Traveller Easyjet Arvostelua 

Due to fly out on December 20th, family of 2 adults and 3 children. Me and my wife are the main carers for my elderly mother. She has just been diagnosed with stage 4 cancer and requires x 6 chemo sessions for palliative chemo. I rang customer service to see if we could cancel the flights due to the extenuating circumstances or at least be offered vouchers so we could fly at another time. Got through to someone named Stephen. He showed little empathy for the situation and just kept citing the policies around no cancellation. I asked him to put me through to a manager and he simply cut me off. Rang again and got through to the same person, this time he put me on hold whilst I waited to speak to a manager, but then cut me off again whilst I was on hold to speak to a manager. Lack of empathy, no real desire to help and simply hide behind policies. I either try and rearrange my travel dates to next year but pay the extra along with fees, going into the hundreds or just cancel and get a refund of £184.00 instead of the £2094 we have paid. As other reviewers have stated, if you have an issue, don't expect anyone to support you with it. You will end up just being cut off and won't be provided with any real support. This will be the first and last time I book with easy jet, unless I get some support.

FOR THE LAST 2 MONTHS OR SO I HAVE BEEN TRYING TO BOOK A FLIGHT FROM MURCIA TO LONDON GATWICK USING MY VOUCHER WHICH EXPIRES 31st OF OCTOBER 2022..AFTER NUMEROUS EMAILS AND PHONE CALLS TO CUSTOMER SERVICE ALL OF WHICH WERE ANSWERED BY A DIFFERENT PERSON EACH TIME AND WHO PROMISED TO GET BACK TO ME I AM NO FURTHER FORWARD . THE PROBLEM IS THE CODEWORD WHICH EVERY PERSON I HAVE DEALT WITH SWEARS IS CORRECT DOES NOT WORK AND WILL NOT BE ACCEPTED WHEN ENTERED.
I TRY EVERY DAY WITH NO SUCCESS, THEY TOLD ME THERE WAS NOTHING ELSE THEY COULD DO.
THAT IS NOT SATISFACTORY AND MEANS I WILL END UP WITH NO FLIGHT AND €375 WORSE OFF.
CAN ANYOF THE HIERARCHY HELP IF THEY SEE THIS .DOUBTFUL
FROM A VERY FRUSTRATED MICHAEL GRAHAM.

Easyjet nos cancela el vuelo para Edinburgo al último momento, obligándonos a buscar alternativas de viaje (dinero de nuestro bolsiglio), con todas las molestias que eso comporta, tras la promesa de que reclamando nos devolvería el importe total ya que la cancelación no había sido por nuestra culpa.
Y ahora nos quiere devolver el dinero de la ida PERO NO EL DE LA VUELTA, por algún misterioso motivo que ni ellos saben explicar.
En el número de teléfono de easyjet España te atiende siempre y sólo el mismo operador que no tiene ni idea de cómo ayudarte a resolver el problema, NI siquiera FACILITARTE UN CORREO ELECTRÓNICO para poder escribirles a los responsables/gestores de la empresa en cuestión y poderles explicar lo que nos ha ocurrido.
NADA, NO HAY MANERA : (
Así que ¡cuidado con estos sinverguenzas!

Just shocking customer service after EJ lost a valuable bag. No one interested or bothered. Worse than useless. No apology. Pathetic

As the CEO of a corporate your customer care policy leaves a lot to be desired

I am 60 year old with server arthritis of the knee joint, I can walk but have issue with stairs, I requested help to get on the aircraft I was completely refused by the ground staff because I never booked a wheel chair.

I can walk but stairs are an issue I struggled up and down while the staff watched

The flight to tenerife was slightly delayed I paid speedy boarding it was then a rush between none speed and speedy honestly it makes no difference it was a frenzy.

A Little more compassion and customer understand goes a long way

I’m sorry I have to do this - I usually praise people who have been exceptional, but I feel I have to complain about a member of your cabin crew who left me totally humiliated and upset on flight EZY1910. Gran Canaria to Manchester 20.25 Friday 23rd September.
Having boarded, before I had sat down in Row 1 I was told by Jason, cabin manager, that I needed to put bags etc in overhead locker which I was happy to do. I took my cardigan (to cover lap for warmth) and small pillow (for back relief on take off) and gave the bag to my husband. 5 minutes later he stopped the que boarding to accuse me of also having a plastic bag supposedly filled with things in. I assured him I didn’t, but he kept saying he’d seen one. I explained I only had my cushion and cardigan. I was absolutely humiliated as around this area people were seated and the people waiting to board were looking at me. Then a few minutes later (still when people were boarding) I was told I had to put my cardigan (which was on my lap) and small cushion in the overhead lockers for security. When I queried this he told me ‘ “there are plenty of seats at the back of the plane if I wanted to keep stuff by me.”

First of all, I should have been spoken to quietly when everyone had boarded, and secondly when has a cardigan and small cushion been classed as loose objects. Worse was being accused of something I hadn’t got (the plastic bag) which made me feel I was trying to hide something WHEN I WASNT.
I have never ever had such a humiliating and upsetting experience on a plane, so much so I don’t want to fly with EasyJet again,

Sent from my iPad

Cancelled Flight for 6days
France had an air traffic strike last Friday and yes of course flight was cancelled at 10 pm Spanish time even tho they went on strike at 6 am. I get they couldn't help this but delay for 6 DAYS and they rejected compensation, the strike was 24h, not 6 days. Emailed the CEO as this is not ok.

