Excellent service from start to finish. We were warmly welcomed at the airport and guided to our driver, which made the experience feel very premium. The driver was on time, professional, and the ride... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The taxi pick up was excellent from start to finish. The communication throughout was brilliant and the driver kept in touch regularly on the day. All in all a great experience.
Yritys on vastannut
Angel foi um excelente motorista de transfer. Muito pontual, atencioso e profissional durante todo o trajeto. O veículo estava limpo e confortável, e ele demonstrou grande cuidado e cordialidade.... Näytä lisää
Yritys on vastannut
Driver did a no show and then tells us an hour later he was there absolutely do not use this company as it is apparently very common this happens. Then when you want your money back they tell you to g... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Book Your Airport Transfer & Car Hire Around The World TravelThru provides airport transfer and car hire services by carefully screened drivers in over 150+ countries in the world.
Yhteystiedot
Vietnam
- travelthru.com
4,4
Erinomainen
814 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Everything was just perfect
Everything was just perfect! We had a super nice driver, and everything was great and easy
24. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Dasha,
Thank you so much for your kind words.
We are truly delighted to hear that everything was perfect and that you had such a positive experience with our driver. It’s wonderful to know that the journey was smooth, easy, and enjoyable for you.
Your feedback means a great deal to us, and we will be sure to share your compliments with the driver — it will certainly make their day.
We look forward to serving you again on your next trip.
Warm regards,
Ha
Quality Assurance Team
TravelThru
Truffa
Ordine effettuato per regalo di natale.Mai arrivato. Mai avuta una risposta dal servizio clienti. Pessimo una totale e completa truffa
16. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Gentile Cliente,
La ringraziamo per il Suo messaggio e Le porgiamo le nostre più sincere scuse per quanto accaduto.
Siamo davvero dispiaciuti di sapere che l’ordine effettuato come regalo di Natale non sia arrivato e che non abbia ricevuto risposta dal servizio clienti. Comprendiamo perfettamente la delusione e il disagio che questa situazione Le ha causato.
Desideriamo assicurarLe che prenderemo molto seriamente la Sua segnalazione e verificheremo immediatamente il caso per comprendere cosa sia successo. Non è nostra intenzione lasciare alcuna richiesta senza risposta.
Per poterLa assistere in modo più rapido e dettagliato, La invitiamo gentilmente a contattarci all’indirizzo email npu@travelthru.com, fornendo tutte le informazioni relative all’ordine. Il nostro team Le offrirà il supporto necessario e chiarirà ogni aspetto della situazione.
Ci scusiamo nuovamente per l’esperienza negativa e restiamo a disposizione per risolvere il problema nel più breve tempo possibile.
Cordiali saluti,
Ha
Quality Assurance Team
TravelThru
Annullo recensione
Mi scuso per la recensione negativa che non era indirizzata a voi! Consideratela nulla!
19. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Gentile Daniela Morotti,
Siamo estremamente dispiaciuti di ricevere il suo messaggio e comprendiamo appieno la sua preoccupazione e frustrazione. Ci scusiamo sinceramente per il fatto che la borsa che ha lasciato il 19 dicembre non sia ancora stata consegnata, in particolare per la totale mancanza di risposta alle sue email e ai suoi messaggi Instagram. Questo è assolutamente inaccettabile e non soddisfa i nostri standard di servizio.
Vogliamo rassicurarla che non si tratta di una truffa. Tuttavia, riconosciamo che il ritardo prolungato e la mancanza di comunicazione potrebbero averle dato questa impressione e ce ne assumiamo la piena responsabilità.
Per verificare immediatamente il suo caso e gestirlo con urgenza, la preghiamo di inviare i dettagli del suo ordine (in particolare il numero d'ordine e la data di acquisto) a npu@travelthru.com. Dopo aver ricevuto queste informazioni, condurremo un'indagine e le forniremo un aggiornamento il più chiaro possibile.
