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Trampolines.co.uk Arvostelua 992

TrustScore 4.5/5 tähteä

4,4

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Pros: Fairly easy to set up, good build quality for the frame and feels very sturdy. Good value when you compare to a Jump Flex. Cons: slow delivery ( though it was a preorder), the zip bust on the... Näytä lisää

Saanut 4/5 tähteä

Everything fine, the only issue was that all boxes were broken on delivery, luckily no parts were missing. Good quality, now erected and grandchildren enjoying it.

Yritys on vastannut

Saanut 5/5 tähteä

Very quick to arrive which is amazing. The trampoline is a great size and nice and sturdy which is what you want when your children are catapulting themselves around. We bought the 7x10 rectangular pr... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Simple online ordering, trampoline delivery as expected. Trampoline is just brilliant for my 20 year old who completes and build was pretty straightforward. I had the need to phone and check delivery... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kauppa
  2. Lastentarvikekauppa
  3. Lasten lelukauppa
  4. Ulkoiluvälineliike
  5. Lelukauppa

Tietoja yrityksestä Trampolines.co.uk

Yrityksen kirjoittama

Welcome to Trampolines.co.uk - the home of trampolines in the UK since 2004.

Whether you're looking for round trampolines, square trampolines, oval trampolies, or rectangle trampolines we've got something for you.

No matter what size your garden is we've got something to fit - from small 8ft trampolines all the way to our jumbo XL trampolines.

We stock the UK's best trampoline brands too randing from JumpPro, Salta, Springfree, Berg, Akrobat, and more.

There’s very little we don’t know about trampolines, accessories, spares and the best trampoline brands. We even know about bounceability! Contact us to choose the best trampoline for you and your family to enjoy for years to come. We value safety, durability, and of course cost-effectiveness.

The Home of Trampolines since 2004

Yrityksen kirjoittama

The UK's Favourite Trampoline Experts Since 2004
We work closely with all our carefully selected trampoline brands to ensure we offer you the best possible selection at the best possible prices. When selecting a brand, we consider everything from the quality of the bounce to the warranties offered and all that’s in between, so you can be sure that we only offer trampolines of the highest quality and safety standards to guarantee you will have years of fun from your new trampoline.
Supporting children
As well as providing you with the best trampolines, we also advocate the health benefits connected with trampolining and other healthy pursuits – especially in children. As such, we donate a percentage of our profit to children’s charities in the UK such as Rainbow Trust. Rainbow Trust Children’s Charity is a national charity that supports families who have a child with a life threatening or terminal illness. Their nine teams of Family Support Workers help families cope by providing emotional and practical support whenever and wherever it’s needed. This is the only service available for families that offers the 24-hour help that is vital to maintain normality in a time of crisis.

Free Delivery on ALL orders

Same-day or next-day dispatch on all products.

Same-day or next-day dispatch on all products.
All stock information is real-time. If a product is out of stock, please refer to the back in stock date. The cut off time for same day despatch varies depending on the product. Any orders received after that time on weekdays or orders placed on Saturdays, Sundays or public holidays will be processed the next working day. The number of delivery days quoted are indicative and working days i.e. Monday to Friday. If weekend delivery is available it will be offered to you at checkout for an additional charge depending on the product ordered and your postcode.

Yhteystiedot

Promotion box for Trampolines.co.uk

Round Trampolines

Round trampolines are designed to provide a natural, consistent bounce

4,4

Erinomainen

TrustScore 4.5/5 tähteä

992 arvostelua

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Saanut 3/5 tähteä

Overall service including use of third party partners

The parts of the service offered directly by trampolines.co.uk was great however. We feel that the external partners that you use for delivery and assembly offer a sub par service. This included both boxes that the trampoline was delivered in being damaged in transit to the point that I needed to open them up and do a parts check in case any had fallen out and then the third party assembly company not coming on the day they were supposed to and them not communicating suitably with us that that was going to be the case. After giving us a new date it then changed short notice to the day before due to a cancellation. Once they came and assembled it we were happy with their service on the actual day, it was just the hassle we had arranging the installation and their ineffective communication on the original installation date that we were disappointed with.

20. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Hi Kerry,

Thank you for taking the time to share your feedback. We're really pleased to hear that you were happy with the service provided directly by our team - it means a lot to us.

