Tots To Travel Arvostelua 

Trip tots delivered a crib for our infant. It was a huge relief to have this item delivered and picked up from our location and I was satisfied with the quality of the item. Some ways they could improve - it was difficult to get in touch with them via email or their "contact us" widget on their site. However, I was able to get them on the phone and they provided great service through that communication vehicle. Also, they do not offer drop off or pick up on the weekends because DPD is not open on the weekends. This required our plans to become more complex than desired. Finally, the item had thin padding for our infant. As mentioned, it was acceptable but not optimal. Overall, I think they are a good choice and offer a good price. They just didn't blow my socks off.

It was a good company until it went under and we lost our deposit completely even though we had paid by credit card. We had arranged the holiday in 2019 for 2020. Then the pandemic happened so we were not keen to go and take a baby abroad. So we told them to hold the deposit to use for a new holiday when the pandemic had calmed down. Bad idea! Why oh why didn’t we just ask for our deposit back! Apparently the head of Tots to Travel now works for Thomas Cook. Will be avoiding them.

Just an FYI to other families who lost their hard earned deposits from Tots to Travel retaining funds (prior to the pandemic I may add), their founding director has now been employed by Thomas Cook as their Head of Product Development..!?
I for one, can guarantee we will NEVER “book it” with Thomas Cook while this woman is appointed by them.

Details taken from LinkedIn, Wendy Shand

Took my money for our 2021 holiday but they never transferred it to the accommodation like they had said they did. They have no folded taking my money with them, because they encouraged me to do a bank transfer payment I am unlikely to see my money every again. Shame after having a good 2019 holiday with them.

Reluctant that I have to rate my experience. One star way too many. T2T have transferred our booking directly to the villa for ‘21 (postponed after Covid) ... but NOT the £1,500 deposit! They’ve gone down, taking my money with them. Disgusted. The villa suggests asking ABTA for help, but I don’t think T2T were members (telling!) ... am I right?. Thanks

They have stolen money and liquidated the business. Scumbags

Absolutely devastated by the treatment we have received. Was due to travel to Tenerife in May which was cancelled due to Covid. We were unable to get a refund or claim through insurance as the fact we could reschedule to a later date meant that in the insurer's eyes it wasn't actually cancelled. We rescheduled for next May and had confirmation a couple of weeks ago that everything was booked. Now the company has gone into liquidation and as they didn't accept Amex we couldn't pay via credit card and now don't know if we will get any of our hard earned money back. This is a hugely significant amount of money for us and we are absolutely gutted. Terrible communication and ethics

Was owed a refund for a cancelled holiday in Sept, was promised this would be paid within 14-28 days. Told again only a couple of weeks ago it was being escalated and resolved. Now they've gone bust and stopped answering emails or the phone! I've had nothing from them or the creditors and I've started a section 75 claim through my credit card.

Booked a holiday in tenerife
For may cancelled due to covid
No refund as they are agent putting together
You and accommodation
They insisted our accommodation had been paid for
WHAT A LOAD OF RUBBISH
THEY HAVE NOW GONE OUT OF BUSINESS
With everybody's money
Sure they will set up next year new name

Great so another company that owe me money has gone bust. Any chance of us getting deposits back? The only recent correspondence I've received from anyone is a confusing email about liquidation.

Shambles of a company. Didn’t refund me even though holiday in June was cancelled due to Covid. Thankfully was able to get my money back through my bank. Hope more customers managed to reverse their transactions and didn’t get defrauded of their money by this money grabbing business.

Refund my money for the cancellation.... Now their phone lines are not working and they have removed all their social media..

Further to my review a few days ago; I contacted our accommodation provider and they were never paid by T2T. I have never had an email from T2T to say they have ceased trading if it wasn’t for reviews on here I’d be none the wiser.
I have managed to successfully do a chargeback via my bank

Same experience as others just mentioned - we were reassured in an email saying that despite them ceasing to trade our holiday booking for next year was safe. Turns out the villa owner says she’s received less than €600 from Tots to Travel, when we had paid almost £2,700 for the holiday. Now I don’t even know how to prove it if TtT really sent her the money. And if they didn’t, how come they didn’t have to file for insolvency way earlier? If they don’t get back to me with proof of payment, I’ll report them to the Insolvency Service for misconduct of their Directors.

Tots to Travel emailed to say they had ceased trading and our holiday booking has been passed to the owner of The property. I contacted the owner who has said they have only received part of the deposit and we need to pay more to secure the booking.

Has anyone tried claiming from their credit card company to get a refund back?

Tots to travel have charged money to our credit card a week ago when we no longer have a holiday booked with them and now can't get in contact to discuss getting money back. It is a lot of money to us, it is disgraceful behaviour.

Requested refund, which they confirmed, email today stating that they are no longer trading, and that my details have been passed onto the accommodation partner.

No idea, what is happening with my refund, and next steps

No longer trading apparently
Just been sent an email to say we passed your holiday to the villa owner
We have flights booked and now a real concern
They’ve cut of any form of contact.

I have tried to contact Tots to Travel several times over the past week to discuss a potential holiday booking for later this year. Despite leaving voicemails and sending emails I have received no response! Having since read the reviews on here, I would certainly no longer consider booking a holiday with them. A disappointing experience to say the least.

Charlotte has been really helpful and empathetic. She gave me all the information I wanted about the villa and our destination before booking. I have been very impressed with the properties on Tots To Travel website and the standards they maintain. I am very happy.