I ordered two pairs of shorts for my son’s birthday as wasn’t entirely sure which would fit him better (although the online size guide and model pictures were fabulously extensive) . The shorts ar... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
I have contacted Toms Trunks on a couple of occasions regarding my order and I have been really impressed with their customer service. I have spoken to Zara and Ollie and they have both been extremely... Näytä lisää
The main thing I love about the Tom's Trunks team is how quickly and politely they respond to any and all enquiries. I had to return an item for an exchange size after Christmas which never arrived ba... Näytä lisää
Fantastic company. I made a mistake with the delivery address on gift I was sending my goddaughter and her sister it was spotted and flagged straight away so I could fix it and get them delivered in... Näytä lisää
4,8
Erinomainen
317 arvostelua
On vastannut 10 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Excellent customer service! Thank you.
I emailed customer service regarding my order. I’d received a confirmation email, but hadn’t heard about delivery and was hoping my items would be here before going on holiday. I received a response with a few hours to confirm my clothes were on their way. First class service!
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Ruth! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Amazing customer service as I maned to…
Amazing customer service as I maned to accidently send it to a wrong address and there replied straight away on a Sunday this is really amazing. Can't wait to receive my product and leav another review
29. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Theodore! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Exchanges
Ordered the lounge pants in dark blue and shorts in green wasn’t a fan of the fit on the shorts but they sorted me out well with the returns and ended up changing the shorts for the lounge pants in the same colour amazing company and very honest service :)
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Oversized Product and Poor Customer Service
I believe that the product has moved manufactures and everything now is over sized compared to last year.
Customer service is appalling. I sent some stuff back as its oversized and refund wont processed properly and I had to chase and chase.
The company never apologised and said on several occasions that I would have to chase the bank. They simply could not be bothered. Romy was the person or a pseudonym they also do not have a telephone number, they simply hide behind a screen
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hello,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your recent experience with us.
We’ve recently updated the sizing for some specific items, which may explain the difference you’ve noticed. However, we absolutely understand how frustrating it is when something doesn’t fit as expected, and we’re sorry that this caused inconvenience.
We apologise that you had to chase up your refund. That’s not the level of service we aim to provide. We’ve taken your comments on board and are reviewing how we manage communications around returns and refunds to ensure a smoother process going forward.
Thanks again for your feedback - it helps us improve.
The products are great first up
The products are great first up. Great quality and an ethical and great vibe to the brand. However customer service also been excellent following an order mix up resulting from a surprise gifted couple of pairs. They helped to sort the confusion and exchange where needed. All very seamless with great customer comms.
27. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Kerrin! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Great customer service. Romy was very helpful and friendly when i sent the parcel to the wrong address. The problem was sorted very quickly :) thanks again!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Connie! Thanks so much for your review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
Amazing customer service
I’ve never experienced such good customer service in my life! Romy from their customer service team was super helpful and quick to respond and went above and beyond to sort my exchange out so that the new size arrived the next day! Also the trousers are such good quality - I love them!!
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Ruby! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Romy! Best wishes from Tom and the team x
A fun brand
A fun brand! I bought some items for my boys' birthday, they loved all the pieces
The customer support team is also fast and helpful.
I would fully recommend
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Chiara! Thanks so much for your lovely review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Friendly and helpful approach to customer service. Great quality of product, very nice brand.
26. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hello! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
A favourite in our household!
25. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Tory! Thanks so much for your lovely review! Best wishes from Tom and the team x
Amazing shorts and even more amazing…
Amazing shorts and even more amazing customer service! Purchased one pair then quickly ordered more! Wash well look great ! I made a mistake ordering the wrong size on one pair - very quick to reply and sorted out the same day. Great to receive such good customer service!
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Sarah! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great service and beautifully made trousers.
I purchased a pair of linen trousers but they were slightly too big for me. It was very easy to return and order a new smaller size. The comms were also very prompt & informative.
24. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Jane! Thanks so much for your fantastic review! Best wishes from Tom and the team x
Nice but not great for ladies sizing.
I purchased a pair of Tom's Trunks at Cowes Week a a couple of years ago where they had a stall. They were lovely material and so I decided to try them again and recently purchased another pair of trousers. Unfortunately the sizing isn't great for women. The last pair I purchased was good and they weren't too long but my second pair are way too long and too large. I purchased a size slightly larger as the other pair were a little tight but there was no rhyme or reason why they are so much larger. It's possibly because they are unisex which really isn't the greatest idea . I have mentioned this to the company as the material is lovely to wear but they need to reconsider their sizing for us ladies!
2. kesäkuuta 2025
Oma-aloitteinen arvostelu
Amazing customer service
Amazing customer service. There was a slight issue with a returns item and within 10 minutes it was completely sorted. Couldn’t recommend enough.
23. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Alastair! Thanks so much for your fantastic review! I will make sure to pass on your kind words to the team! Best wishes from Tom and the team x
Great customer service
Great customer service. Ollie is brilliant! Thanks all
22. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Charlie! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
5 stars!
Everything about this brand, products and customer service is top notch. I ordered the wrong thing and within minutes of emailing I had a response and the issue was sorted.
20. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Guy! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Great Quality and Customer Service
Very impressed with the quality of the shorts and trousers. The linen is not C-thru and does not crease. Lots of compliments received. The customer service has been excellent as I ordered multiple sizes as they were a gifts and very quick to respond. Highly recommend this brand.
19. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Always great customer service
Always great customer service. Super quick reply emails and sorting of any issues. Great product. 👍
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Nicki! Thanks so much for your review! I will make sure to pass on your kind words to our team! Best wishes from Tom and the team x
Really great customer service
Really great customer service, I made a mistake in my order and Ollie from customer support was able to cancel it before it got shipped out and issued a refund and I was able to place my new order in the same day.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Jack! Thanks so much for your fantastic review! I will make sure to pass on your kind words to Ollie! Best wishes from Tom and the team x
Great email communication about a…
Great email communication about a sizing query. Easy website to navigate.
18. kesäkuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä tomstrunks.com
Hi Claire! Thanks so much for your fantastic review! Best wishes from Tom and the team x
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