Traveller Easyjet Arvostelua 

This airline needs a zero star or NEGATIVE rating!
What an unbelievable waste of space Hard Jet are!

I created an account with them a few months back but till now had never actually booked a flight because of time restraints.

Only now, when I noticed they fly direct to a destination from a nearby airport did I bother....Easy, yes? Easy, no! Nothing but trouble just trying to book all this week!

Basic problem: despite in the past being able to sign in to 'My Account', now it's pot luck whether I get in or not.

I tried many times over the past week via the website and the app.

All that happens is a window pops up with a different Error Code with a long string of letters but zero explanation of what the code means or what to do, other than...RED FLAG WARNING!...CONTACT THEM!!

Making a note of the codes proved pointless, since they were DIFFERENT every time

So, I started thinking maybe it was my equipment at 'fault'.

Consequently, I tried signing in with two other separate Windows computers and also a Chromebook. Same result.

Let's not forget the indomitable smartphone app....again same uncertainty! Let me in, don't let me in....

Even when Hard Jet deigns to grant me access and I manage to select dates and destination....more unexplained Error Codes!!!...Unbelievable!

Today, Friday 2 May, was the last straw with this appalling airline.

With incredible rigmarole, I finally was able to message chat to a real person.

Totally and utterly useless is the best description of that endeavour!

I'd already tried changing computer, browser, clearing cache, even flushing DNS!
But did he even suggest that?...Of course not...just gave me no reason whatsoever for the problem. I'm now certain I can't be the only one who's experienced this!

None of this 'conversation' was helped by him clearly not having English as a first language. Not the lad's fault, of course, but it doesn't help if he's being told in the simplest possible language exactly what the problem is and yet still doesn't appear to 'get it'!

Then, without reason or suggestion, he sent me a link which basically asked for ALL the info I'd already given Hard Jet to setup the Account in the first place.

This link asked for ID photo, passport info and a lot more. All info they already had from original setup.

When I queried the need for such duplication (aside from the fact who has that info handy anyway!) I got the strong feeling this was a fob-off and the link was just to kick the can down the road and away from him.

He didn't seem to compute that in order to just get to him, I had to be able to sign in...which of course I'd amazingly been able to do this time!

So question: why was this possible if not because of a fault at THEIR end that they were incapable of admitting this or indeed offering solution? I suspect that would've revealed just how inadequate their systems are!

Besides, giving all that duplicated info to a complete stranger (sorry, 'customer advisor' with only a first name for HIS identification!!) was a recipe for even more things to go wrong as far as I was concerned.

So, I simply gave up in total frustration, regretting ever having decided to even think of flying with Hard Jet, given all the preposterous annoyance of the past few days.

All I wanted to do was book a flight, give them my money. Simple, right?

Silly me, at one point, I started giving Hard Jet the benefit of the doubt, thinking maybe the recent electricity blackout in Spain/Portugal somehow was affecting flights and their website, but there was no news anywhere on Hard Jet's website to that effect. Big surprise....

So there you have it...Hard Jet have a first-time customer who wants to give them business but they just don't seem able to understand how to handle that.

It's obvious their website needs major tweaking or maybe their whole business model just needs a serious overhaul.

As a base rule in the 21 Century and particularly as an online company for many years, Hard Jet's website should be tip-top by now. Agreed?

Judging by the vastly negative reports on Hard Jet here on Trust Pilot and elsewhere...maybe I've dodged a bullet anyway.

That said, if anyone from Hard Jet even bothers to check on Trust Pilot complaints, then go ahead, do make my day and contact me with a guaranteed solution and not just insincere apology etc. Go ahead, punk!

Significantly, don't dare forget how much any customer can influence positively or negatively any perception of their business. And not just via the web! In short, they don't know just who a person knows...

Last point: anyone know how to close down a Hard Jet account or is that a guarantee of yet more aggravation?!

Hope this gives others some room for thought on using this abysmal airline or just a final encouragement to ditch it completely! Maybe only then will they wake up to their serious shortcomings!

Sinvergüenzas...vine el martes con easyjet y mi maleta de mano a ginebra desde Valencia y volví a Valencia el viernes con la misma maleta y me hicieron pagar 80e por la misma maleta con la que vine!!!???? Voy a reclamar porque es un robo total

This company is a disgrace, we travelled from Glasgow Airport for our Holiday this month. We weren’t told about cabin baggage restrictions. A very abrupt and rude gate attendant told us we had to pay £48 each for our 2 bags, She thence smirked as she informed us that we would be paying the same amount coming home! £196 on top of our Holiday price. Then when we boarded the plane and spent £200 on their duty free they added £3.60 for a bag to put our purchases into. A bag I might add burst at the airport while we waited on our Cases.Also we paid for seats with legroom at the front of the Aircraft, however there was a panel added that cut off our leg room..On the way back from the Airport our flight was delayed. Still no apologies. I didn’t want to even give them to 1 star as this airline is a joke! We will not be using this Airline again !!

I resent giving 1 star, we have been abandoned by easyJet in Portugal. They won’t give us another flight, won’t book a hotel and said we can pay and claim back. Utter disgrace. Reading from their policy sheet and refusing to give yes or no answers. I am stuck in Portugal

All EasyJet flights are poor it’s honestly the worst airline at the moment. In Milan, they’ve taken over the entire terminal, and every time you fly, there are six people checking your bag just to find a reason to charge you extra 48€, i personallystopto flyworh this company and I know many many people too!!

Flight over an hour late, got grilled on eta requirements for the uk despite giving them the proof of our applications. Made to pay for a larger cabin bag despite us having 3 tickets and only three bags. Also made to pay for a heavier hold bag despite paying for heavier weight.

Never get sat together despite booking as a family unless you pay almost 100gbp.

