tomstrunks.com Arvostelua 316

Great customer service from Ollie and super quick delivery.

I am very impressed with the service I have received today with Tomstrunks,
And the order was very swiftly dealt with.
Ollie has been so helpful can't thank him enough,very happy customer thankyou.

I have contacted Toms Trunks on a couple of occasions regarding my order and I have been really impressed with their customer service. I have spoken to Zara and Ollie and they have both been extremely helpful and professional. I have been most impressed with the speed of their responses, even in the evenings and at weekends. Great customer service.

I made a purchase and on my order confirmation the size was different to what I had thought I had put in my basket. I immediately contacted Ollie and explained what had happened. He immediately rectified the problem and sorted it out within minutes. The best customer service! Extremely helpful.

Had to exchange an item, customer service team was very responsive and helpful, thank you Ollie!

I ordered two pairs of shorts for my son’s birthday as wasn’t entirely sure which would fit him better (although the online size guide and model pictures were fabulously extensive) .
The shorts are beautiful quality and look amazing on. I went online to start the returns process and it didn’t work so I emailed the help address listed. I received a very prompt and friendly reply. I had actually used the wrong customer order (oops sorry!). Ollie was extremely professional and kind.
I would highly recommend Tom’s Trunks for their quality but also their amazing customer service.

I had to return items that I purchased for my daughter twice as they didn't fit. I am always a bit worried if there is no telephone number to be able to check on the status of the refund, and have to rely on email as per my past experience with many other companies I never heard back from anyone, and on couple of occasions when cancelling subscriptions via email as it was the only way, it got never done. Tom's Trunks customer service is genuinely the best I have experienced since Covid times (when we are no longer able to speak to anyone). It was prompt and very helpful and put my mind to rest. My exchange items were posted to me really quick and when returned again, the refund was processed within a day of items being received back.

Amazing customer service ( Ollie ). Accidentally ordered the wrong item, emailed and got a response within a few hours and the issue was sorted.

Recently received my order, and noticed a slight change in the style and length of the trousers. I emailed the team and managed to get a response within minutes, Zara, was very helpful and professional. I own i think about 6 pairs of the trousers and its safe to say the quality is amazing!

Fantastic company. I made a mistake with the delivery address on gift I was sending my goddaughter and her sister it was spotted and flagged straight away so I could fix it and get them delivered in time for our visit next week. I know the girls are going to love the trousers - all of our friends children already have them and wear them all the time.

Absolutely brilliant customer service with quick replies and immediate ammendments. The delivery was very quick and my trousers are beautiful with gorgeous quality and a brilliant fit!

Great response to my questions and very speedy response

Lovely and quick replies to emails, great communication and very helpful with the requests made

Wrong item sent but quickly and efficiently sorted out! Thank you @Tom’s Trunks. Looking forward to getting out and about in my shorts

Excellent customer service!!
And I love the products I have 1 trouser post with one on the way some shorts and 2 shirts, all are excellent quality and favourites of mine
100% RECOMMEND

I reached out to the team at Tom’s Trunks because I wanted to know if they still did custom lengths (they do). Zara was very helpful, kind, and promptly replied to my emails. I’m very excited to receive my order, especially since I’ve had the pleasure of having such a pleasant experience with their team.

Great quality trousers, and even better customer service! I had an issue regarding a wrong delivery address and it was addressed immediately and professionally.

Super helpful customer help ,
every time i’ve ordered from here my items come super quick not to mention excellent quality trousers , shorts , skirts ect !

Lovely products and great customer service. Prompt to reply to queries and always happy to help. I'm a regular customer and they still manage to impress

Trousers are absolutely lovely. Had a few issues with returning/exchanging an item but zara got in contact with me super timely and sorted everything out instantly. Great customer service and lovely staff. Thanks again :)