Excellent service from start to finish. We were warmly welcomed at the airport and guided to our driver, which made the experience feel very premium. The driver was on time, professional, and the ride... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The taxi pick up was excellent from start to finish. The communication throughout was brilliant and the driver kept in touch regularly on the day. All in all a great experience.
Yritys on vastannut
Angel foi um excelente motorista de transfer. Muito pontual, atencioso e profissional durante todo o trajeto. O veículo estava limpo e confortável, e ele demonstrou grande cuidado e cordialidade.... Näytä lisää
Yritys on vastannut
Driver did a no show and then tells us an hour later he was there absolutely do not use this company as it is apparently very common this happens. Then when you want your money back they tell you to g... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Book Your Airport Transfer & Car Hire Around The World TravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Yhteystiedot
Vietnam
- travelthru.com
4,4
Erinomainen
814 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Difficulté to find the driver at the…
Difficulté to find the driver at the airport because he was not waiting for us as we were going out at the arrival. Actually, hé was waiting at departure outside. But hé was on Time on our way back to the airport
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Martine Joulié,
Thank you for sharing your experience with us. We sincerely apologize for the difficulty you had in locating the driver at the airport. We understand how frustrating it can be when things don’t go as planned, especially in an unfamiliar environment.
It seems there was a misunderstanding regarding the pickup location, and we regret that the driver was waiting at the departure section instead of arrivals. While we’re glad that everything went smoothly on your return journey to the airport, we understand that the initial confusion was an inconvenience.
We appreciate your patience and are taking your feedback seriously to prevent such issues in the future. Please be assured that we are working to improve communication and ensure clearer instructions for our passengers.
Once again, we apologize for the inconvenience, and we hope to provide you with a better experience on your next trip.
Warm regards,
Phuong.
À very efficient and helping driver
À very efficient and helping driver. Thank you!
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Christelle Dorval,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Vastaus yritykseltä Travelthru
Dear Andre Alblas,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Driver arrived earlier than requested
Driver arrived earlier than requested, but it was a good ride.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mass Ramara,
Thank you for sharing your feedback with us! We’re glad to hear that you had a good ride. We apologize if the driver’s early arrival caused any inconvenience, though we always aim to ensure that our services are timely and flexible to meet your needs.
We appreciate your understanding, and we’re happy that your overall experience was positive. Should you have any other preferences or requests for future rides, please don’t hesitate to let us know!
We look forward to serving you again soon.
Warm regards,
Phuong.
Very satisfied about this service
Very satisfied about this service. Drivers on time, very kind and helpful. Beatiful car, eccellente driving.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Rossana Girotto,
Thank you for your kind words and for taking the time to share your experience with us! We are delighted to hear that you were satisfied with our service. It's great to know that our drivers were punctual, kind, and helpful, and that you enjoyed the quality of the car and the excellent driving.
Your satisfaction is our top priority, and we are so grateful for your positive feedback. We will continue to work hard to maintain and improve the high standards that you expect from us.
We look forward to welcoming you again on your next trip!
Warm regards,
Phuong.
Great service
Abder the assistant at the airport was very good and very helpful. He was able to change the time of my booking last minute due flight change and was able to accommodate me very happy with the service. The Drivers were all very professional and were always on time and smooth driving.
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Ovuline jemaimah Nabulime,
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that Abder, our assistant at the airport, was able to assist you with the last-minute changes to your booking due to the flight change. We always strive to be flexible and ensure our customers are well taken care of, and it’s rewarding to know we met your expectations.
We’re also pleased to hear that our drivers were professional, punctual, and provided smooth driving throughout your journey. Your satisfaction is our priority, and your kind words motivate us to continue delivering top-notch service.
We truly appreciate your feedback, and we look forward to serving you again in the future!
Warm regards,
Phuong.
Mi primera experiencia en Buenos Aires
Como lado positivo, el chico estuvo puntual, se contacto previamente para coordinar el recojo.
Lado negativo, manejaba a más de 120 km, miraba el celular y chateaba todo el tiempo, me dio una mala impresión y temor. A las justas saludo
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Estimado Dflower Gordon,
Le agradecemos por habernos compartido sus comentarios. Lamentamos sinceramente que haya tenido una experiencia negativa con el conductor de nuestro servicio. Nos alegra saber que el chofer fue puntual y se comunicó con usted previamente para coordinar el recojo, pero nos preocupa profundamente lo que nos menciona sobre la conducción y el comportamiento del conductor.
Entendemos perfectamente que conducir a más de 120 km/h y usar el celular mientras maneja no solo es inapropiado, sino también peligroso. Esta es una situación que no refleja en absoluto los estándares de seguridad y profesionalismo que promovemos. Queremos asegurarle que tomaremos las medidas necesarias para revisar este incidente y garantizar que no se repita.
Le pedimos disculpas por el mal momento que le causó este comportamiento y por no haberle transmitido la seguridad y confianza que debe ofrecer nuestro servicio. Apreciamos mucho su retroalimentación, ya que nos ayuda a mejorar continuamente.
Si desea discutir este asunto más a fondo o si podemos hacer algo para solucionar la situación, no dude en contactarnos directamente.
Gracias por su comprensión, y esperamos poder brindarle una experiencia más positiva en el futuro.
Atentamente,
Phuong.