My Suitcase at Manchester Airport was labelled and sent on its way to Marrekesh with my name and also Postcode was imprinted on outside of suitcase , it did not arrive at Marrekesh airport after 2hrs of waiting ..they said it was still at Manchester Airport, probably arrive on the Monday ,halfway through my holiday.. no it never arrived.. no one took responsibility to look into it, customer services passed the buck to Marrekesh, Marrekesh customer services passed it back to Manchester, a claim was put to easy jet , my holiday ruined , having no clothes /sandals / washing items /towels etc.. it also contained my sons 50th birthday present and I was devastated…Merrekesh does not have European ladies clothes so l had to loan clothes of my family ..Easy jet have been Emailed 4 times with no answer , we have full proof it was labelled and put on conveyor belt , but they are not answering us ..
It is now 7 weeks on and nothing
Terrible customer care .. won’t be using them again .. there must have been cameras in both airports.. shocking ..should not be called EasyJet should be Easy For thieves..

Sono 3 settimane che mando e rimando certificato PCR di positività per poter avere il volo rimborsato con credito di volo, rispondono sempre che non è un formato accettabile. LADRI!!

I would give no stars! was diverted from Luton to Bristol on a return flight from Rhodes after being left on the plane in the hold que for one hour on the 30/07/22. Captain announces his sincere apologies and confirms we will be greeted by EasyJet representative at the arrival terminal at Bristol and transport will be ready to shuttle us back to Luton. We finally arrive at 4am very stressed and with very tied children to find we are stranded and after tracking down EasyJet’s supervisor at the airport she stated we need to make our own way back to Luton as only a few taxis where sorted out!! She was not interested in our awful situation at all! there was about a hundred people left stranded with small children tied and weiry. I finally paid for a taxi which cost £250!. Disgusting treatment form Easyjet to their passenger’s leaving them dumped at an airport hundred of miles from home. Certainly will not use them again. Watch out as they really don’t care about their customers.

We were to travel to Amsterdam from Belfast on 20/06/22 for a 3 night stay. The flight was cancelled after a delay but there was a lack of information and updates. We eventually got confirmation of the cancellation by email while at the airport. The reason was an alleged bird strike. We applied for a refund and compensation but are still waiting on them. The compensation claim decision date has passed but still no update. Contacted them and spoke to two representatives but of no help. Emailed them but got a standard useless response stating my holiday was cancelled. I am already well aware of that!!.

My family wasn’t allowed boarding due to a stopover in UK as we didn’t fill in the passenger locater form - even if it wasn’t required by the UK government.
A clear mistake from their side, but they refuse admitting it.
Very poor policy and poor customer service!
Don’t travel with this dishonest company!!

Horrendous, words cannot describe how terrible theservice or lack of it was. Told lie after lie by staff at the aiprort and as for the unhelp line never have I met such a bunch of corrupt liars. They should lose their licence.

Flew from Bristol Airport no problem with my hand luggage when coming back from gran canaria they told us the hand luggage was to big and so charged us 58 euros for the 2 bags which funny enough were ok to go as hand luggage I think this is a scam a way of taking money from you and you have no way of sorting this at the airport will not use again a joke I wonder how many people this is done to cos wat a moneymaker

Arrived at Gatwick, Waited in the line for 2 hours, Its all Automated baggage handling Why most of the time the automatic handling machines broke down, passengers having to join another line. 50% at one end not being used at all. No staff. They keep going on about staff shortage, but its automated. Flight cancelled on the way home, The Easy Jet app was not responsive. Would not recognise passwords, Had to try to reset the password several times. Got in the app after 2 hours trying. Changed the flight to the next day. Put in the EC261 flight cancellation and expenses form .after 6 weeks the expenses have been agreed but not yet paid. But nothing about the 800 Euros compensation we are owed by EU law . Cant contact anyone, no one answers emails, just we will get back in the the next 28 days.AVOID THIS COMPANY AT ALL COSTS. IF YOU ARE HAVING TROUBLE WITH REFUNDS , DO A CHARGE BACK ON YOUR CREDIT OR DEBIT CARD.

DO NOT TOUCH THIS SHAM OF A COMPANY IF YOU WANT TO STAY SANE. THEY CANCEL FLIGHTS AT THE LAST MINUTE, PROMISE YOU (VERBALLY) THAT THEY WILL PAY FOR ACCOMMODATION, TRAVEL EXPENSES, FOOD AND DRINK.
YOU SUBMIT AN ACCURATE CLAIM AND THEY TOTALLY IGNORE IT AND EXPECT YOU TO ACCEPT A FRACTION OF THE EXPENSES YOU HAVE INCURRED. I AM TAKING THEM TO COURT!!!

I was booking on the website for a two night break to Venice which I always book an early flight out and a late flight home this ensures we have as much time as possible. I noticed about an hour later they changed the flight out to a landing in the evening 😤 so I called straight away they said I would have to cancel it and rebook. Ok so I did. I got part of my money paid back to my card but now I’m waiting for the deposit credit to be put onto my account so I can pay the remaining balance on the rebooked holiday. It’s been over two weeks now and I have to pay this balance this week!! Think it’s a con i have spoken with them many times and they are rude and unhelpful!! So I will have to pay the balance and I will have £120 credit note which to be fair after this experience I would begrudge booking through them again!!!

es werden hemmungslos und kurzfristig Flüge abgesagt.

Nie wieder!

The transit never showed up, customer support is non-existent
I try to go to Iran from the UK with this scam company the transit was in turkey the passing port didn't let me go for no reason, I lost a lot of money for my fly and my holiday, do not use this scam company

No ice for drinks on outbound and inbound flight I took from Luton to Barcelona. And the inbound night flight was far from relaxing. In seats 1A and 1B we were blinded by a bright white LED light in the area where the flight attendants were faffing around. And they kept it on the whole time. Thoughtless.