Ci scusiamo ancora una volta per l'inconveniente e la ringraziamo per la collaborazione.
Cordiali saluti,
Thu Ha.
Siete un negozio cinese perche' non lo…
Siete un negozio cinese perche' non lo dite? Subito dopo l' ordine vi inventate la balla che la spedizione subira' un ritardo, certo, sapete che parte dalla Cina.
Olretutto non rispondete alle mail !!! Truffatori
16. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Gentile Mr/Ms. Paola Boccalini,
ci dispiace profondamente leggere il suo messaggio e comprendiamo pienamente la sua frustrazione. Ci scusiamo sinceramente per il ritardo nella spedizione e per la mancata risposta tempestiva alle sue email: questo non è il livello di servizio che intendiamo offrire.
Desideriamo rassicurarla che non vi è alcuna intenzione di ingannare i nostri clienti. Il ritardo comunicato dopo l’ordine è dovuto a problematiche logistiche impreviste. Riconosciamo tuttavia che la comunicazione non è stata chiara né adeguata e ce ne assumiamo la piena responsabilità.
Per poter verificare e indagare correttamente il suo caso, la preghiamo di inviarci i dettagli del suo ordine/viaggio, inclusi la data e il Booking ID, all’indirizzo email npu@travelthru.com. Una volta ricevute queste informazioni, procederemo immediatamente con la gestione del suo caso e le forniremo un riscontro nel più breve tempo possibile.
Ci scusiamo ancora per il disagio arrecato e la ringraziamo per la pazienza e la collaborazione.
Cordiali saluti,
Thu Ha.
Shocking transfer/seats were dirty
Shocking transfer. The car was filthy with someone’s hair all over my seat. I sat down on this and it made me feel physically sick. I paid for an ‘executive car’ and it was far from executive. No one should pay for a transfer and be left in filthy conditions.
I gave them 3 working days to resolve this on WhatsApp as they said they would and got no further response from them!
Don’t waste your money on them and pay for a standard taxi which will be a lot cleaner!
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Olly,
We are sincerely sorry to hear about your experience, and we fully understand how unacceptable and distressing this situation was. Being provided with a vehicle that was not clean—especially when you booked an executive service—is far below the standard we expect and promise to our customers. Please accept our deepest apologies for the discomfort and frustration this caused you.
We are also very sorry that you did not receive a follow-up after contacting us via WhatsApp. This lack of response is not acceptable, and we acknowledge this as a service failure on our side.
To allow us to urgently investigate this case and take appropriate action with the supplier involved, we kindly ask you to share your trip details (such as booking ID, date, route, or any related screenshots) by email to npu@travelthru.com. Once received, our team will prioritize your case and support you as quickly and thoroughly as possible.
Thank you for bringing this matter to our attention. We truly regret your experience and appreciate the opportunity to review and address it properly.
Kind regards,
Thu Ha.
Luisa Cozzolino segnala la mancata consegna delle valige
Luisa Cozzolino segnala formalmente la mancata consegna della merce relativa ad un acquisto online di n. 2 valigie, pagato tramite carta con transazione del 03/01/2026 per l’importo di € 157,80 ad oggi mon ho notizie mi sembra assurdo
Attendo riscontro urgente
Seguira pec se non ho notizie entro lunedì prox
17. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Gentile Luisa Cozzolino,
Ci scusiamo sinceramente per il ritardo nel riscontro e per il disagio che questa situazione le ha causato. Comprendiamo la sua preoccupazione e la ringraziamo per averci contattato.
Per poter procedere correttamente con l’indagine e verificare nel dettaglio il suo caso, avremmo bisogno di alcune informazioni aggiuntive relative al servizio/viaggio (ad esempio: numero di prenotazione, data, tratta, nominativo utilizzato nella prenotazione).
