Traveller Easyjet Arvostelua 

Transfer never showed up, customer support is non existent

We took the wrong bag of carousel and only realised next day. We returned the bag to Gatwick in hope of finding ours. A charming young man called Assad (I think) could not have been more helpful and kind. He dealt with the problem quickly and efficiently and we now have our bag. Thank you!

Didn’t even get on holiday. 2 years ago, still fighting for our refund when we was advised to isolate due to lock down rules have a chronic condition and was unable to travel, their booking conditions outlined this does not apply. So this discrimination do not fly with then

I booked a special holiday for two family birthdays and a 50th wedding aniversry in Sicily well in advance in the Autumn of 2001. We were due to fly out Monday 30thMay 2022 at 5-50 in the morning.
I received an e-mail this afternoon Friday 28th May saying the flight was cancelled giving an 'apology' - 'for any inconvenience this may cause you'. It does in a big way - finding another flight, different day, not direct and significantly more expensive, the villa costs have changed the parking arrangements changes and the hire car changes. Hardly 'may cause inconvenience' it does cause major inconvenience and cost. No recompence - what a shower.

I spoke to Debbie on 24th May 2022 at 8:50pm, who had poor customer service and her tone or expression over the phone suggested unwillingness to help with booking process.
When I asked for her name she was hesitant to give it. While I was explaining she cut the phone which I was holding for 40 mins. Please listen to recording & give Debbie customer service training. Poor service.

Truly fed up with airlines, travel insurance and low cost anything. After charging 50 euros for a suitcase and 15 for a seat and then 2/3 value of the flight to cancel within 24hours (I assumed wrongly that all airlines had to respect a rule that meant you could cancel a flight if you made a mistake) maybe a few more euros for speedy booking I'm just waiting for the next reason to charge us more money...how about different quality cabin oxygen? You could charge for different quality depending on tine of the year and virus permitting sanitised. I'm sure Ryan air is already thinking about it.

The most horrendous experience with Easyjet. 1 hr 30 minutes delay on 3rd May Gatwick north to Alicante. As if this was not enough on 10th May returning from Alicante, I got fined 30 euro because some inspector from easyjet was of the opinion my luggage was not conformed when I have had said luggage for years travelling in and out of Gatwick with different airlines ... I was treated worse than a criminal as my card was not working on the ATM and I could only pay with cash. Is that how you treat your customers? To crown it all I also read Easyjet was in breach of customers data in 2020 .... Boycott the airline so they understand customers need RESPECT I'll take my custom elsewhere.

Easyjet does this constantly - charging passengers extra for baggage on return trips home - it's a con and you're trapped as you can't do anything at the airport.
Why can't Easyjet be 'Honest' and 'up front'? Pay for the tick that includes baggage's - it's not rocket science. We'll never use them again and that's lost revenue for them in a time the travel industry NEEDS customers.

Last October we had booked, and paid, for flight only seats on an early morning flight from Bristol to Tenerife on a Tuesday in April. In November, we received an email saying that the flight had been cancelled and our booking had been moved to Wednesday. As we were only going for a week, this meant that our holiday would be cut to six days. We decided to cancel and were refunded very quickly. A couple of weeks later I just happened to see that the flight was still be advertised and the prices had risen considerably. So beware of booking early for a flight, you may get cancelled if EasyJet can sell your seat for more later.

Never book a holiday with Easyjet Holidays ! I booked a holiday in May 2021 for our first holiday in 2 years for Xmas 2021 paid a deposit of £120 for 2 people. Unfortunately we had to cancel the holiday due to illness but was told by phone that we could use the £120 towards our next holiday. In Jan 2022 i tried booking a new holiday and the credit of £120 was not showing on my Easyjet Holidays account. Tried calling Easyjet Holidays more than 10 x to find out why the credit wasnt showing. Eventually gave up and have booked the holiday with another company but now i want my £120 back. Impossible no-one answers the phone or reply to my emails. On their website that have something called "PRICE PROMISE" this isnt true ! Ive now complained to ABTA - i will NEVER book a holiday with Easyjet Holidays - they have stole my money & i dont see why they should hold on to my £120 deposit if they cant provide the credit they promised

Location de voiture easyjet
Bonjour
J'ai été victime d'une escroquerie a la location de voiture par l'intermédiaire d'easyjet location.
La société inter rent de Catane m'a demandé ma carte de crédit. Je donne ma carte bancaire visa et la sans même controler ma carte, ils me disent que c'est pas bon.
là le discours est très bien rodé, un vrai dialogue de sourds à la fin.
Je téléphone à un numéro payant (je l'ais deviné plus tard) pour me répéter la même chose et que c'était bienfaits pour moi, que je devais savoir lire.
Étant invité au mariage de ma petite sœur j'ai été pratiquement obligé de louer une voiture je suis allé en face et après avoir payé les 11 jours de location la société Osauto à réussit à bloquer la somme de 300 euros qui correspondait à la caution, quel miracle.
Vous en pensez quoi ?
Pourquoi la société OS Car Rent à réussi à bloquer la somme de la caution et pourquoi la société inter rent n'a pas réussi avec la même carte à faire la même chose, bloquer la somme de la caution, si ça c'est pas de l'arnaque c'est quoi. Qui va payer les sommes que j'ai dû payer suite à se changement ? Qui va me rembourser ?
Pourquoi la société Easyjet ne m'a pas remboursé.
Je suis pas content et je veux le faire savoir
cordialement Enzo33

Nightmare!