Boarding is awful, so unorganized and move people into small corners of the airport unnecessarily when they aren't even ready to board.

The behavior of an employee ruins the image of a company!! On 02/01/24 at 12.50 flight No. EZY8419 Gate 565 London Gatwick Airport, we were forced to pay 48 pounds due to the decision of a boarding employee named ZOE. The lady saw that a backpack was at the size limit and had it measured, the baggage was at the limit but fit in the designated space.
Mrs ZOE decided to charge us 48 pounds, yes you understood correctly 48 pounds, for a plastic bag with a 10x8cm puppet inside. Since this puppet was extra, we advised the employee that we could put the aforementioned puppet in my backpack which still had enough capacity or keep it in my jacket pocket.
the colleagues agreed to the solution (which falls within company rules) she decided to make us pay the sum of 48 pounds, threatening that otherwise we would not be able to get on the flight.
Be careful who you hire because it can put your company in a bad light, thanks to your attitude we will avoid using and we strongly advise against EasyJet given the work of its employees at Gatwick.

There is no customer service at all! All priority is given to people who pay extra fees for trolley bags. They stopped people with just one carry-on bag and processed those who paid extra for an additional trolley bag, even if they arrived 40 minutes later than us. This is complete nonsense! 💩😡😡
Very late,slowly, I don’t recommend it

I've flown EasyJet a few times and have booked a few holiday through EasyJet holidays. On the whole the experience has been good however I've made a booking and have nothing but problems since booking. Firstly, I keep receiving emails to tell me I have a 'disrupted booking' but no information is given and I can't speak any changes anywhere. Everytime I log into the app it kicks me out. I was unable to pay for the holiday via the app/website and had to call - what is the point of the app/website? I recently noticed that the name on the booking was spelt wrong so called again (as website wouldn't allow me to change it. I was told that it was changed and I'd receive an email to confirm the change. No email came and I have just gone to check in and the name hasn't been changed. Unfortunately, the amount of problems I've had before I've even left the country have put me off ever booking with them again and certainly do not fill me with confidence whilst I'm away.

Such a shame as my experience had always been good but it's clearly gone down hill. Of course it won't make a difference but you've lost a loyal customer.

Delayed on the way out and delayed on the way home. Their baggage policy is a joke, with only a handbag for free. You’d think a 10kg small suitcase would be included, but they seem to think you can survive a holiday with a handbag 🤣 extremely high changes for baggage, I’d take Ryan air over these guys, and that’s saying something. Never again 🤣

I made a huge mistake when buying my flights getting the wrong dates and I had the pleasure to chat with Ashraf and he was extremely helpful, he was so efficient and understanding and helped me with my mistake the kindest way possible, thank you.

My suitcase arrived 2 weeks after I did.
Our plane left 3 hours late. Was diverted to Luton because of snow in Manchester no issue with that. But the lack of information about the trip from Luton to Manchester was astonishing. The ground crew were completely unprepared abandoned disorganised. Chaotic isn't unfair.
We eventually got to Manchester over 12 hours late. No formal apology or compensation for lost suitcase or the delays. Not even offered a refreshment voucher.

2 days b4 easy jet flight
No hand luggage only what you can try and push under the seat in front and no leg room
2 days before. Now told have to wait about 30 minutes to go. About 30 minutes away
Not a good start did not check who going with

Mein Flug hätte am Flughafen BER landen sollen. Stattdessen wurde er kurz vor der Landung spontan nach Hannover umgeleitet. Ich war dann mitten in der Nacht gestrandet und hatte einen Heimweg von 6 Stunden via ICE. Auf Anfrage an den Easyjet Kundensupport auf Rückerstattung des Zugtickets wurde mir nur geantwortet "Sie sind doch geflogen. Wir haben unseren Teil erfüllt".

Wirklich noch nie in meinem ganzen Leben so ein widerliches Verhalten von einer Firma erlebt

Had the rudest ground staff agent at London Gatwick calked Aida who charged for cabin baggage without measuring them. She would not even allow me to find my booking so i could show her. She was rude and had no customer service experience and threatened to take us off the flight because i asked her to stop talking so i vould concentrate on looking for my booking.Our baggage was measured at home snd in line with the policy yet Easy Jet clearly need to make money each and every possible way they can. They won't refund £96 that they wrongly charged us and cannot provide proof of measuring our bags either. Will not recommend them and definitely shall not be flying with them again. We travelled back with the same baggage but it was OK then so the policy does not make sense. We were definitely wrongly charged!

better to go on foot that flying with them again

Worst experience I’ve ever had!!!

Stay away. Rude customer service. Terrible flight experience. Always trying to get money out of you. Charging for certain things without my consent. Just an overall nightmare

Bad attitude, avoid

We’ve flown EasyJet about 7 times in the last 6 months, and everything has been smooth - ish.

One flight it was cancelled during boarding - that was hectic, not going to lie. However EJ gave us compensation for our new flight and accomodation. We didn’t receive a refund for the original flight & missed accom - we claimed this through our travel insurance.

One flight, one luggage was broken, EJ paid for the fee of a new wheel.

Both of these required following up as most do!

But all in all, our flights ran on time, staff were friendly, and the addition of the great new Airbus planes, made it worth it. We included our bags in all flights so no issues there. All the flights were great value for money over other airlines. We would choose to fly with them for the future!

La compagnia peggiore di sempre . Voli constantemente in ritardo di ore o cancellati . Una policy sui bagagli da barzelletta .
Donne fate attenzione le vostre borse a tracolla dove tenete telefono, passaporto etc dovranno essere messe nella vostra borsa a mano inclusa ,se non dovesse entrarci vi faranno pagare 58€ di bagaglio a mano grande !