Treeline Dental Group Arvostelua 

My local dental practice has been taken over by Treeline. I was sent a link to book an appointment, this did not work. Longish waiting time on the phone. Eventually got through to someone, only to be told that the next available appointment was in January despite being told by my previous dentist to see him every 3 months for a deep clean (as I have gum disease). My deep clean is now overdue. I explained this but basically they were not interested. After 40 plus years with my local practice I now find myself having to find an alternative dentist and will probably have to pay to go private. Annoyed and frustrated!

Went for emergency treatment due to filling loss. Lincoln branch. Very unhelpful receptionist and had to pay before seeing anyone. Would not recommend dentist stated temp filling would probably fall out anyway……,

Appalling customer service at Sleaford Treeline Dental.

The company are absolutely terrible im surprised they have any patients left

4 times they cancelled my appointment at sleaford
Also every filling they have put in has come out.
They have ruined my teeth.
I am now with another dentist and right down to the reception , dental nurses and dentist are brilliant.
This company never answer phones and there attitude stinks

The receptionist called Maire was so helpful and polite. She went above and beyond to try and help me. Unfortunately the dentist wouldn’t take a look due to me been seen previously by another colleague but thank goodness for Maire, she really showed kindness and care.

I booked an emergency appointment at the Nottingham city branch due to very painful toothache, the dentist took X-rays & told me my only option was root canal however I would have to wait until September for this procedure to be done, Due to the pain I’m in I refused & went to another dentist who informed me I could have the tooth out. I am booked in next week with another dentist to have this tooth pulled out.

The fact the dentist was willing to allow me to be in the pain I’m in until September is disgraceful, I am struggling to eat anything due to the pain, all I can say is… Thank goodness for the other dentist who’s willing to help me relieve this pain.

I want to say a big thank you to the team at the Sleaford surgery, I was extremely nervous but they put me at ease, especially Aryamol Ajayakumar,

I saw Dr Farrah and nurse Tanjida, I am very nervous at dentist appointments, they put me at ease, were very informative, working as a team they solved my problem. I am so happy. Thank you both so much.

I am in complete shock 😲 of Treeline dental care Nottingham city!
Don't register with them!
First - I register as a new Nhs patient . I booked emergency appointment, I had bad infection and tooth needed to be tooked out. I had to wait 40 min after my booking. 2 people staff!!! No Dentist!!! They said they can't make an extraction and that I need to book another appointment with the real dentist ! They gave me appointment after 30 days. No available appointments! No staff!
WHAT IS THAT CLINIC WITH JUST 1 DENTIST????
I lost my time and money!
And Treeline Nottingham- BETER CLOSE THIS CLINIC! YOU ARE WORTHLESS!

Mine is from a ex member of staff at the Keyworth branch, I didn’t last long. My first day I was just sent to the desk and basically had to train myself, I did get help from the other receptionist’s. The practice manager is brutal and I constantly felt bullied and she made me feel stupid in front of patients all the time. I was told to try and sell private treatment all the time and told not to say the word expensive to anyone. I have contacted the HR department but not heard anything back from them, they don’t look after there staff, they have a huge staff turnover. We were always having to cancel patients which I found embarrassing because most of the patients would say this is the 3rd time you have cancelled my appointment. All the practice manager cares About is profit.

Fantastic NHS service for my children highly recommend very friendly and welcoming team

Treeline. Dealing with them is similar to a Star Fleet Captain trying to complete the Kobayashi Maru.

I thoroughly enjoy their clairvoyant policy of needing to know everything that is going to happen in your life at least 48 hours before your appointment or risk a black mark on your patient record. It's OK though I tried to fit in another appointment after waiting 2 months for my previous appointment which was cancelled by YOU 40 hours before my appointment. Scratch that 39 hours (the clocks went forward) but it's fine. Because your patients need to stick to your STRICT 48 hour policy.

Might I suggests your policy people Google 'strict' or is it just a case of "do as I say not as I do?"

