Triptots Arvostelua 

Appalling service, do not use. I made an error in my booking and immediately contacted them to rectify. They would not make any adjustments or provide me with a refund.

Do not use Trip Tots.

The whole reason we rented from them was to avoid travelling internationally with bulky baby equipment. We specifically needed the equipment waiting for us when we arrived in Scotland.

It wasn’t.

As a result, we had to bring our own car seat from Canada just so we could safely leave the airport with our baby. The rental had already failed its primary purpose before our holiday even began.

What has been even more disappointing than the late delivery is the company’s response. Rather than taking any responsibility, they simply hide behind their terms and conditions and blame DPD. Apparently, as long as they hand the parcel to the courier, they believe they have fulfilled their obligations, regardless of whether the customer actually receives the equipment when promised.

That completely misses the point of the service they are selling. Customers are paying for baby equipment to be available when they need it, not for Trip Tots to dispatch a parcel.

Mistakes happen. Couriers have delays. What separates a good company from a bad one is how they respond when something goes wrong. Trip Tots’ response has been to deny any responsibility, refuse to offer an appropriate refund, and repeatedly point to terms and conditions that they claim absolve them of all liability.

If you’re travelling with a baby, reliability is everything. Unfortunately, when we needed Trip Tots most, they let us down, and then refused to take ownership of it. They don’t answer their phone and rarely respond to emails.

I won’t be using them again, and I wouldn’t recommend relying on them for anything time critical.

How I wish I’d read the reviews before I used them.

We booked a 14 day hire of a Doona stroller/ car seat for our grandson who was visiting from Canada.
We asked for delivery two days before we needed it and they confirmed it had been dispatched 24 hours ahead of that date - but they used DPD who failed to deliver it on time.
To expect a 24 hour delivery for a package travelling from St Albans to Scotland is simply ridiculous and DPD say they do not guarantee such service.
Triptots only operate Monday - Friday so there was no chance of help at the weekend. Actually they ignore Emails and their phone number is no longer available. They only communicate via their Chat service

Triptots simply say that the fault was not theirs so they refuse to credit the3 days rental we didn’t get arguing that they did nothing wrong.

However - any situation that results in a family facing 3 days without essential equipment is totally unacceptable.
We couldn’t even safely transport the baby from the airport and would have had no stroller if it hadn’t been for a friend who stepped up at the last minute.
This company say - look at the terms and conditions you signed - you’re entitled to nothing - not even an apology because it wasn’t our fault.
SO BE AWARE.
THIS COMPANY COVER THEIR BACK WITH THE TERMS AND CONDITIONS.
The answer is simple- DO NOT ENGAGE THEIR SERVICES.

Look somewhere else. They were very fast at charging the amount but never delivered the car seat I ordered. No replies to my emails, online chat, and countless phone calls. They created a huge amount of stress by not delivering on their services while a baby was waiting to be picked up. Cherry on top: they did confirm that the item would be delivered the day before, and at the end of the rental period asked me how the service was (for something they did not do!!). Obviously those emails were automated...

Really easy and reliable service!

If I could rate it zero stars, I would. The doona+ car seat never arrived and they didn't answer any of my emails or calls. GBP100 completely wasted and we had to figure out an alternative way to transport our newborn around. Awful and I'm genuinely so shocked that a seemingly legitimate company would do this to people, let alone new parents. Do not use them.

If was all good till it cam to collection of the chair. Apparently unbeknown to me I booked to return the chair to a DPD point. I thought I had booked for it to be collected collected. It never stated what I had actually booked in the confirmation email.!!!??? (On the return label it also said pick up). So now I have to haul this huge box to the post office!

Very efficient service from day one. However, we received a car seat with a faulty leg, which was not problematic because with the Isofix system.

No one got back to me I emailed you to cancel but no reply just took money

Seat turned up on time, clean and in very good condition.

However I was unable to contact anyone via the phone when i had questions.

Easy, convenient, fast delivery and simple return, great stuff

The item was unusable as it smelt really strongly and awfully of body odour. I was not willing to to put my child in it to sleep so we had to come back from our trip early. I reached out via email and web chat to rectify this issue and have been ignored.

Got a car seat as good as new. Reached on time and as promised.

I payed and I did't receive the stroller due to vector issues. They canceled the delivery for 2 consecurive days saying that the was no one (reception h24). I wrote several mails to require a refund but I did't receive any answer.

1. Didn’t even deliver the bed
2. Didn’t acknowledge the bed wasn’t delivered
3. Continued sending automated emails asking how the trip was
4. Didn’t reply to my calls or emails
5. Still haven’t given me a refund

I ordered a child car seat with ISOFix fixings, however an inferior car seat was delivered.

Great to have a cot delivered and collected.

Delivered the wrong chair (ordered IsoFix model, they sent a non-IsoFix), didn’t answer emails or return missed calls about the error