Travelpack Arvostelua 2 520

TRAVELPACK summary of their awful service

I bought a flight to Malaysia destined to fly on 25th March 2020

Due to lockdown this was cancelled
I fully understand that this was beyond their control and they assured me that they would apply for a refund from the airline for me, but asked me to be patient as the airline could not be expected to deal with this without delay, however they assured me that as soon as they (Travelpack) received the refund then they would pass it to me as soon as possible.
I was as patient as the next person, but I did see a TV program which did say that it was unreasonable for the delay of more than 6 months
I messaged Travelpack in Late August asking to be updated They replied that they were still waiting for the airline to refund the money and asked me to be patient
On a monthly basis I wrote to them asking the same question and got similar replies.
I was by this time a bit suspicious of it all and decided to contact the airline direct
Imagine my surprise when I was informed that they (the airline) had refunded my money to Travelpack on 16th July
I was again assured that they (travelpack) would refund it by 19th January 2021 and indeed one of their agents called me at 9.30 in the evening on 13th January asking me for the date my renewed credit card expired so they could pass this to the refund department
In summary this firm obtained as my agent a refund on my behalf yet failed to pass it to me this in my opinion is at worst fraud at best incompetence

I will never use this travel agent again and I urge other people to be wary of them

26th February update I court ordered them and they have now paid most of the money leaving a small balance yet to be paid, but no apology no defence I have not revised my opinion of these very bad people and I will certainly never use them again and hope other people do likewise

E Bogan 20th January 2021

The worst company ever. So back in Feb 2020 I booked a flight to travel out in July. Due to covid that flight was cancelled. They suggested that I get a voucher as that can be used on any flights that we take in the future.

So I requested a voucher. Now that it's come to rebooking, they are requesting more money on top. I don't understand why when BA have the same flights on for much less than they are suggesting. I have now gone forward and requested a charge back from the bank.

This company is not reliable so please do not use! Worst customer service ever.

The worst company ever! Firstly they didn’t want to refund my ticket in May 2020. My airline that was associated with this company released the funds and they refuse to refund! I had no choice but to use the funds for another booking. Then the airline changed the flight time to an inconvenient time! So they were like no it’s either you fly at this time or pay more to change flight. Pay more!!!!!! I’m getting ripped off! The flight only costs USD 199 online and they are charging me £488 + £125! What the actual #%ck? I don’t know how to report and who can help me as no one in that company seems to be helpful! Worst company in the world!

I booked via Travel pack to fly to Australia in April. Following COVID 19 I was unable to fly and promised a refund, like many others, I am being told I am in a queue, I have posted on their Facebook page and threatened small courts. I am in the process of a section 75. Please please please don’t ever use travel pack!!!

I've been waiting for over 6 months to get a refund of the admin charges using section 75. I'm curious if anyone has gone down this route and successfully got a full refund via their credit card company?

I got my refund five months later . Suggest you contact ABTA and make a formal complaint or threaten legal action that seems to focus their minds

Like many other reviewers, I had to chase Travelpack for a refund on flights I couldn't take due to the COVID pandemic. I waited the 8-10 weeks I was told it would take to get the refund and then when I called was twice told I was in a 'refund queue'. I only got my refund after I threatened to take them to Small Claims Court (would recommend doing that).

Would give one star, but every time I called them I thought the customer advisers were doing their best in what must be a very rubbish job.

Stollen £1200 from me. Flight cancelled in March 2020 due to covid. Its now jan 2021 and despite lots of emails and phone calls to there ca center in India I have not received any money. They tell me the did not receive from the airline. But I have spoken to the airline and they have refunded. So on top of steeling they have also lied to me and broken there own terms and conditions by not giving me a refund in under 9 months.

I am at 6 months down the line waiting for a refund. They ignore emails, constantly promise that the refund is coming, and it never appears. They say they will call me back, they never do. The excuse is always COVID - but they have never given a proper reason as to why they will seemingly never refund me. At this point, I am moving forward with making a case with either my bank to dispute the payment, or going to the Financial Ombudsman to force them to give me the refund. Absolutely shocking service, avoid like your life depends on it.
Edit: I got my refund after about 6 months, after threatening legal action.

We cancelled due to our flights being cancelled by British Airways through TravelPack. They still have our money and aren't replying to mail. We received a small amount of money back for extra legroom, we think they have withheld the rest. They still owe us £8,000

I booked my flight and due to covid-19 it was cancelled. The refund took 4 months and constant calls to their call center in India. They are very polite but it's always another 2 weeks, another week, etc. They took 12 weeks to give me my money back even though they were refunded by the airline a lot earlier. They told me there is only 1 person working in their Finance Dept. which considering the current situation is unacceptable, shift the people in reservations to processing refunds as that is where the demand is!! I will never use them again.