Bad experience with the driver
Unfortunately we had a bad experience with the driver who was not waiting at Arrivals, but was prompting us to go all over airport that we are not familiar with to find some other exit in Departure section where he was. This would not be such an issue if he was able to properly explain where we need to go and above all of he was not rude and unprofessional from the beginning. So, we spent an hour trying to figure out where to go, the communication with him was terrible. After he finally found us, his comment was “how you couldn’t find, it is easy”. Luckily, the company support team reacted and we managed to sort it out. Not to sound arrogant, but we booked the most expensive option, and were treated really poorly and also the car they sent was not on the level of that price.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Marinela Sumanjski,
I would like to sincerely apologize for the unfortunate experience you had with our service. We are deeply sorry for the confusion at the airport, and we completely understand how frustrating it must have been to spend an hour trying to locate the driver, especially under such poor communication.
We take full responsibility for the way the situation was handled, and we truly regret that the driver was not only difficult to communicate with but also unprofessional and rude. This is absolutely not the standard of service we aim to provide, particularly for our premium customers who deserve the highest level of care and attention.
I am glad that our support team was able to assist you in resolving the issue, but I recognize this situation was still highly inconvenient for you. Rest assured, we will take this feedback seriously and investigate the matter to ensure such incidents do not occur again in the future.
We sincerely value your business, and we are very sorry that your experience did not reflect the quality we strive to deliver. We understand your frustration, especially given the premium service you booked, and we are committed to improving our service to ensure that this type of situation never happens again.
If there is anything we can do to further address your concerns or if you would like to discuss this matter further, please do not hesitate to contact us directly via email phuong.ngo@travelthru.com .
Once again, we offer our deepest apologies and hope to regain your trust in the future.
Warm regards,
Phuong.
Taxi from airport Agadir to hotel and…
Taxi from airport Agadir to hotel and back was great and on time
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Alex,
Thank you for sharing your wonderful experience with us! We’re thrilled to hear that your taxi rides between the airport in Agadir and your hotel were smooth, timely, and enjoyable.
Punctuality and reliable service are key priorities for us, and it’s rewarding to know we met your expectations. Your feedback means a lot to us, and we truly appreciate you taking the time to recommend our service.
If you ever need transportation in the future, we’ll be more than happy to assist you again.
Warm regards,
Phuong.
Very professional and goes beyond to…
Very professional and goes beyond to locate our Riad
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Lawal Usman,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Patience
The taxi driver waited for me despite my little delay I had to buy a visa and walk all along the airport
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Abigaël Koumba,
Thank you for sharing your experience with us! We’re so pleased to hear that our taxi driver was able to accommodate your needs, even with the slight delay at the airport. We understand how challenging it can be to manage such situations, and we’re glad we could make your journey a little easier.
At TravelThru, we aim to provide flexible and reliable service to ensure our customers feel supported, no matter the circumstances. Your kind words mean a lot to us and motivate us to continue delivering exceptional service.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!
Warm regards,
Phuong.
Nice and polite and was there on Arrival
Nice and polite and was there on Arrival
7. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Carsten Mollerup,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Pick up
Arrived on time. Gave clear instructions as to where to meet him. Overall experience was good
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Saad Khan,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Thank you alot
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear MOHAMED ALZAHMI,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Lovely lovely taxi driver… didn’t get…
Lovely lovely taxi driver… didn’t get his name but really friendly and tried to chat to us in English…, highly recommebd
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Fiona Turner,
Thank you for your wonderful review! We’re delighted to hear that you had such a positive experience with our taxi driver. It’s heartwarming to know that his friendliness and effort to communicate in English made your journey more enjoyable.
We truly appreciate your recommendation and your kind words about our service. Your feedback inspires us to continue delivering excellent experiences for all our customers.
If there’s anything we can do to assist you in the future or if you’d like us to pass your compliments to the driver, please don’t hesitate to reach out.
We look forward to serving you again!
Warm regards,
Phuong.
Vastaus yritykseltä Travelthru
Dear Versicherungsbüro Grob,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Great driver and kind man.
Great driver and kind man.
On time and polite with the customers.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Tong-Yette,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Vastaus yritykseltä Travelthru
Dear Cohen,
Thank you so much for your kind words and positive feedback! We’re delighted to hear that you found our communication clear and our service punctual.
At TravelThru, we work hard to ensure our customers have a seamless and pleasant experience, and it’s truly rewarding to know we met your expectations.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!
Warm regards,
Phuong.
Excellent Taxi Service
Driver was on time, courteous. Minor scheduling issues which were resolved prior to using the taxi service
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Joe E Flores,
Thank you for sharing your experience with us! We’re pleased to hear that our driver was punctual and courteous, ensuring a smooth journey for you.
We also appreciate your patience and understanding regarding the minor scheduling issues. We’re glad these were resolved promptly, and we’ll continue to work on improving our processes to avoid such inconveniences in the future.
Your feedback is invaluable to us as we strive to provide the best possible service. Should you have any further comments or need assistance in the future, please don’t hesitate to reach out.
We look forward to serving you again soon!
Warm regards,
Phuong.
Clean comfortable reliable and give us…
Clean comfortable reliable and give us plenty of time as we have kids
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Customer,
Thank you for your kind words about our service! We’re thrilled to hear that you found the experience clean, comfortable, and reliable. Ensuring a smooth journey, especially for families traveling with kids, is something we take pride in, and we’re so glad we could meet your expectations.
Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. If there’s anything we can do to make your future trips even better, please don’t hesitate to let us know.
We look forward to serving you and your family again soon!
Warm regards,
Phuong.
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