Tommee Tippee UK Arvostelua 

I ordered the perfect prep bundle and didn't receive any shipping info. After 5 days I decided to reach out to their customer services team who told me that one of the items was out of stock so they had to re-order it with a different item. Great, but why did I have to reach out to you after 5 days? They re-order no issues. Another 3 days pass and I still haven't received any shipping info, so I reach out to customer services again. They informed me they only do standard shipping and I'll have to wait another 3-5 days. So it'll be 3 weeks after my order that I receive the products. I wouldn't be so annoyed if they'd be forthcoming but I've had to chase at every step, and considering it was their mistake you think they'd send straight away as an apology. The stock response of "we only do standard shipping" isn't good enough really, you can always do more to keep a customer happy especially when it's your mistake. So if you need something straight away, probably better getting it from elsewhere. and if you don't be prepared to have to chase up your order, and then wait some for it to be delivered.

I love this brand, I grew up on it. I had issues with the anti colic vents and the customer service provided by Beverly was fantastic. Replacements as a good will gesture were organised. Excellent customer service, brilliant brand. Thanks again!

Fantastic customer service. Bought some discontinued bottles from home bargains which weren’t suitable and Florence was so helpful and has sent me out some new updated straw bottles free of charge! Thank you

I contacted the customer service on Facebook to tell them how much we love the products with a 7 day old baby and how the bottles are fabulous and self sterilising! Jo on customer service was so lovely and even sent us 3 as a gift 😍

I purchased a dummy and it was misplaced during delivery by the delivery company, I contacted tommee tippee and tabla attended to me and placed another order for me without me having to pay for it. And she was so sweet with the way she attended to me.

The machine is definitely not made for summer, for the hot weather. Temperature icon is always on, it’s so frustrating when you need to make a bottle 😠 every single time day or night. We have to use cold water from fridge but it doesn’t stay cool until next time so again we have to repeat the process all over again.
Maintaining is also not cheap, filters are expensive even though we use bottle water the filter expire not even after 2 months.
Sensors should be better.

Needed replacements for my breast pump parts, easy to order (and was free too), super quick delivery.

I can’t fault the customer service I’ve received! I’ve been having issues with my barely used prep and go and Beth was so helpful and efficient in sorting my issue! Thank you

Contacted them about replacing a faulty product that was under warranty. Jude was very helpful and got me sorted with a replacement. Many thanks. Excellent customer service!

Great customer service from Jo and Sophie - answered all questions that I had promptly

⭐⭐⭐⭐⭐

I had a really great experience with Tommee Tippee. I contacted them regarding replacement parts for my breast pump, and they were incredibly quick to respond. They kindly sent out the replacement parts completely free of charge, which I really appreciated.

The whole process was so easy and hassle-free, and the customer service was fantastic. It’s lovely to see a company that genuinely cares about supporting its customers. Thank you, Tommee Tippee, for being so helpful and responsive!

Only had a few months the thermostat doesn't work . Doesn't tell me when the water has cooled down and now keeps flashing red light won't stop !

I contacted Tommee Tippee today with a query about a product and the service I received was amazing. Answered the phone straight away and then within 15 minutes I had an email with the information I needed. Thank you Izzy.

Great experience with Debbie from customer service. Wrote in to enquire about replacement heads for the Tommee Tippee Baby Electric Nail File. Debbie was really helpful is resovled my query quickly. Great customer service

Excellent customer services from Beverly 👍👏 well done tonnes tippee

Overall good service provided upon highlighting a damaged product. Yet the product didn’t meet my needs.

Following a fault with Perfect Prep Pro machine, I connected the help centre for support in solving. Debbie and Nick were incredibly prompt and helpful in navigating all the options for getting the machine working again for me. I really appreciate all of their kind support on this.

Where do I even begin?

I placed my order with Tommee Tippee on 22nd June (002973550). Due to delays with the delivery, by the time the items arrived, I no longer needed them and simply wanted to return them.

You would think returning an unwanted order would be a fairly straightforward process. Apparently, with Tommee Tippee, that would be far too much to ask.
I initially tried to process the return through their online portal, only for it to repeatedly crash. When I contacted customer service, I was told that my order had been affected by their recent website switch-over, meaning I couldn't actually use the returns portal. So far, so good — websites have problems. These things happen.

What followed, however, was an absolute circus.

I was told they could arrange a collection between 8am and 8pm, Monday to Friday. I explained that I work as an agency doctor and travel to Birmingham for work, so being available at home all day for a collection wasn't exactly realistic. I asked if they could arrange a Saturday collection.

Nope.

I was then assured that a collection could instead be arranged around my lunch break during the week. So, like an idiot, I trusted what I was told, rearranged my already limited break time and sat waiting for the collection.

Nobody turned up.

So there I was, having sacrificed my lunch break waiting for a collection that never happened. Apparently, my time isn't particularly valuable to Tommee Tippee.
After seven days of going backwards and forwards with customer service, they eventually agreed that I could just post the items back myself.

Fantastic. Finally, a solution.

Except, naturally, it didn't end there.
I posted the return back to them and it was confirmed as delivered on 20th July.
When I contacted them to ask why I still hadn't received my refund, I was told there was a returns backlog and, apparently, they couldn't provide any timeframe whatsoever for when I would get my money back.

But here's the best part.
I was previously told that once I provided my return receipt/proof of postage on the day of dropping it off, they would process my refund.

So I mentioned again if I can provide it as it contains the tracking number of the drop off confirming the delivery and all the necessary details to confirm my return

And guess what?

That turned out to be another promise that wasn't actually worth anything.

Despite the return being delivered, despite me asking to provide the proof of postage they specifically asked for, and despite me repeatedly contacting them, I'm still being told to essentially sit tight and wait indefinitely because of their backlog.

My order was placed on 22nd June.
Today is 11th August.

That's 50 days from placing the order, and 22 days since my return was confirmed as delivered.

At what point does a simple return become an endurance test?

I have been given multiple solutions, multiple assurances and multiple promises throughout this process — and somehow, each one has ended up being another dead end.

I have even offered to provide additional proof to help them locate and process the return because apparently I'm now doing the administrative work for their returns department too. The whole thing has become borderline ridiculous.

At this point, I'm mentally drained. I work long days as an agency doctor, travelling to Birmingham and spending my working day saving lives, and I simply do not have the time or energy to spend my evenings chasing a company for a refund for goods that have already been returned and confirmed as delivered.

The irony is that I initially chose to order from Tommee Tippee expecting a reputable, established brand. Instead, I've spent weeks chasing customer service, sacrificing my lunch break, repeating myself, waiting for collections that never arrived, being given assurances that weren't honoured, and now apparently waiting indefinitely for my own money.

Tommee Tippee: thank you for the experience. It has been an excellent reminder that "we'll sort it" apparently means "you'll have to chase us again later."

I will never order from Tommee Tippee online again, and after this experience, I wouldn't believe a promise from their customer service team without getting it in writing, notarised and probably witnessed by a solicitor.

One star because Trustpilot won't let me give zero.

Absolutely exhausting. Absolutely unacceptable. And absolutely the last time I'm ordering from Tommee Tippee's website.

Spoke to Debbie through the Facebook chat due to my drip tray breaking. She was happy to help and soon got my issue resolved, very easy process and fulfilled within hours. Thanks Debbie!

I have had 4 PrepGo flasks all of which have almost scalded my baby with boiling water as they do not cool the bottles down!!! They are extremely dangerous and when you complain they just send replacements! They need recalling before a baby is seriously injured!