We’re genuinely sorry, however, to learn about the issues you experienced with delivery and installation. While we do work with trusted third-party partners to help us fulfil these parts of the service, we fully appreciate that your experience fell short of expectations and caused unnecessary hassle - particularly with the communication around your installation date.

Please be assured we’ve passed your comments on to the relevant teams so that we can address the concerns raised and improve the experience for future customers. We’re glad that once the installation took place you were happy with the result, but we completely understand your frustration with the process leading up to that point.

Thanks again for your honesty - your feedback helps us improve.

Kind regards,
Customer Services

Saanut 5/5 tähteä

Great experience

Great communication, swift delivery and reasonably priced.

Thank you

13. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you so much for your lovely feedback! We’re really pleased you were happy with the service and pricing.

Kind regards
Customer Services

Saanut 3/5 tähteä

We liked the prompt delivery and ease…

We liked the prompt delivery and ease of ordering, We were missing some parts though which rather killed the children’s excitement. The parts had to be ordered from the Netherlands so we’re still waiting for them to arrive so they can use it.

5. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for your review - we're really pleased to hear you were happy with the ordering process and delivery.

We’re genuinely sorry about the missing parts and completely understand how frustrating this has been, especially for the children. As soon as we were made aware of the issue, we placed an urgent order with the manufacturer. The parts are coming from the Netherlands and usually take around 3–5 working days to arrive.

Thank you so much for your patience while we got this resolved - we hope the children are now enjoying their new trampoline.

Kind regards
Customer Services

Saanut 5/5 tähteä

Customer service excellent

Customer service excellent, super quick delivery, easy to build nice and sturdy trampoline / product, would highly recommend

10. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for your review, we really value your feedback.

Kind regards
Customer Services

Saanut 5/5 tähteä

Excellent trampoline

Excellent trampoline. So sturdy and the children love it.

11. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to review your recent purchase, we're pleased to hear that your children love their new trampoline.

Kind regards
Customer Services

Saanut 5/5 tähteä

Would highly recommend

Would highly recommend. I was looking for a particular trampoline which they didn’t normally stock although they had others in same range. Jane in Customer Services was fantastic and was able to do special order from their supplier. Kept me regularly updated also on my order. Couldn’t be happier with every aspect of their service.

7. huhtikuuta 2025
Oma-aloitteinen arvostelu
Trampolines.co.uk-logo

Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to review your recent purchase with us, we're so pleased we were able to source the specific trampoline you wanted and we hope that your family enjoy many years of bouncing fun!

Kind regards
Customer Services

Saanut 1/5 tähteä

We had difficulty building the…

We had difficulty building the trampoline, contacted Trampolines.co.uk who refused to help on the basis we had started putting it together. Fortunately the manufacture (Spring Free) stepped in and had someone round the next day who finished the job in 30 minutes. 2nd complaint is we purchased a suggested optional extra which turned out was not compatible and not an original part, totally misleading. So unhelpful after purchase and mis-sold item.

2. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Hi Tom,

Thank you for taking the time to leave your feedback, and we're sorry to hear you were unhappy with your experience.

We completely understand how frustrating it can be when assembly doesn’t go to plan. For safety reasons, we’re unable to offer assembly services on part-assembled trampolines. This is because our team wouldn’t be able to guarantee the integrity of the build if the initial stages have already been completed, and we need to prioritise the safety of both our customers and installers.

In regard to the accessory, this was supplied as an optional extra available with all trampolines we sell, and wasn’t listed as a Springfree-branded product. We’re sorry if this wasn’t clear at the time of purchase.

If you believe the item isn’t compatible, please do get in touch with our customer service team directly and we’ll be happy to review this for you and discuss a suitable resolution.

We appreciate your feedback and will take this on board to see where we can improve clarity for future customers.

Kind regards,
Customer Services

Saanut 5/5 tähteä

Good quality

Great customer service, good quality trampolines and pretty easy to assemble with two people.

27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Trampolines.co.uk-logo

Vastaus yritykseltä Trampolines.co.uk

Thank you for the great feedback! We’re so pleased you’re happy with the trampoline and the service you received.

Glad to hear assembly went smoothly too. We hope that your family enjoy their new trampoline.

