Excellent service from start to finish. We were warmly welcomed at the airport and guided to our driver, which made the experience feel very premium. The driver was on time, professional, and the ride... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
The taxi pick up was excellent from start to finish. The communication throughout was brilliant and the driver kept in touch regularly on the day. All in all a great experience.
Yritys on vastannut
Angel foi um excelente motorista de transfer. Muito pontual, atencioso e profissional durante todo o trajeto. O veículo estava limpo e confortável, e ele demonstrou grande cuidado e cordialidade.... Näytä lisää
Yritys on vastannut
Driver did a no show and then tells us an hour later he was there absolutely do not use this company as it is apparently very common this happens. Then when you want your money back they tell you to g... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Book Your Airport Transfer & Car Hire Around The World TravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Yhteystiedot
Vietnam
- travelthru.com
4,4
Erinomainen
814 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
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Transfert à notre hôtel nicke à l’ile…
Transfert à notre hôtel nickel à l’ile Maurice.. Notre chauffeur Ben, très professionnel et gentil. Voyage agréable. Sortie parc crocodile très agréable avec le même chauffeur. Merci beaucoup pour votre sérieux. On recommande ce groupe.
10. heinäkuuta 2024
Oma-aloitteinen arvostelu
Not recommended at all they lied
We had booked thru booking travel thru
Car service for three adults and two children and two car seats. Waited to get picked up without having information for the driver or car. Then when getting to the station to get picked up it was a lyft driver. Of course he was not informed of any of this, not car seats nothing.
It was a $62 service and we did not get any of what we had requested.
20. kesäkuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs Maris Diaz,
I trust this email finds you well. I am Phuong, Customer Success Manager at TravelThru. I am truly sorry to hear about recent experience with us.
At TravelThru, we understand that our customers rely on us to provide a reliable and efficient service, and I apologize for not meeting your expectations on this occasion. I can imagine how frustrating it must have been for you that the service has not been smooth. I completely understand how frustrating it is for you to wait. In addition, the driver also does not have a seat.
I would like to assure you that I will personally investigate this issue and take necessary actions to make sure that such incidents do not happen in the future. Please let us know how we can make things right, and we will do our best to ensure that you receive the level of service and support that you deserve.
Your feedback is invaluable to us, and I want to thank you for bringing this matter to our attention. I hope that we will have another opportunity to serve you better in the future.
Best regards,
Phuong.
Super experience with Akheel
Super experience with Akheel ! Recommend !
9. kesäkuuta 2024
Oma-aloitteinen arvostelu
Could have been better
Before getting on our plane I got a message from the driver, he was very kind and explained us very clearly where to wait and how we can get there so we were really calm during the flight. Although, when we landed I got another message that he is not our driver anymore and after that, I got 3 more messages from 3 different numbers. From one of the numbers I got a picture and the driver said he was waiting there. It took us 20 minutes to find the place because he literally sent us a picture of a wall. Then when we found the place he wasn’t even there so we waited another 50 minutes when I got the message from the manager that they sent us a 6-seated car when we booked for 8 people so I had to make a lot of calls to get another car. Because of this, we missed our programms that day.
Moreover, the drivers didn’t speak English at all and were really unfriendly.
24. toukokuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs Greta,
I trust this email finds you well. I am Phuong, Customer Success Manager at TravelThru. I am truly sorry to hear about recent experience with us.
At TravelThru, we understand that our customers rely on us to provide a reliable and efficient service, and I apologize for not meeting your expectations on this occasion. I can imagine how frustrating it must have been for you that the service has not been smooth. I totally understand that you had to wait half an hour, made several costly phone calls. In addition, the driver was not professional while asking personal questions.
I would like to assure you that I will personally investigate this issue and take necessary actions to make sure that such incidents do not happen in the future. Please let us know how we can make things right, and we will do our best to ensure that you receive the level of service and support that you deserve.
Your feedback is invaluable to us, and I want to thank you for bringing this matter to our attention. I hope that we will have another opportunity to serve you better in the future.
Best regards,
Phuong.
Camilo picked us up at LaGuardia…
Camilo picked us up at LaGuardia airport. He was on time and friendly and answered all our questions about our upcoming vacation in NYC.
19. toukokuuta 2024
Oma-aloitteinen arvostelu
Great services
Great services, driver picked us up on time, already tracked flight number, enthusiastically assisted with my questions throughout the journey.
