Excellent service from start to finish. We were warmly welcomed at the airport and guided to our driver, which made the experience feel very premium. The driver was on time, professional, and the ride... Näytä lisää
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The taxi pick up was excellent from start to finish. The communication throughout was brilliant and the driver kept in touch regularly on the day. All in all a great experience.
Yritys on vastannut
Angel foi um excelente motorista de transfer. Muito pontual, atencioso e profissional durante todo o trajeto. O veículo estava limpo e confortável, e ele demonstrou grande cuidado e cordialidade.... Näytä lisää
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Driver did a no show and then tells us an hour later he was there absolutely do not use this company as it is apparently very common this happens. Then when you want your money back they tell you to g... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Book Your Airport Transfer & Car Hire Around The World TravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Yhteystiedot
Vietnam
- travelthru.com
4,4
Erinomainen
814 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Great communication and punctual service
Great communication and punctual service
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Rosalind Lake,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Vastaus yritykseltä Travelthru
Dear Husna Hanif,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Unprofessional Driver
I avail their service in the Philippines via Booking.com and this makes me re-think using this such of service for airport pick up.
It’s very disappointing and stressful.
Not a very good experience as when the service finished, the driver Roldan have asked me on a private message to give him extra money and even blame me as he have to cancel his other booking because of the waiting time. My baggage came a bit later and overall, I was delayed for 20 mins due to the plane not landing on time and baggage claim takes longer.
It was very stressful as he been forcing me and felt harass that a couple days after, he even follow up to send him the money, this after a conversation with the operator about his attitude. Not very professional.
I would just recommend to not avail of their service, rather just hail a grab or uber outside the airport which is much convenient and stress-free.
I am a bit scared now that the driver will keep messaging me and ask for money which I felt it was not my fault in the first place as the luggage came a bit later. Also during the trip, he was a bit rude as I asked the question on how long the trip will be and he just ignore it. I’m happy to give him extra tip, if only he told me upfront so I have able prepare before the ride finishes. Also he was not good on navigation as we went on circle 3x before he see the drop off point, this in-spite of telling him to slow down and pointing him the drop off.
27. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Kris,
We are truly sorry to hear about your disappointing and stressful experience with our service in the Philippines. Please accept our heartfelt apologies for the inconvenience and frustration you have endured.
The behavior you described, including the driver requesting additional money, displaying unprofessional conduct, and having navigation issues, falls far below the standards we strive to uphold. This is unacceptable, and we deeply regret that this has happened to you.
Your feedback is incredibly important to us, and we are committed to addressing this issue promptly and thoroughly. To help us resolve this matter, we kindly ask you to share more details by reaching out to us at phuong.ngo@travelthru.com. This will enable us to take appropriate action to ensure such incidents do not happen again.
Once again, we sincerely apologize for the distress caused and appreciate your patience as we work to make things right. We value your trust and hope to have the opportunity to serve you better in the future.
Warm regards,
Phuong.
Exceptional
(Mr.) Emkay here, a tour agent based in Lesotho. I had the pleasure of handling all the bookings and coordination for my clients' vacation in Mauritius, the second time in 2 years. They had nothing but positive feedback with regards with your rides! Their comments were simple: "Your services are exceptional, the drivers are professional, and always punctual."
On my end, I can only say… Big ups to Travel Thru! This is my second year partnering with you for rides, and my clients continue to be extremely satisfied, which makes me very happy. Your communication is always quick, clear, and professional, making the entire process smooth and seamless.
12. joulukuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Mokone Fusi,
I hope you’re doing well.
I wanted to take a moment to express my sincere gratitude for the wonderful feedback regarding the services provided by Travel Thru during your clients’ vacation in Mauritius. It’s incredibly rewarding to hear that your clients were so pleased with the rides, describing the services as exceptional, with professional and punctual drivers.
It’s been a pleasure partnering with you for the second year in a row. Your trust and satisfaction mean a great deal to me, and I truly appreciate your continued support. The seamless communication between us makes everything run smoothly, and it’s a joy working with you.
Once again, thank you for sharing such kind words. I look forward to continuing our successful partnership and to serving your clients in the future.
Warmest regards,
Phuong.
mein Anschlussflug hatte Verspätung
mein Anschlussflug hatte Verspätung. Dies habe ich dem Fahrer sowie der Agentur mitgeteilt, keine Rückantwort mehr darauf hin…..keine Abholung und auch keine Rückerstattung. Nie wieder!
6. marraskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Hallo,
Es tut uns wirklich leid, dass Ihr Anschlussflug verspätet war und Sie keinerlei Rückmeldung von uns erhalten haben. Wir verstehen absolut, wie frustrierend es sein muss, sowohl dem Fahrer als auch der Agentur Bescheid zu geben, aber keine Antwort zu bekommen.
