I spoke to Joyti who was very attentive, understood my issues around the internet technology, QR code etc and provided a much easier solution so that I could send in required documents. She was very k... Näytä lisää
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The advisor went above and beyond to help me with my request as I was having problems with downloading and sending my forms on the app. Even when I made a silly mistake I received a call as promised... Näytä lisää
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I received my pack this morning and did not understand what to do. I called and spoke to Raj and he talked me through sll documents and what need to sign . He was patient witj me until all paperwork w... Näytä lisää
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Very polite ..helpful..and knowledgeable..very easy call and spoke to a very helpful man who dealt with my request very efficiently..would recommend ..easy to get through to ..nice to actually speak t... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at September 2025) and 490,000 members. TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.
Yhteystiedot
Aire Park, 5th Floor, 3 South Brook St, LS10 1FT, Leeds, Yhdistynyt kuningaskunta
- 0113 234 5500
- enquiries@tpt.co.uk
- tpt.co.uk
4,6
Erinomainen
2 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
It was a pleasant experience
It was a pleasant experience, I like the identity validation and the smooth way my questions were answered. The customer service agent was very thorough and guided me very very to have my online account setup.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Julius, and thank you for sharing your experience. We're pleased that customer service were able to help.
What a star Joyti was today
What a star Joyti was today. She helped me fill out my form page by page and answered my questions in a very helpful manner. She put my mind at rest with a few things I was unsure about. Thank you.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good afternoon, Maggie, and thank you for sharing your experience. We're pleased that Jyoti was able to help.
Clear helpful advice
Clear helpful advice - sending further information to allow me time to decide next step
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
We're pleased to hear that you received helpful customer service, Lorna.
Great service from Paula
Paula took time to listen to my request. She kept me informed of everything she was doing as she investigated my issues. She was able to give clarity. She had a warm and cheerful tone throughout and I felt valued, heard and respected
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Hi Caron - we're pleased Paula was able to help with your query. Thank you for sharing your experience with us.
I spoke to Jody today she was very…
I spoke to Jody today she was very helpful and pleasant to talk to thank you.
18. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Hi Tina - we're pleased Jody was able to help with your query. Thank you for sharing your experience with us.
The customer service was intact very…
The customer service was intact very helpful and i got what i wanted to done in quick time.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
We're pleased to hear that you received helpful customer service, Denise.
Paula was extremely helpful
Paula was extremely helpful, professional and engaging and was determined to find a solution to my query which she did.
Would recommend without hesitation and Paula is a great advertisement for the company
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Hi Cathy - we're pleased Paula was able to help with your query. Thank you for sharing your experience with us.
Friendly and helpful service
Friendly and helpful service, enquiries were handled professionally and provided quick solutions.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Hi Tiffany - thank you for sharing your experience with us.
Good service
Saif was really helpful and answered my query without delay. Many thanks
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good afternoon, Sandra, and thank you for the review. We're pleased that Saif was helpful.
Andrew was very calm and Proffessional
Andrew was very calm, polite, Proffessional and grately helpful towards my enquiry.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good afternoon, and thank you for the review. We're pleased that Andrew was helpful.
My experience today was fantastic
My experience today was fantastic. Jyoti was very patient,kind and answered all my questions with professionalism.Thank you.Much appreciated.
Maria I.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good afternoon, Maria, and thank you for the review. We're pleased that Jyoti was patient and helpful.
Fully informed in less than 15 mintues
I started off being confused about how to draw down my pension. The staff were absolutely brilliant. I was fully informed about one pension pot then transferred seamlessly to the next team who fully answered my questions about my other pension pot. Sorted in less than 15 minutes after worrying about it for ages!
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good afternoon, Christine, and thank you for the review. We're pleased the team put your mind at ease about your pension.
Angel was great
Angel was great - was able to be supportive without providing financial advice. Experience and understanding was very clear throughout - Angel was precise. Very helpful.
Appreciated the call throughout.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Paul, and thank you for the review. We're pleased that Angel was very helpful.
Useless document
Just had an email from them saying that my annual pension statement was available-these are due at the end of September each year. So I logged on to the website and found that the statement was for the year ending 1 October 2025! Almost a year late and as a result totally useless. I’ll be looking to move my money out well before I actually need it, as this seems to be typical judging by the 1 star reviews.
17. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Emily.
We’re sorry to hear that the pension statement was out of date and appreciate how frustrating it must be, this is not the level of service we aim to provide.
Please email escalation@my.tpt.co.uk with your full name and reference number, and our team will look to rectify this matter as a priority.
Kind regards
TPT Retirement Solutions
I spoke to Saif TPT advisor today
I spoke to Saif TPT advisor today. I could do my pension wise declaration with his help . He explained every page of this form and I was happy I could send it back on line. Thank you so much for your help.
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Aleksandra, and thank you for the review. We're pleased that Saif was helpful.
I explained I was Autistic and was met…
I explained I was Autistic and was met with kindness compassion and understanding
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Megan, and thank you for the positive feedback.
Great customer service they explain…
Great customer service they explain everything correctly right information
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Many thanks for the positive feedback, Barry.
Great help over the phone
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Many thanks for the positive review, Sean.
The communication and understanding…
The communication and understanding each other and what was explained about the pension
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Angela, and thank you for the review.
Very helpful advisor
Very helpful advisor, gave me all information i requested and was very polite.
15. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä TPT Retirement Solutions
Good morning, Kelly, and thank you for the positive feedback.
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