Strongly recommend to all ~~
5. toukokuuta 2024
Oma-aloitteinen arvostelu
The driver was very patient
The driver was very patient, he was waiting a good while for us to get through passport control. Very friendly and helpful
16. huhtikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mike Hill,
Thank you for taking the time to share your experience with us. We're thrilled to hear that our driver provided a patient, friendly, and helpful service, especially during your wait at passport control.
At TravelThru, we strive to ensure every journey is as smooth and enjoyable as possible, and your kind words reaffirm the hard work we put into our services. We will be sure to pass along your compliments to the driver, as it will mean a lot to him.
Should you need our services in the future, please don’t hesitate to reach out. We look forward to serving you again!
Warm regards,
Phuong.
The driver wasn't there on arrival
The driver wasn't there on arrival. I arrived on my own & I was lucky that a couple of taxi drivers were very helpful. The driver was at the wrong terminal. He blamed me for providing incorrect information & tried to make me pay the parking fees. Ye was nearly an hour late. He made me feel very uncomfortable & was asking me lots of personal questions. I would not recommend this site again & would book transportation directly through the hotel. Would not recommend as a solo traveler.
22. maaliskuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Miss Hopkinson,
I trust this email finds you well. I am Nhi, Customer Success Manager at TravelThru (known as MyTravelThru). I am truly sorry to hear about recent experience with us.
At TravelThru, we understand that our customers rely on us to provide a reliable and efficient service, and I apologize for not meeting your expectations on this occasion. I can imagine how frustrating it must have been for you that the service has not been smooth. I totally understand that you had to wait half an hour, made several costly phone calls. In addition, the driver was not professional while asking personal questions.
I would like to assure you that I will personally investigate this issue and take necessary actions to make sure that such incidents do not happen in the future. Please let us know how we can make things right, and we will do our best to ensure that you receive the level of service and support that you deserve.
Your feedback is invaluable to us, and I want to thank you for bringing this matter to our attention. I hope that we will have another opportunity to serve you better in the future.
Best regards,
Nhi.
Never again
Never again, Driver did not show up at 4 PM. Instead of telling he cannot come we waited like 45 Minutens to hear in the end, nobody comes. We went trough horror to get an uber which had to hurry like crazy, almosed made an accident...finally we reached the airport 2 Minutes before gate closed. Cannont reccomand this company. Awful expierience.
12. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs. René,
I trust this message finds you well. I am Nhi, Customer Success Manager at TravelThru (known as MyTravelThru). I am truly sorry to hear about recent experience with us in India.
At TravelThru, we understand that our customers rely on us to provide a reliable and efficient service, and I apologize for not meeting your expectations on this occasion. I totally understand that you had to wait for 45 minutes, but no one came, and this caused you to almost miss your flight. This is not the service we would like to offer.
I would like to assure you that I will personally investigate this issue and take necessary actions to make sure that such incidents do not happen in the future. Please let us know how we can make things right, and we will do our best to ensure that you receive the level of service and support that you deserve.
Your feedback is invaluable to us, and I want to thank you for bringing this matter to our attention. I hope that we will have another opportunity to serve you better in the future.
Please contact our email nhi.le@travelthru.com so that we can send you alternative offers as an apology.
Best regards,
Nhi.
Driver didn't meet in arrival hall. Baby car seat wasn't provided
The driver did not meet the customer with a signed table with name on it in the arrival hall, which was clearly confirmed in the reservation. The customer was forced to make multiple calls (using an expensive roaming rate) and the person via phone (probably a support consultant) gave directions on where to go. The person (not a driver) who was waiting at a curb, walked the customer to a different place (kind of terminal) and left there alone to stay and wait. After about 15 minutes of waiting and multiple calls, that person appeared again and walked the customer to a car where a third person - driver - was waiting.
The car was not equipped with a baby car seat, which was clearly requested and highlighted in reservation form.
Disappointed at all and will avoid any further cooperation with this provider.
19. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Mrs. Ilya,
I trust this message finds you well. I am Nhi, Customer Success Manager at TravelThru (known as MyTravelThru). I am truly sorry to hear about recent experience with us in Istanbul, Turkey.
At TravelThru, we understand that our customers rely on us to provide a reliable and efficient service, and I apologize for not meeting your expectations on this occasion. I can imagine how frustrated you were when the service was not smooth, the driver didn't have a welcome sign and a child seat. I understand that you called and waited for about 15 minutes. This is not the service we would like to offer.