Dass es zu keiner Abholung und auch zu keiner Rückerstattung gekommen ist, ist inakzeptabel. Wir entschuldigen uns aufrichtig für diese Unannehmlichkeiten. Das ist nicht der Service, den wir bieten wollen, und wir werden den Vorfall untersuchen, um sicherzustellen, dass so etwas nicht wieder passiert.
Bitte lassen Sie uns wissen, wie wir die Rückerstattung schnellstmöglich klären können. Wir schätzen Ihr Feedback und hoffen, das Problem so schnell wie möglich zu lösen.
Nochmals vielen Dank für Ihre Geduld und Entschuldigung für die schlechte Erfahrung.
Mit freundlichen Grüßen,
Phuong.
Safety hazard - Customer service ignores it
The driver was 50 minutes late. And then he nearly crashed into another car because he was too busy texting. Their customerservice sent me an email with apologies and that's about it. Absolute disgrace
11. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs Gerrit de Jong,
First of all, we would like to apologize for the issue. As mentioned in our previous email, we have not yet received a response from you.
As you know we work according to the policies of all parties involved, which reflect our respect for our partners. This is why we kindly ask you to raise the case with the booking team so that we can resolve the matter more effectively.
We are still working hard every day to provide the best services and protect our customers' interests.
Your understanding and support are a great motivation for us.
Kind regards,
Phuong.
Fernades Suarez was amazing
Fernades Suarez was our driver and not only did he pick us up at 4 am for a 6 am flight, he was early making it a stress free end to our vacation!
27. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Allyson McMillin,
Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that Fernandes Suarez made your trip a stress-free one by being early for your 4 am pickup, especially for your 6 am flight.
It’s always our goal to provide reliable and punctual service, and we’re glad that Fernandes was able to meet your expectations. Your feedback truly motivates us to continue delivering excellent service.
We hope to have the opportunity to serve you again in the future. Safe travels, and thank you for choosing us!
Best regards,
Phuong.
Fernando was a very nice driver
16. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Laura Guarneri,
Thank you so much for your kind words! We're thrilled to hear that Fernando was such a nice driver and that you had a positive experience with us.
We truly appreciate your feedback, and it means a lot to us. We’ll be sure to pass along your compliments to Fernando!
We look forward to serving you again in the future.
Best regards,
Phuong.
The trip from the airport to Catania city center
The trip from the airport to the accommodation was quite nice and the driver was very good.thank you
10. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Silviu Lupoian,
Thank you so much for your kind words! We are delighted to hear that your trip from the airport to your accommodation was pleasant and that the driver provided excellent service.
Your feedback means a lot to us, and we’re glad we could contribute to a positive start to your stay. We truly appreciate your support and hope to serve you again in the future.
Best regards,
Phuong.
Absolutely disgraceful
Absolutely disgraceful! TravelThru left me stranded at the airport because I’m disabled and traveling with a service dog. Their driver refused to take us, showing clear discrimination. Even worse, customer support was useless, telling me there was no solution and that I had to figure it out on my own. This company has zero respect for people with disabilities and clearly doesn't comply with laws protecting service animals. No one should ever use their service. If you care about being treated with basic human decency, avoid TravelThru at all costs!
8. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Gio Atz,
Thank you for sharing your experience with us! We’re delighted to hear that you had a very pleasant journey from Split to the airport.
Your satisfaction is our priority, and we appreciate your positive feedback. If there’s anything else you’d like to share or if you have any suggestions for us, please feel free to reach out via email at phuong.ngo@travelthru.com
We look forward to serving you again in the future!
Best regards,
Phuong.
Onestamente invito a migliorare…
Onestamente invito a migliorare ,innanzitutto il rispetto per i Fornitori di servizi "Partner" e la Comunicazione che lascia a desiderare
30. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Alessandro,
I sincerely apologize for your experience. We appreciate your honest feedback and understand the importance of respecting our service partners and improving communication.
Your insights are invaluable, and we are committed to making the necessary improvements to enhance our service quality. Thank you for bringing this to our attention.
If you have any further suggestions or concerns, please feel free to share via phuong.ngo@travelthru.com
Best regards,
Phuong.
Avoid! Not as advertised.
After spending considerable time altering the collection time in Canmore, Alberta by 35 mins the previous night and having confirmation this was approved, I became increasingly anxious when the driver did not respond to my message or phone call when it was clear he wasn't on time. I tried again and I had clearly woken him up and he said he wasn't the driver but would make a call to find out what had happened. He messaged back to say the driver would be 7- 10 minutes. So, he turned up almost 20 minutes late muttering about traffic. Asad Alam was the same man who had taken my call and not someone different as claimed. His driving was jerky and made me feel ill. The cab and driver were smelly and the air con was on high making me cold. He never inquired about my comfort and it was an awkward silence the whole way. My main concern was the fact that he was trying to read his mobile phone when driving. This made me anxious and I had to ask him not to use it whilst driving as it was dangerous. He proceeded to use it a further 3 times en route. I find this unacceptable. This was not a cheap service and I was very disappointed and highly stressed. I contacted the company privately and they apologised but offered no financial recompense for my poor experience. I feel this ought to have been offered as the service was a world away from the excellent service advertised. False advertising no less!
11. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Amy,
I am deeply sorry to hear about the disappointing experience you had with our service. Your feedback is concerning, and I want to address each of the issues you raised.
Firstly, I apologize for the delay and lack of communication from the driver. It is unacceptable that you had to wait longer than expected and that our driver did not respond appropriately. This is not the level of service we strive to provide.
Additionally, I regret that the condition of the cab and the driver’s behavior fell short of your expectations. The issues with the driving, the cleanliness of the vehicle, and the driver’s use of a mobile phone while driving are all serious concerns. This behavior is not only unacceptable but also dangerous, and we will be taking immediate steps to address this with our team.
We take pride in providing excellent service, and it is clear that we failed to deliver in this instance. Your feedback is invaluable in helping us improve, and I appreciate you bringing these issues to our attention.
Please accept our sincere apologies once again, and let us know how we can rectify this situation for you.
Sincerely,
Phuong.
DO NOT USE THIS COMPANY
Awful experience at Faro Airport. Flight arrived on time however there was a huge delay in passport control so we communicated with the driver Christivao but he said he would have to report us as a ‘no show! even though he knew we had arrived!!! I would not recommend this company. Our family was left stranded at the airport and we had to get an Uber in the end leaving us heavily out of pocket!! Not impressed at all.
16. elokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Ian McCreath ,
I am truly sorry to hear about your recent experience at Faro Airport and the inconvenience you faced. I understand how frustrating it must have been to deal with the delay at passport control and then encounter difficulties with our driver, Christivao.
Please accept my sincerest apologies for the lack of communication and the subsequent impact it had on your travel plans. This is not the level of service we aim to provide, and I assure you that we will be addressing this issue internally to prevent such occurrences in the future.
We deeply regret the inconvenience and additional expense you incurred as a result. To make amends, I would like to offer you [a refund, a discount on future services, or any other form of compensation]. Please let me know how best we can resolve this matter to your satisfaction.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Sincerely,
Phuong.
Everything went exactly as planned
Everything went exactly as planned. Great pick-up with named-sign at the airport, kind driver with comfortabele van and free bottle of water. Ferry crossing without long wait and pick-up at the other end again seamless. Couldn't have gone better to get us to our holiday resort pn Ko Samui
12. elokuuta 2024
Oma-aloitteinen arvostelu
The transfer via TravelThru was perfect…
The transfer via TravelThru was perfect and well organised. Communication from the company and our drivers made it all very easy. We arrived in Foz (Brazilian side) and crossed over to Puerto (Argentian side) after a long day traveling, and TravelThru organised everything from beginning to end including at the border crossing. 10 out of 10.
14. elokuuta 2024
Oma-aloitteinen arvostelu
Great communication throughout..Driver…
Great communication throughout..Driver Ahmed message me as I landed and communicated that where to meet.
One thing I.would recommend that for.future bookings, that driver will.meet in arrival and will bring passenger to short term parking area as Hamad International do not allow curbside passengers pickup.
3. elokuuta 2024
Oma-aloitteinen arvostelu
I found the driver waiting for me at…
I found the driver waiting for me at the airport holding a sign with my name
was a friendly driver. I recommend dealing with the Travelthru company
2. elokuuta 2024
Oma-aloitteinen arvostelu
Guide et taxi personnalisée
Bonjour je recommande vraiment le chauffeur de taxi et guide Mr NISHAL SEEBALUCK, il m'a reconduit à l'aéroport et sur le trajet m'a parler de l'île, il est un guide très expérimenter et très instruit des connaissances de l'île je vous le recommande à 100 %
30. heinäkuuta 2024
Oma-aloitteinen arvostelu
Friendly employee and great experience!
Vu is very friendly and helped us a lot when I need to reschedule the pick up time at the last minute. He confirmed the updated details with me even though it was super late at that day. Our driver also waited us patiently as there was some emergency happening. Thank you so much for your service!
25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs Raven,
Please accept my gratitude for taking the time to leave such a detailed review of your transportation. I am sure that not only will future customers find the information you have offered useful, but it will also help us improve our journey towards perfection. Our drivers are always tried his best to make your trip become awesome with nice memories here so we would like to thank you and express your pleasure while making your trip unforgettable.
Besides, whatever country you decide to visit, don't forget to choose TravelThru for your trip!
Best wishes for health and happiness for your future travels.
Sincerely,
Phuong.
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