La preghiamo di inviare tali informazioni direttamente all’indirizzo email npu@travelthru.com, così da permetterci di assisterla nel modo più rapido ed efficace possibile per tutte le questioni legate al servizio.
Restiamo in attesa delle informazioni richieste e ci scusiamo ancora per l’inconveniente.
Cordiali saluti,
Thu Ha
Quality Assurance
TravelThru
npu@travelthru.com
Ordine non ricevuto
Buongiorno, ordine del 18/12/25 non ancora ricevuto, consegna 5 GG, doveva essere un regalo di Natale.
Potete rispondere? Grazie
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Gentile Lucia Melchionda,
ci scusiamo sinceramente per il ritardo nella consegna del suo ordine del 18/12/25 e comprendiamo perfettamente il suo disappunto, soprattutto considerando che si trattava di un regalo di Natale.
Stiamo verificando con urgenza lo stato della spedizione per capire cosa sia accaduto e fornirle un aggiornamento il prima possibile.
Nel frattempo, se ha a disposizione ulteriori informazioni utili (numero d’ordine, dettagli di contatto, ecc.), la preghiamo di inviarle via email a npu@gmail.com, così da poterla assistere in modo più rapido ed efficace.
La ringraziamo per la pazienza e restiamo in attesa di un suo gentile riscontro.
Cordiali saluti,
Thu Ha.
Very professional
They are very professional. Everything was perfect because they are reallyr responsabile about our travel
11. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Monica Grimaldi,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service professional and that everything went perfectly for your journey. Being responsible and reliable for our customers’ travel is always our top priority, so your words truly encourage our team.
Thank you again for choosing our service. We look forward to supporting you on your future trips.
Kind regards,
Thu Ha.
Exceptional service — highly recommended
I used this travel-through taxi service and received an extremely professional and reliable service from start to finish. Everything went so smoothly, which made a potentially stressful journey completely worry-free.
I was picked up directly from the hospital and taken to Naples Airport. The driver was outstanding — calm, kind, and very professional. He used his own initiative when needed, which made all the difference, and he even pointed out places of interest along the way, which was a lovely touch.
I’ll admit I was nervous at first about booking this company as I knew nothing about them beforehand, but I honestly couldn’t have been happier. The service was absolutely brilliant and exceeded all expectations.
I would not hesitate to use them again and would highly recommend them to anyone looking for a dependable, high-quality transfer service.
15. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Ice,
Thank you very much for taking the time to share such a detailed and thoughtful review of your experience with our service.
We are truly delighted to hear that your journey went smoothly and that our driver was able to provide a calm, professional, and reassuring experience—especially given the importance and sensitivity of your transfer from the hospital to Naples Airport. Your kind words about the driver’s initiative and attentiveness mean a great deal to us.
We also sincerely appreciate your trust in choosing our service, particularly as a first-time customer. Knowing that we exceeded your expectations is extremely rewarding for our entire team.
Thank you once again for your recommendation. We would be honored to assist you again in the future whenever you need a reliable and high-quality transfer service.
Warm regards,
Thu Ha.
The epitome of absolutely AWFUL
Reserved a car to the Airport for 6am on December 30. Reached out to them for 24 hours before the pick up to confirm, no response. 22 minutes before the pickup they responded saying the driver was on the way and would Whatsapp me on arrival. Waited, waited, wait on a dark street, waited, no car. Kept reaching out, at 6.20 they tell me no car, no driver, take an Uber. Almost missed my flight. STAY AWAY FROM THIS COMPANY.
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Patrick L,
I'm Ha, Quality Assurance from TravelThru.
Thank you for sharing your experience with us. We are truly sorry for what happened and fully understand how stressful and unacceptable this situation was, especially while you were waiting alone in the dark and almost missed your flight.
This is not the level of service we stand for, and we sincerely apologize for the lack of communication, the last-minute confirmation, and ultimately the failure to provide a driver as scheduled.
To immediately investigate and resolve this case, we kindly ask you to provide us with the booking ID of this trip.