I would like to assure you that I will personally investigate this issue and take necessary actions to make sure that such incidents do not happen in the future. Please let us know how we can make things right, and we will do our best to ensure that you receive the level of service and support that you deserve.
Your feedback is invaluable to us, and I want to thank you for bringing this matter to our attention. I hope that we will have another opportunity to serve you better in the future.
Please contact our email nhi.le@travelthru.com so that we can send you alternative offers as an apology.
Best regards,
Nhi.
Reserve y pague un taxi por este medio…
Reserve y pagué un taxi en la plataforma de booking y ya no me aparece la confirmación ni el pin. Hablo a booking para información y me han colgado las llamadas varias veces. Pésimo servicio de atención al cliente de Booking
8. helmikuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Estimada Sra. Claudia,
Confío en que este mensaje te encuentre bien. Soy Nhi, gerente de éxito del cliente en TravelThru (conocido como MyTravelThru). Realmente lamento escuchar sobre la experiencia reciente con nosotros.
En TravelThru, entendemos que nuestros clientes confían en nosotros para brindarles un servicio confiable y eficiente, y le pido disculpas por no cumplir con sus expectativas en esta ocasión. Entiendo que el servicio de atención al cliente no le ha satisfecho. Esto no es lo que esperábamos.
Me gustaría asegurarles que investigaré personalmente este problema y tomaré las medidas necesarias para asegurarme de que este tipo de incidentes no vuelvan a ocurrir en el futuro. Háganos saber cómo podemos hacer las cosas bien y haremos todo lo posible para garantizar que reciba el nivel de servicio y soporte que se merece.
Sus comentarios son invaluables para nosotros y quiero agradecerle por informarnos sobre este asunto. Espero que tengamos otra oportunidad de servirle mejor en el futuro.
Comuníquese con nuestro correo electrónico nhi.le@travelthru.com para que podamos enviarle ofertas alternativas como disculpa.
Atentamente,
Nhi.
No recomiendo esta agencia de transporte
Nuestro vuelo se atraso y desde nuestro país le indicamos al chofer que nuestro vuelo estaba atrasado por 45minutos. Este indicó no había problema. Al llegar a Punta Cana, tuve que prender la data de mi celular para contactarme y este me indica se demorará 20 minutos, los cuales se convirtieron en 1hr y media y si no es porque somos persistente un transporte privado nos vió molestos y la agencia le tuvo que pagar a ese ángel que nos llevó al hotel. Cancelamos la vuelta y nos fuimos con transporte del hotel. Booking es muy buena aplicación pero no debería recomendar esta agencia!
26. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Ariam Cotto Vélez,
First, we thank you for using our company's services. We are very sorry for the not good experience in your trip. We want you to know that this is very rare and our team took immediate action to ensure this does not happen in the future.
Besides, our support team has immediately contacted you. Kindly check your mail box so we can clarify this issue and provide a suitable explanation for you.
Thank you for bringing this issue to our attention, thank you for choosing MyTravelThru. Once again we apologize for not giving you a good service experience.
Hope you have a good day.
Layla
Quality Assurance from MyTravelThru.
absolute joke of a company
absolute joke of a company. they took. my money and confirmed our driver and then cancelled my booking the day before our flight and all they said was apply for a refund. DO NOT USE!!!
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr. Ali,
First, we sincerely apologize for the bad experience you had at our service. We want you to know that we have investigated and are taking action to ensure this never happens again. Besides, our customer care team is working hard and contacting you to compensate for the losses you have suffered.
Once again, we sincerely apologize to you. Please give us a chance to serve you, we will give you a great experience. We guarantee that.
Wish you have a great day!
Layla
Quality Assurance from MyTravelThru airport transfer services.
Pague y sin servicio Ojo no contratar .
En mi primer viaje a Brasil . Contrato ttransporte del aeropuerto de Fortaleza a mi Hotel llegada a las 22:00h y allí no había nadie para recogerme espere 45 minutos y ya decidí tomar un taxi e ir al Hotel cuando llego al hotel recibo un whatshap del conductor diciendo que su empresa no está registrada para recoger al cliente en el aeropuerto y que lamentaba lo sucedido. . Este servicio lo contrate a través de booking . He recibido innumerables mails y emails reiterando las disculpas sin devolverme mi dinero
18. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mrs. Julien,
I am writing to express my sincere apologies for the below average service you have recently received from our company.