Originally booked business class flight MAN/ORD in March 2020. Due to travel restrictions four changes to travel date. I have now paid total of £3400 with various add on requested to cover fare changes. Today to make another change further £400 requested to cover fare difference on May 2021 flight giving total £3800 for one passenger. Looking at Travelpacks own website the same flights total £1850 for one passenger. Looks like this company are profiting for COVID crisis on rebookings. Suggest you avoid dealing with Travelpack

THE WORSE COMPANY TO GET YOUR REFUND FROM.

Never have I experienced this in my life!!! It took over 6 months to received my refund , it took back and forth emails to chasing via a phone call to be told a back log of refunds!!!
Yes it’s COVID yes everyone would prefer there money back but it should not take this long for a refund to come back to you!!!!!

I will never ever be booking with them again!!! Avoid if you can unless you want them to keep your money and build interest on your money before they give it back to you!!!

This company Rob my money £300 so pleas guys dot get a ticket from this company they are rober people money after I emails them 5 time and no one email back !!!😡😡

I have cancelled my flight with Travel pack in September 2020. They told me that my refund process will take 8- 10 weeks. After 10 weeks I contacted them again and they said the airline has not started the refund process. I contacted the airline directly and they said they have started the refund process a long time ago. This means that Travelpack have been paid by the airline. I am now waiting for my refund from Travelpack.

AVOID THESE SCAMMERS

Has been 7 months since I have requested a refund but u have received any money from them everytime I call they say it is processing or keep on cutting the phone. I have spoken to Turkish Airlines and they have returned the refund to Travelpack but they are holding the money
SCAMMERS AVOID THEM

They have been holding our money for over a year after making us pay an admin charge for a refund that was due us. Every now and again they promise issuing in the refund, but then apparently they are too busy.

We were forced into taking a voucher for a flight we booked with Travelpack, we went to rebook and the air fare is less than we paid but Travelpack are demanding we pay more on top. Total rip off. E-Ticket for booking V05071 £405.46 today on their website and we paid £425.25 now they want an extra £32 on top. TOTAL RIP OFF THIS IS HOW THIS COMPANY LIKES TO DEAL.
Dont Book here imagine something happened to you while you are away, they would prob do the same try make even more money out of your situation. There are many many companies struggling please support those honest businesses. IF YOU DONT BOOK HERE THEY WILL BE OUT OF BUSINESS
ravelpack Customer Support
Sat 19/12/2020 10:32
Dear Mr Collins

Greetings from Travel pack

Please note if you want to utilize the voucher and change to below dates the total additional cost will be GBP 32.60 .

As per the airline advisory the date change fee is waived however all the other charges ( fare and tax difference / seasonality fares / reissue charges ) are applicable in case of reissue.

Date Airline Flight No Depart From Arrive At Duration Transit
Thu, 4 Feb Kenya Airlines 101 5:25 pm London Heathrow Airport (LHR) 5:00 am (on the 5 Feb) Nairobi Jomo Kenyatta Intl Airport (NBO) 8h 35m -
Thu, 25 Feb Kenya Airlines 100 9:35 am Nairobi Jomo Kenyatta Intl Airport (NBO) 3:30 pm London Heathrow Airport (LHR) 8h 55m -

Please note we have quoted as per current availability and not reserved hence fare quoted is subject to availability

Please advise if you wish to proceed so that we can send you the payment link

Thanks and Regards,

Joyce
Travel Consultant

Unfortunately I am joining the pool. They have been keeping my money for 12 weeks now and said the same thing: the payment is pending. No one replied to my emails. God knows how long I will have to wait. My flights have been rescheduled and rebooked before I cancelled them. I doubt I will ever get the same amount of money back!! I'd suggest people not to book tickets through them.

My flight got cancelled due to the Covid-19 and I have requested for a refund on 24th Apr 19.

On 27th April 19, the customer service acknowledged my request and said the refund was being processed. Since then, I never heard anything back from them so constantly chasing, calling and emailing, all I've got is the answer that 'Your refund is being processed'...

Finally, I started to proceed a legal action against them and as soon as I did that, the refund finally came through on 30th Nov 20!!!

OVER A YEAR FOR A REFUND! This is not a joke and I would warn anyone to stay clear from this company.

Avoid at all cost!