Please send the booking ID directly to npu@travelthru.com, and our team will take care of this matter as a priority.
Once again, we deeply apologize for the inconvenience and distress caused. Thank you for giving us the opportunity to review and address this issue properly.
Kind regards,
Ha
Quality Assurance Team
TravelThru
Excellent transfer Service in Ho Chi Minh city
I travel to Ho Chi Minh City at least three times a year, and this is the first time I have come across a transfer company that finally offers a truly adequate — and I would even say excellent — service.
This is reflected not only in the fast, easy, convenient, and punctual way of booking a car, but also in the extremely friendly and intuitive interface. This is a major advantage, especially for people who find such systems harder to navigate — and I have seen many customers struggle with the menus of other companies.
Here, it is exactly the opposite. From the very beginning, attention is paid to details that are rarely considered:
– the temperature I would like inside the car,
– what kind of music should be playing (or whether I prefer no music at all),
– whether I want silence or conversation with the driver.
These are extremely important aspects for me, as my work involves many hours of speaking every day, and sometimes every minute of silence is invaluable. Here, I am given the opportunity in advance to choose silence or a specific type of music, including its volume and style. There is even an option to request a drink — water or something else.
Not to mention the punctuality and careful driving when I was taken to my hotel, which is especially important given the intense traffic in a city like Ho Chi Minh City.
Thank you for the wonderful service, and I sincerely hope you maintain this high standard for as long as possible.
Asen
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. ASSEN,
Thank you very much for taking the time to share such detailed and thoughtful feedback with us.
We are truly honored to hear that your experience with our transfer service in Ho Chi Minh City met — and even exceeded — your expectations. Your kind words about our booking process, user-friendly interface, and attention to personal preferences mean a great deal to our entire team.
We are especially grateful that you highlighted features such as temperature control, music and silence preferences, and the option to request drinks. These details are intentionally designed to support travelers like yourself, who value comfort, efficiency, and quiet time after long hours of work. Knowing that these efforts genuinely made a difference for you is incredibly rewarding.
Your comments regarding punctuality and careful driving in a busy city like Ho Chi Minh City are also greatly appreciated and will be shared with our operations and driver teams as encouragement to maintain this standard.
Thank you once again for your trust and support. We sincerely look forward to welcoming you again on your future visits and will continue striving to provide the same high level of service every time.
Warm regards,
Ha
Customer Support Team
TravelThru
Thank you for the great service and…
Thank you for the great service and efficient airport pickup. Eugene and collegue were punctual, professional, and very helpful. We truly appreciated the smooth and comfortable ride.
2. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Nel,
Thank you very much for your kind words and for taking the time to share your experience with us.
We are delighted to hear that you were satisfied with the airport pickup and that Eugene and his colleague provided punctual, professional, and helpful service. We are especially pleased to know that you enjoyed a smooth and comfortable ride.
Your feedback will be shared with the team as great encouragement to maintain this level of service.
Thank you once again for choosing us. We truly look forward to welcoming you again in the future.
Kind regards,
Ha
Customer Support Team
TravelThru
Everything van great
Everything van great. They are very kind and the commutation is perfect. I can recommend them to everybody.
29. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Britney v. H,
Thank you very much for your kind feedback.
We are delighted to hear that everything went well and that you found our team kind and our communication perfect. Your recommendation truly means a lot to us and is a great motivation for our entire team to continue delivering the best possible service.
Thank you again for choosing us. We look forward to serving you again in the future.
Kind regards,
Ha
Customer Support Team
TravelThru
Great driver
Great driver
Very helpful
Great big car
Was on time
Contacted me when landing even when the flight was delayed
Vert smooth
Super
Thank you.
28. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Merav Neta Dov,
Thank you very much for taking the time to share your feedback. We are delighted to hear that you had such a positive experience with our service.
