TRAINFITNESS Arvostelua 

674
•
TrustScore 5/5 tähteä

4,8

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I just completed my life coaching qualification. I want to say it was a great course to follow with great information. I have learned so much about how to help clients beyond just physical exercise. l... Näytä lisää

Saanut 5/5 tähteä

I can’t recommend Train Fitness highly enough! The Learner Success Team is always responsive and helpful, and the online learning platform is easy to navigate, with really useful content that’s clear... Näytä lisää

Saanut 5/5 tähteä

I had Level 2 course Fitness Instructor. The helpdesk reaction is very quick and helpful and easy to understand. For 3 days in-person clinic, the instructor Ben has been so helpful and his teachin... Näytä lisää

Saanut 5/5 tähteä

Completed my level 2 and level 3 PT qualification doing distance learning. All the assessments can seem slightly overwhelming initially but after leaning into the support of the coaches who are only a... Näytä lisää

Yrityksen tiedot

  1. Kunto- ja ravitsemuspalvelu
  2. ja myös
  3. Ammattikoulu

Yrityksen kirjoittama

We provide a wide variety of fitness courses from personal training qualifications and fitness instructor courses to group exercises course and additional CPD courses for fitness professionals.


Yhteystiedot

4,8

Erinomainen

TrustScore 5/5 tähteä

674 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,8

Kaikki arvostelut

(674)

130 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Live Virtual Pilates Weekends

Did my 2 weekends for Pilates but attended it via Zoom as travelling into London was too expensive as I was based in the Isle of Mann. Felt like I was actually there with them, very interactive, not a moment of sitting idle, learnt a lot of progression and clarified how to fill my portfolios. Worth every penny, would recommend.

9. marraskuuta 2024
Saanut 5/5 tähteä

Great support from the tutors

Great support from the tutors. Took up distance learning because I work two jobs, but the fact that the tutors were always on hand when I had a problem. The zoom e-classes were super beneficial. Just passed my Level 3 practical assessment and excited for the journey ahead.

16. marraskuuta 2024
Saanut 1/5 tähteä

Incredibly shocked by their lack of compassion and understanding

I started this course in July. Sadly my mother was diagnosed with stage 4 cancer the same month. We are now in November and I have not made any progress as my mother has been given weeks to live. Train Fitness will not provide even a partial refund which is unbelievable during a time like this. They extended my end of course date but don’t seem to understand that It is impossible for me to complete the course with the circumstances I am under. Incredibly shocked by their lack of compassion and understanding.

20. marraskuuta 2024
Oma-aloitteinen arvostelu
TRAINFITNESS-logo

Vastaus yritykseltä TRAINFITNESS

As we have expressed to you previously and privately Markeita, we’re very sorry to hear about your mother’s diagnosis. We understand this is a challenging time and extend again our thoughts to you and your family.

As much as we would like, it’s not possible to do everything asked of us. We do our best however, and to support you we provided you with additional course time (until the end of January 2025) when in October you first told us about your circumstances. You later told us, “it would really help” if we extended the course until the end of February. To support you further, we provided that too and you told us, “that’s very much appreciated.”

You purchased the course using a third-party finance company and you recently told us you wanted to stop making payments. Because you have a finance agreement with that company and are making payments to them - not to us - we could only suggest you speak to them directly about your request. You then left your review.

In spite of the challenges you have been dealing with, we’re pleased that you have worked solidly on your course since you enrolled on 7th June. To date you have completed all of the Gym Instructor course material and the theory assessment, and half of the Personal Trainer course material.

We remain committed to helping you as best we can Markieta.



Saanut 5/5 tähteä

Grateful for the Support

I wanted to express my heartfelt gratitude to the team at train fitness for their understanding during this difficult season I have had. I started on a course just over a month ago while I was 3 months pregnant. However I had recently experienced some complications which caused my GP and midwife to advice me to stop all forms of exercise till my delivery.
When I went to Train fitness regarding this, the gentleman on the phone was so helpful and understanding. He only asked that I supply medical evidence so that they could document it in their files. He suggested that I carry on working through my theory and complete my online coursework as my inability to exercise doesn't stop me from reading and that they would allow me to do my practical elements after my delivery date, once I have been signed off by medically.
I couldn't be more thankful to these guys for keeping my dream alive to become a qualified personal trainer.

6. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

PT & Sports Massage

I found the online learning was not always easy to follow or clear. However the video made things much more understandable.

I attended the in-person courses in the end with Ben for Gym Instructor and Personal Trainer. Ben was great and help us through every stage. Brought a lot of the learning together. Rosie was also great and friendly during the assessment

Sports Massage was equally challenging but Paul and Katie werereally good and knowledgeable .

22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Women's Master Personal Trainer Course COMPLETE

Just completed the Women's Health & Exercise Master course. Brilliant content, exactly what I wanted to do to help young mothers and middle aged women. Did the course via distance study as I'm in Scotland and the tutor support made it feel like a face to face course with the amount of e-classes I was able to attend and the other numerous times I spoke to them.

7. lokakuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Despite moving countries from England…

Despite moving countries from England to Ireland, completing my course was so easy given the ability to send video recordings of my work. Had some apprehension on doing them but the tutor from the e-class made everything so easy to understand and that really helped my confidence.
I went to my local gym where I was a new member due to having relocated and even the gym staff were very understanding and gave me complete freedom as long I didn't interrupt anybody else's workouts. They even suggested that I could work for them once I have my qualifications which I am pleased to say that I have now received. Super excited for this journey ahead.

24. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Very well laid out course

Very well laid out course. The app allows me to study during my daily work commutes. The tutor support was always understanding no matter how lame my doubts were.

31. heinäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Resourceful

Want to commend the e-classes for how good the tutors have been. Keep up the great work and thank you for all that you do

7. elokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

£350 to extend my course by a month

Quoted £350 to extend my course by a MONTH after surgery - the course cost £399.

Do not become unwell or have a family bereavement if you are planning to study with this company as they will seek to profit from your misfortune.

1/ I had to have surgery.

2/ I informed Trainfitness that I would (with plenty of notice) not be able to complete within the 6 months and stipulated the reason why.

3/ they informed me that to extend it will be (direct quote) ‘approximately £100-£350/month.’

That is a MONTH.

For a course that cost £399.

4/ This is an entirely online course with no live teaching involved – it is ALL pre-made content.

5/ I contacted Focus Awards (the awarding organisation) and they said that they set no time frame to finish the course – there is merely a minimum amount of guided learning hours.

I am eagerly awaiting the reply to this message and whether they dispute any of the above. Trainfitness will simply fall back on 'please refer to our T&C’s'.

Post reply edit: I invite everyone to read the passive aggressive reply sent by trainfitness below (pay close attention to the last line) and ask yourselves,'is this a training provider I would like to deal with?'.
The dispensation is simply lip service for the sake of this review - I sent trainfitness an email saying I'd had surgery. At no point was this brought up or, come to think of it, did you even ask how I was at any point of the process. Simple questions Trainfitness - what surgery did I have? What was my recovery like? Have I recovered yet? These are the kind of questions you ask when working out 'special circumstances'. You could not care less. You simply stated the T&C's and how much you could make.
It is true I have trained with them before - fortunately I didnt need surgery during any of my previous courses so there were no service charges.

7. elokuuta 2024
Oma-aloitteinen arvostelu
TRAINFITNESS-logo

Vastaus yritykseltä TRAINFITNESS

£66.50 To Extend Your Course By A Month

We support in many ways, including with free extensions, those of our learners who demonstrate genuine medical and or other extenuating circumstances that prevent them from studying.

To cater to the varying interests, needs and budgets of our learners, we offer 45 courses with different study formats and different price points ranging from £100 to £4000. All up, we have over 150 course study options to assist our learners study what they want in the way that best suits them and their budget.

The initial response you received (22nd July) about extending your course term (which was expiring in 10 days’ time on 2nd August) catered to this wide variety of options and referred to a fee in the range of ‘£100-£350’. We wrote to you again later that day and confirmed the price to extend your particular course for one month was ‘£66.50’.

On 6th August you told us we simply provide an ‘entirely online course’ for which the company incurs ‘no cost’. On 7th August we explained to you, in detail, why that is not the case.

For example, your ‘entirely online course’ is made up of online content as well as practical and written portfolio assessments. To make this content available and to ensure these assessments can be marked, we have full-time teams of:

• tutors, assessors and internal quality assurers who teach, assess, quality assure and support our learners by phone, Help Desk, email, eClasses and in person;

• course developers who ideate, develop and maintain our courses;

• IT developers who develop and update our proprietary learning management system, mobile app, administration and CRM systems;

• designers who create and update all course assets including but not limited to imagery, videos, animations, manuals and support materials, as well as our website;

• administration, enrolments and accounts.

Rent, service charges, rates, professional fees, electricity, water, phone, data and hosting are just a few of the other costs we incur. It is only through the provision and funding of all of the above that the delivery of a course – even an ‘entirely online course’ - is made possible.

We trust this makes clear why the £66.50 you were quoted does not represent any kind of profit.

We’re pleased to have seen you achieve three qualifications with us since 2014 and, because you told us on 7th August that you are not going to finish your fourth qualification with us, we wish you well with any future studies that you embark upon elsewhere..

Saanut 5/5 tähteä

Distance learning at its best

Thoroughly enjoyed my learning journey. The tutors have always been on hand whenever I had a doubt. The resources, especially the Live e-classes were great. Would highly recommend the Master Diploma.

12. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent Teaching and positive overall experience! Continuing my professional development with TRAINFITNESS

I was highly satisfied with my experience taking two courses at TRAINFITNESS - completing both my Level 2 Gym Instructor and Level 3 Personal Trainer diploma this year (2024). I will be returning later this year to take an 'Olympic Weightlifting' Course. Thanks to Ben and other teachers there, I left the courses feeling confident and well-equipped to step into my role as a coach and personal trainer.
In both instances the level of teaching was superb - Ben - my teacher on both courses was highly knowledgeable and engaging, and was a pleasure to learn from, always keeping the energy up and bringing some humour into our classes! I felt supported from start to finish. Katy one of our exam assessors also provided lots of in depth knowledge from a wealth of experience. We usually had the entire gym space to ourselves (just our class) for tutorials and assessments - which made me feel like our learning was a priority.

17. kesäkuuta 2024
Saanut 5/5 tähteä

Excellent teachers

Excellent teachers, helpful customer service, very informative and well presented courses. Very happy with my choice.

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent course

Excellent course, very informative material and in live clinics were fantastic. Ben has been an amazing instructor, very knowledgeable, helpful and a great personality.I will definitely sign up for more courses with trainfitness in the future.

3. kesäkuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great course

Great course! The experience as a whole was very good too. I had Ben as my teacher, he was fantastic, very funny and coached all the technical details I was seeking. Kate for the few lessons I had was great too and explained everything well.

6. toukokuuta 2024
Oma-aloitteinen arvostelu

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