Kind regards
Customer Services

Saanut 5/5 tähteä

Excellent product and service

Excellent product and service

2. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for your kind words! We're so pleased to hear that you are happy with your purchase and that we were able to be of assistance.

Kind regards
Customer Services

Saanut 5/5 tähteä

Great customer service

Prompt delivery and the trampoline seems good quality. I was really impressed by the customer service - we had a couple of issues putting it together (a faulty screw and D-ring), but it was very easy to get through to customer services and they sent replacement parts straight away.

2. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to review your recent purchase, we're really happy to hear that you were happy with the trampoline and that we were able to help with the issue you experienced.

Kind regards
Customer Services

Saanut 5/5 tähteä

Service was first class

Price was great
Service was excellent
Aftercare service was impressive too
Massive thank you for a quality product

2. kesäkuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to leave us a review, we really appreciate your feedback.

Kind regards
Customer Services

Saanut 5/5 tähteä

not built the trampoline yet

not built the trampoline yet, assume its decent..
But the customer service and advice prior to delivery was very good.

22. toukokuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to leave us a review. We're pleased we were able to help and we do hope that your family enjoys the new trampoline when you have had time to construct it.

Kind regards
Customer Services

Saanut 5/5 tähteä

Great customer service

Great customer service! I was sent the wrong trampoline by mistake, I phoned up and the problem was dealt with in 10 minutes. The correct one was sent out the next working day.

22. toukokuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Hi Jill,

Thank you for taking the time to leave a review for your recent purchase. I'm very sorry to hear that you initially received the wrong trampoline but I am pleased we were able to resolve this for you quickly.

Kind regards
Liz
Customer Services Manager

Saanut 5/5 tähteä

Trampoline arrived on time

Trampoline arrived on time. Perfect size and shape for my requirements. Unfortunately I am missing one black stretchy cord that attaches safety net to base.

19. toukokuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to leave us a review, we're pleased to hear that the trampoline is perfect for you.

With regards to the missing cord, I can see that one of the team emailed you on 4th June regarding this, if you would like us to send this part out for you, please pop us a reply when you can and we will get this sorted.

Kind regards
Customer Services

Saanut 1/5 tähteä

I purchased a trampoline just over 2…

I purchased a trampoline just over 2 years ago (26 months, warranty is 24 months). I also got the company to install it. When I called them to tell them the mat is starting to break I was told I had installed it incorrectly. That’s when I informed them that you stalled it. Then I was told that maybe it was excessive ware, I have two children one 12 and one 9. They go on it maybe once a week. So I had to buy another jump mat costing £90. I personally would not but or recommend anyone buying a ProJump trampoline.

9. toukokuuta 2025
Oma-aloitteinen arvostelu
Trampolines.co.uk-logo

Vastaus yritykseltä Trampolines.co.uk

Hi Sean,

Thanks for your review, I’m really sorry to hear you’ve been disappointed, and I completely understand how frustrating it must be when something goes wrong with a product your kids enjoy.

I’ve now looked into this and I believe I’ve identified your case. The trampoline was purchased in June 2022 and the issue was reported in May 2025, that’s nearly three years later, which is well outside the 24-month warranty period. That said, a two-year warranty on a trampoline bed is quite generous in this industry, and speaks to the quality I aim for with the JumpPRO range.

I’ll reach out to you directly to see if there’s anything more I can do to help.

All the best,
Steve
Managing Director, MadFun Ltd

Saanut 5/5 tähteä

Great trampoline

Great trampoline, love the oval shape. The kids and several others in our close have been bouncing on it for hours. It's sturdy and my husband assembled it quickly with no issues. Highly recommend!

15. toukokuuta 2025
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Vastaus yritykseltä Trampolines.co.uk

Thank you for taking the time to leave us a review, we're so pleased to hear that your kids are enjoying their new trampoline.

Kind regards
Customer Services

Saanut 5/5 tähteä

Great service

Quick delivery, brilliant product and my kids loved it!

14. toukokuuta 2025
Trampolines.co.uk-logo

Vastaus yritykseltä Trampolines.co.uk

Thank you for leaving us a review, we really appreciate your comments and we're so pleased to hear that your kids are loving their new trampoline.

Kind regards
Customer Services

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