constantly looking to bring you the latest looks.
We pride ourselves on our dedicated UK based customer service team, on top of that we offer fast delivery on all Mainland UK orders as well as hassle-free returns.

Our Brands



Shop by type


  Shop Boxers     Shop Boxers Briefs  
  Briefs     Shop Normal Rise Trunks  
  Shop Low Rise Trunks     SALE  
  • Delivery all over UK
  • Same Day Dispatch, Tracked 48
  • Wide Range of Trending Collection
  • We care and will be happy to help you

Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

467 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 kuukauden sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,3

Kaikki arvostelut

(467)

34 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great shopping experience

Great shopping experience with Trunks & boxers
I ordered 2 Armani lounge teashirts .
It was easy to order off the website and they
Came super fast .
They also have a great range of designer underwear to pick from.
I would definatley use this company again

14. huhtikuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Unable to give 0 stars

Unable to give 0 stars, unfortunately. Company claims that refunds are not able to be given on items that have been washed, despite the fact the products changed size dramatically following a first wash prior to wearing. Clearly a faulty item.

18. tammikuuta 2025
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Michael

Thank you for your feedback.

The item in question is one of our bestsellers, with over 1,000 orders completed and no prior complaints. Multiple batches of this product have been sold without issue, indicating no fault with the item itself.

As per our policy, we cannot accept returns on underwears that have been washed or worn, as we are unable to ascertain the cause of any issues and must uphold strict hygiene standards.

We stand by the quality of our products and thank you for your understanding.

Regards
Ajax @ TNB

Saanut 1/5 tähteä

Buyer beware!

Buyer beware! Read their returns policy carefully. While they are not obliged by law to accept returns for underwear, the vast majority or reputable retailers do. These do not. Not a good customer experience. I will not be buying from them again.

11. joulukuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Steve

Thank you for your feedback. We value transparency and customer trust, so we’d like to take this opportunity to clarify our return policy for anyone reading.

As underwear is an intimate product, we strictly adhere to hygiene standards to ensure that every customer receives a fresh, unworn set. For this reason, we are unable to accept returns for underwear unless the item is faulty and remains unworn and in its original packaging. This policy protects all our customers and ensures the highest level of safety and hygiene.

Our return policy is clearly outlined on our website, and we encourage customers to review it when making a purchase. If you feel your situation wasn’t handled properly, please reach out to our customer service team—we’re here to help and always strive to resolve issues quickly and fairly.

We appreciate you sharing your thoughts and giving us the chance to clarify our policy for others. Your feedback helps us continue improving and maintaining the trust of our valued customers.

Thanks
Sunan J @ TNB

Saanut 5/5 tähteä

Dependable and reliable

Dependable and reliable, Trunks and Boxers have been my go to for years. They always have what I need when I need it and are always quick to respond when I need some help. Simply the best.

23. marraskuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Very disappointed.

Very disappointed.. I purchased a pack of 3 boxers that arrived in a box that was broken, taped up & generally unacceptable to give as the gift they were purchased for. I have emailed the company on 3 different occasions now & I have had no response from them. The item looks like it’s come from a second hand shop.. very disappointed customer

14. marraskuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Maria

Thank you for reaching out to us. Please find the return label attached for your convenience. Once we receive the item back, we’ll process your full refund promptly. Alternatively, we’d be happy to offer you a replacement.

We sincerely regret the trouble caused by the item being damaged in transit. Rest assured, all our items are brand new, and we’re proud to have thousands of happy customers.

If possible, we kindly ask you to reconsider your feedback, as we strive to provide excellent service to all our customers. Regarding your email on Friday, we apologize for the delay—it can take some time to thoroughly review and respond to inquiries, but please know we value your communication and are committed to resolving your concerns.

Thank you for your understanding, and please let us know if you’d prefer a replacement or have any further questions.

Best regards,
Sunan J
TNB Customer Services

Saanut 5/5 tähteä

Amazing Experience

Bought some Boss underwear, and they’re great! Super comfy and fit just right. The price was solid, and delivery was quick. Definitely going to shop here again for more!"

14. syyskuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great Service, Great Price

I have used this company on a few occasions to purchase Pringle Socks and Calvin Klein Boxer Shorts. As expected, you cannot fault the products but what I liked most, was that the company delivered my orders on time, every time. On one occasion, when they did not have the item I had ordered in stock, customer services phoned me and suggested an alternative product or a full refund. I requested a refund and this was made almost immediately. I cannot fault the company, the quality of the products or their customer services. And great prices as well. I will definitely be using them again.

2. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AVOID THIS COMPANY!!!

AVOID THIS COMPANY!!!

This company is appalling and should be avoided at all costs.

I purchased some boxed underwear which was faulty but the company were not interested because the fault was detected after the first wear.

The Customer Service (Ajax) is absolutely abysmal. Robotic, does not listen and reads off a script. The company is a joke and an embarrassment. Even when the product is faulty, all he is interested in is the terms and conditions.

After advice from the consumer watchdog WHICH, I wrote to customer services informing them that they were in breach of the Consumer Rights Act 2015 as the goods were not as described, fit for purpose or of a satisfactory quality, and that I was within my statutory rights for it to be replaced. Once again, the reply was the same as all the others.

I am pursuing now with WHICH but the company should not be allowed to trade.

There are plenty of good online underwear retailers, but this isn't one of them. Save yourself a headache and shop elsewhere.

14. heinäkuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Mark

Thanks for your order, and also providing us the opportunity here on Trust Pilot to clarify this again.

Thank you for choosing our product. In order to ensure a smooth return process, we would like to reiterate that we are unable to accept returns for tried on, used, or washed underwear. This is not just our policy, but also the standard practice for online retailers and high street shops. If you believe that the item was defective upon arrival and has not been worn or washed, kindly clarify this for us now.

We have previously asked this question via email but have not received a response.

Please note that if the item is indeed faulty and has not been used or washed, we will gladly provide a full refund. However, if there is any doubt about the cause of the defect, we cannot accept the return.

We would like to remind you that we have a large number of satisfied customers, both new and returning, who consistently choose to order from us. In accordance with our terms and conditions, some of these customers also return to us if there is genuine order mistake or product fault.

Thanks
Customer Services @ TNB




Saanut 1/5 tähteä

Non existent customer service 20 emails…

Non existent customer service 20 emails no response if you need to return an order don't use this company 🤬🤬

22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Paul

You sent us one email, and we replied to that immediately.

Its very untrue that you sent 20 emails, and have not received the reply.

The return policy is clear on our website. Customers always check that and do their returns if required.

Thanks
Ajax @ TNB Customer Services.

Saanut 1/5 tähteä

Bought two Armani tee shirts for £55

Bought two Armani tee shirts for £55

The items when removed from packaging had a strong smell of washing detergent and had been worn. Not great service or quality

29. kesäkuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Ian

Thanks for your order, We would also like to apologise for this sort of experience. We do not have any such complaint in the past. We have sent Free Tracked Label for you to return the item for full refund or replacement.

Thanks
Ajax @ TNB
Customer Services

Saanut 1/5 tähteä

Awful company

Awful company. Tried to return unopened boxers immediately. Returns form on their website doesn't work. Emailed them the times and have had no response and they have no contact number.

RESPONSE: I emailed you three times, 4th, 5th and 10th June to 'contact' and 'orders'. The boxers are unopened which is why I was trying to return them.

30. toukokuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Dear Declan

Thanks for your order.

We have not received any emails from you, Boxers, trunks and briefs can only be returned if unopened in original packaging, unworn and in the same condition as delivered, with all tags attached.

Saanut 1/5 tähteä

Avoid at all costs

Avoid at all costs , never again , very unprofessional service and poor communication , shop elsewhere New retailer and pigeon English speaking agents , Don’t bother here and do yourself a favour ,,,, seems a SCAM !!!

2. kesäkuuta 2024
Oma-aloitteinen arvostelu
Trunks & Boxers-logo

Vastaus yritykseltä Trunks & Boxers

Hi

As an expert in our industry, we have previously inquired through this platform regarding your experience, purchases, and communications. However, it appears that we have no record of this.

We are concerned that your review may be false and misleading. In order to improve our products and services, please inform us of any issues you have encountered and we will gladly offer our assistance.

Regards
Customer Services @ TNB

Saanut 5/5 tähteä

Superb service all round.

For my order this company's performance was outstanding. They had plenty of stock and dispatched my order the same day. The parcel was fully tracked so i knew exactly where my order was and when it would be delivered. Other companies take note, this is excellent customer service.

7. kesäkuuta 2024
Oma-aloitteinen arvostelu

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