We are especially pleased to know that the driver was punctual, helpful, and stayed in contact with you despite the flight delay, ensuring a smooth and comfortable journey in a spacious vehicle.
Your kind words truly encourage our team to continue delivering reliable and high-quality service. Thank you again for choosing TravelThru, and we hope to assist you again in the future.
Kind regards,
Quality Assurance Team
CHAUFFEUR HICHAM AU TOP👌👍
Chauffeur présent à l'heure. Celui-ci m'a envoyé une photo de son positionnement exact dans l'aéroport.
Personne aimable, courtois, en tout point professionnel.
Je salut encore une fois notre chauffeur HICHAM.
Mr NAZIH.
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Cher Mr/Ms. SOULIMANE,
Nous vous remercions sincèrement pour votre message et pour avoir pris le temps de partager votre expérience avec nous.
Nous sommes ravis d’apprendre que le chauffeur Hicham a été ponctuel, professionnel et attentionné, et que les informations claires concernant son positionnement à l’aéroport ont facilité votre prise en charge. Votre reconnaissance envers son amabilité et son professionnalisme lui sera bien entendu transmise.
Votre satisfaction est très importante pour nous, et vos encouragements sont une réelle motivation pour continuer à offrir un service de qualité.
Nous espérons avoir le plaisir de vous accompagner à nouveau lors d’un prochain déplacement.
Bien cordialement,
Quality Assurance Team
Excellent communication and prompt…
Excellent communication and prompt service. Highly recommend! Driver was thoughtful and carried my bags to my door. Price is good too. You can’t go wrong
30. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Maryke Holtzhauzen,
Thank you so much for sharing your kind feedback with us. We’re very glad to hear that you were satisfied with our communication and the prompt service provided. It’s great to know that your driver was thoughtful and assisted you with your luggage all the way to your door.
We truly appreciate your recommendation. Your words mean a lot to our team, and we’ll continue to work hard to deliver reliable service at a good price for every customer.
Thank you once again for choosing TravelThru. We hope to have the pleasure of serving you again in the future.
Warm regards,
Thu Hà
TravelThru Team
Great customer service
For me the communication through out the process was top notch. From the sms to the actual drive to the accommodation. Our driver was very professional and friendly and as a very paranoid passenger he drove excepetional well in rain which had my nerves on high lol bit he was great. And the whole experiance was just a pleasure. I can highly recommend this service. Well done to the Team. Keep up the great custimer services you provide
28. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. LeighAnne Swartz,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words.
We’re delighted to hear that our communication throughout the process, from the SMS updates to the actual transfer, met your expectations. It’s also great to know that your driver made you feel safe and comfortable, especially under the rainy conditions. Your compliments mean a lot to our team, and we’re glad the service brought you a pleasant and worry-free experience.
Your recommendation is incredibly valuable to us. We’ll continue to maintain the level of customer service you experienced and strive to make every journey just as smooth.
Thank you once again for choosing us. We look forward to welcoming you back in the future.
Warm regards,
Thu Hà
TravelThru Team
First I like to thank my driver…
First I like to thank my driver Richard, for picking me up at the airport. Richard was a very friendly and professional person. Staff at your organization has been very helpful when I need it. Everytime I spoke with a customer service representative they were very friendly and accommodating during my interactions. I give you ⭐⭐⭐⭐⭐. Thank you for a job well done and I will refer you to others.
25. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Travelthru
Dear Mr/Ms. Zola Morris,
Thank you so much for your kind message. We truly appreciate you taking the time to share your experience with us.
We’re delighted to hear that Richard provided friendly and professional service, and that our support team was helpful throughout your journey. Your recognition means a lot to us and motivates our entire team to keep delivering at the highest standard.
Thank you for the ⭐⭐⭐⭐⭐ rating and for recommending us to others — it truly makes a difference.
We look forward to welcoming you again on your future trips.
Warm regards,
Thu Ha.
TravelThru Team
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