I’ve booked a package holiday through Lastminute.com and had two amazing flights with easyJet- great times, fit our schedule perfectly!

Oh how I was wrong- I have just been sent the pre-check in email to see that, no only has my outbound flight changed but so has my inbound one! I’ll be honest the outbound one is still in the correct day and would cut a huge chunk of the first day but we would still be there.

But the second! Ridiculous, over 24 hours before our original flight! Not even an option to talk to an advisor to see why we were even allowed to book on a flight that DIDNT EXSIST.

I would never recommend using easyJet for Amsterdam, stick with the trusty KLM!

Like vultures if you don't have a speedy pass they'll clobber you £25 at the gate. Starting to make Ryanair look normal. Rude staff to boot.

My sister was denied to enter in the plane, Lyon to London Gatwick, to be my NOK for my eye surgery ( blind) on 20/12/20, even with a Consultant letter. They said could not read. Amazing..
Sugery needs rebooking with all nefast consequences.

I had to move flights 3 times during Covid, and did so easily with Zero extra admin or flight costs to move them, try doing that with Ryanair!
When we did fly they try their best to make everyone comfortable even if we were all wearing masks, had a coffee and muffin which was nice.
Now the bad part....When returning there were several old couples struggling to fill in the locator form on laptops, and the staff were going to just leave them there in Spain to take off on time from an empty airport. We are British and we don't leave people behind, especially old and infirm, where is that spirit when this crew and most of the passengers were happy to just leave these old people in Spain. :-(

Finally got through to EasyJet and asked for a refund for my Geneva flight, quoting their 'Travel Restriction Protection' policy, valid on flights to December 31, to be told 'Our policy has changed'. No refunds, No vouchers. Only options are to change to another flight or cancel and pay a fee, which is no doubt around £50, but was so furious that I didn't ask.
Avoid like the plague.

Now I know why everyone calls them sleazy jet. Charge me £24 to take a tiny suit case on the plane “because it has wheels and won’t fit under the seat” gets on the plane fits under the seat perfectly. Not that a single person on the entire plane put their bag under the seat. Everyone used an overhead baggage compartment like you would on any flight. So why do I need to pay to use an overhead compartment but nobody else on the plane does!? You guys must be on the verge of liquidation because this is one of the lowest, scummy money making tactics I’ve ever witnessed. Absolutely disgusting, even your own staff couldn’t give me a valid answer and I could tell they were even embarrassed enforcing this. You should be ashamed of yourselves. Worst airline company I’ve ever flown with that’s for sure no wonder why they’re barely scraping 1 star on trust pilot… clowns.

It's such a contrast. The ground check in staff were absolutely useless at Gatwick North Terminal, they just could not be bothered to help. We were two, both traveling with assistance pre booked but at the baggage drop which is self automated nobody wanted to help. We struggled to place our one item of hold baggage onto the scales and enter our flight details......was any EasyJet staff willing to assist, NO. So much for caring in the community or accomodating disability. Disgraceful.
On the other hand the flight crew were lovely, accomodating and friendly. If I was to give a star for the check in staff they wouldn't get one, the air crew would get five.

EZY8922 - Arrived at Faro airport with plenty of time.
No one to help with special assistance requirements at this point. We asked and was made to wait in so called 'speedy boarding then told we would have to split our family apart and only one person was allowed to be with our autistic daughter. After waiting 25 minutes for an assistance operative we have had to all run through too make our flight. To now find out we are now delayed with no take off time. Due to paperwork issues.
STOP LYING IT IS DOWN TO YOUR CHANGE OF RULES ON BAGGAGE!!!! We experienced this in June 2021.

I had my outward flight to Lisbon cancelled (I re-booked Wizzair) I cancelled the flight and received a refund within 48 hours. Wizzair then cancelled our outbound flight and I could not get a direct flight out on that day from same airport.
I DM easyjet explained the situation asked if I could have a voucher for the homeward flight, I could not have asked for better service. The guy said he was happy to refund the flight and again received in my card within 48 hours.
I love easyjet even last year when refunds were a nightmare we got ours within 28 days. I think if you use all the correct procedures and are pleasant there are no problems.