We deeply regret any inconvenience or disappointment this may have caused you. We appreciate your feedback and take it very seriously. Your feedback about our service has alerted us to areas where we need improvement and we are committed to addressing them immediately. We want to assure you that this does not reflect the quality of service we want to provide to our valued customers like you. Please allow me to assure you that we took immediate action to fix the issues you encountered. We have conducted an internal investigation to determine the root cause and are taking measures to prevent similar incidents from happening in the future. Our team has undergone additional training to ensure that they provide a consistent, efficient and satisfactory service to all our clients. Once again, I sincerely apologize for the inconvenience caused. We greatly appreciate your patience and understanding. Our customer care team is actively contacting you to compensate for this inconvenience. We are here to support you and make sure your future experiences with us. Thank you for bringing this issue to our attention and we assure you that we are committed to making the necessary improvements.
Layla
Quality Assurance from MyTravelThru airport transfer services.
Poor service
Driver did not arrive at specified time. No call to explain. I had to call them 4 times and they had no idea what was going on. Sent me different driver details, I call them and they have no idea about my booking. After 20 minute delay they sent an Uber
Customer service is poor. Told me I couldn’t complain with them and had to go through booking.com. They want you to sign up to marketing campaigns just to provide any feedback
When I did get a response. It was a half hearted apology and then this long spiel that they never let customers down and they always call. That’s just a lie
17. syyskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr Steven,
I'm Nhi from MyTravelThru Airport Transfer Services.
On behalf of MyTravelThru, I sincerely apologize for the unpleasant experience you have with our service. We deeply regret any inconvenience or disappointment this may have caused you. Please be assured that we take this matter seriously, and we are actively working to address the issues you encountered.
We have temporarily suspended the driver and the customer services dispatcher who handled your booking. It was unacceptable that an Uber was booked and driver was late. The situation was unacceptable.
I promise to prevent this situation from happening again and handle the situation to your satisfaction. You have booked directly with booking.com, and we have received an official complaint from you. Therefore, we'll do the need to solve this case.
Thank you for letting us know what happened. Have a safe and sound journey.
If you have any more concerns, please contact me. I will directly support you.
Email: nhi.le@mytravelthru.com
Nhi - CER Manager.
Your company charged exorbitantly high fare
Your company charged Rs. 2,600 for taxi fare from BLR airport to Koramangalam area at 4.00 am.
Uber / Ola charge less then Rs. 1,200.
It was my first visit to BLR and I was charged exorbitantly high by your company.
Very bad way to treat a new traveller.
You lost one customer forever.
17. heinäkuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr.Vipul Kothari
I'm Nhi - Quality Assurance Manager. On behalf of MyTravelThru, I sincerely apologize for inconvenience you experience with our service. We have contacted you directly by mail and told you the reason for this inconvenience. Please check your mailbox.
We thank you for choosing MyTravelThru among many other choices. Please give us a chance to clear up this misunderstanding and serve you on your next trip.
Nhi Le,
Quality Assurance Manager from MyTravelThru airport transfer services.
Vastaus yritykseltä Travelthru
Dear Oren,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services. On behalf of MyTravelThru, I want to extend a heartfelt thank you for choosing our service. We understand that you have many options available, and we are truly honored that you have placed your trust in us. We are dedicated to providing you with an exceptional experience and ensuring your complete satisfaction from start to finish. Rest assured, we will go above and beyond to meet your needs and deliver results that exceed your expectations. Thank you once again for giving us the opportunity to serve you, and we look forward to building a long-lasting relationship with you.
Have great day 🥰
Vastaus yritykseltä Travelthru
Dear Sandra Charlemagne,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru,I want to extend a heartfelt thank you for choosing our service. We understand that you have many options available, and we are truly honored that you have placed your trust in us. We are dedicated to providing you with an exceptional experience and ensuring your complete satisfaction from start to finish. Rest assured, we will go above and beyond to meet your needs and deliver results that exceed your expectations. Thank you once again for giving us the opportunity to serve you, and we look forward to building a long-lasting relationship with you.
Have great day 🥰
Perfect service.
7. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear David,
I'm Layla - Quality Assurance from MyTravelThru airport transfer services.On behalf of MyTravelThru,I want to extend a heartfelt thank you for choosing our service. We understand that you have many options available, and we are truly honored that you have placed your trust in us. We are dedicated to providing you with an exceptional experience and ensuring your complete satisfaction from start to finish. Rest assured, we will go above and beyond to meet your needs and deliver results that exceed your expectations. Thank you once again for giving us the opportunity to serve you, and we look forward to building a long-lasting relationship with you.
Have great day 🥰
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