I hear you cry, "if you don't like it go to another dentist." However, we're all aware that dentists currently have our national genitals in a vice because no one is taking on NHS patients. So, we can use this as an excuse for poor customer service because the options are to stay or leave and let another dentists print their own money in the form of your own hard earned wage.

I don't like to be negative so I'll end on a positive............well done dentists of the UK for perpetuating the stereotype that all Brits have terrible teeth as no one can get to, or afford a dentist anymore.

I personally enjoyed the passive aggressive nature of the staff working behind reception. Always goes down well.

I would have given 1 star if not for the dentist actually being very good. The company itself is all about profit they do not care about your well being. I spent £££ on a private procedure and could not get any emergency appointment days afterwards and was just left to "sort myself out". They don't give a toss about you once they have collected your money. You would think they would make an effort to see you quickly as a private patient complaining about severe pain. Nope, I was told to just call 111. Meanwhile this is a clinic that is open 8am to 8pm daily but apparently struggle to give emergency appointments. it's 100% money over patient care. Please read the reviews and avoid this clinic at all costs.

As a private patient I still had a six week wait before an appointment was available, after five weeks had elapsed they without even a week's notice, without reason, they cancelled my appointment, didn't answer the phone, and after emailing they decided to hold onto my deposit for a further two weeks whilst I waited like an idiot for an appointment to be remade once they had room (this never happened AND they never contacted me) after two weeks I finally chased and asked for my deposit to be returned they said no! I have to go in in person to ask for it, they couldn't refund via email/phone.

Absolutely ludicrous.

Admin staff don’t seem to care.

When ever you ring in regards to a query, no one ever seems to know anything and they are always like, “we will get someone to call you back” yet they never do.

My partner has been trying to get on the nhs waiting list for months now, and everytime she enquires whether someone has finally looked into it, no one seems to have a clue.

It makes the practice seem very unprofessional when their admin team just don’t know any of the answers and despite what they say, they obviously don’t note it down for a ring back.

If you can find another practice then do so.

I would NEVER recommend this clinic to anyone, they have no idea how to fix teeth. ASIEL ZAFER destroyed my TEETH, put a cheap yellow material on it and left with a black line on it. She was rude and yelled at me! Never ever go to ASIEL ZAFER! AND THE MANAGER OF THIS CLINIC WAS RUDE AND THE FRONT DESK EMPLOYEES UNPROFESSIONAL. DO NOT GO TO THIS CLINIC!!!!

Appalling service from both receptionists and dentist. Constantly fobbed off to come back, so you pay the examination fee every time! Then I had to cancel 1 appointment as my son was unwell and was told that my treatment plan had been cancelled so needed to start from scratch. Absolute joke. Never known a dentist like it. Shoddy work and ignorant staff. One filling they did for me fell out after a year. Going privately now.

If you are an NHS patient, expect to be treated as though you are a Dickensian pauper from the work-house. This would be a zero star feedback if there was one.

After approximately two years on the waiting list for Treeline Dental Practice in Keyworth, I was finally contacted and offered an NHS appointment.

When I arrived, ten minutes early, I had to wait 25 minutes to be seen by Rabeeyah Cheema. She then proceeded to spend approximately 3 minutes assessing my situation before lying to my face by informing me that I did not require any fillings even though I definitely do, after not seeing a dentist for several years. Indeed, one molar cavity is the proverbial size of meteor crater in Arizona, so certainly obvious to me. She also said a failed molar reconstruction, that requires attending to urgently, would not be reconstructed by her, she made some ridiculous excuse about it not taking. I strongly suspect that if I came up with the several hundred pounds to do so privately, it really wouldn’t have been a problem.

I was asked to purchase some gap cleaners and plaque indicator pills at a cost of £13 and told to come back in 4 weeks for a 30-minute cleaning and incisor extraction. If they refuse to do fillings because you're not paying for them, they are certainly not trustworthy, and I would not be condfident they have my health as their primary concern. I will therefore wait until I find employment and then look for an honest professional to properly do the work at my expense.