Tiny Explorers Rentals Arvostelua 1 748

I have put off leaving a review for some time, but after seeing a number of recent negative reviews, I feel it is important to share my own experience.

To be clear, I accept that some of the initial issues were my responsibility. I was poorly organised at the outset and did not communicate effectively. I also experienced difficulties returning the products, as my local parcel shop would not accept the parcel due to its size.

However, what followed over the subsequent months was deeply upsetting for me. From my perspective, the tone and manner of communication left me feeling intimidated and belittled, and I became increasingly concerned about how my situation was being handled.

I am currently involved in a legal dispute with the company. This arose after I asked for clarification regarding late fees, which I did not fully understand and believed may have been significantly higher than expected, and also raised concerns about how my personal data was being handled. I did not feel these concerns were adequately addressed.

I was previously issued with an invoice for the replacement cost of products totalling over £1,000, and within a short period a claim was made against me through the small claims court. I attended mediation and made an offer to settle based on figures I believed were accurate, but an agreement was not reached.

I am sharing this review cautiously, as past communications have left me worried about possible repercussions, including statements that caused me concern regarding contact with my employer.

When things go well with this company, the service can be very good. However, based on my experience and the volume of similar concerns raised in other reviews, I believe there are significant issues with how customer complaints and disputes are handled. This is disappointing, as the business model itself appears strong in theory.

Update: Following the publication of this review, I was contacted directly by the company and informed that they intended to publicly share my review alongside allegations about my conduct and to pursue additional financial claims in connection with this review.

As a result, I will not be engaging in any further direct communication. All correspondence has been retained as evidence.

Super quick delivery and great quality items
Tiny Explorers delivered the item I needed very quickly, and the service was fantastic. The product was new or in very good condition, and I was really pleased overall.

The company was unable to provide the stroller I had ordered, so they sent a replacement which did not work for my child. They eventually sent the original order 5 days later than what was paid for. I waited 4 weeks to hear anything back about a refund for the 5 days I’d paid for but didn’t the original stroller, after reaching out multiple times I finally received an email back advising the refund was processed, but I then received an extremely rude and argumentative response via WhatsApp by someone who seemed to be unaware someone else had contacted me.
The customer service was appalling and clearly lack of communication between staff.

Great service with quality baby products.

First time in London with an infant, wasn’t sure how to get all of my baby gear. Tiny Explorers made it very easy. Great selection and friendly service.

Second time renting from Tiny Explorers, great experience! Rentals arrived earlier than expected, retuning was easy. The initial spectra rental made me want to buy my own, as I wasn’t sure. Glad I did it! This time I rented a Doona car seat/stroller for a trip and it made it SO easy. Will definitely rent from TE again!

Excellent fast communication via WhatsApp, a very good range of delivery / collection options. Good range of products to choose from on a website that’s easy to navigate. Have recommended to all my mummy friends!

Super quick delivery and a great quality items. I was let down by another rental business at the last minute. I was able to get the item I needed with Tiny Explorers delivered quickly and found their service to be fantastic, the product was also new /very good condition so I was really pleased.

Apart from being left out of pocket after a failed collection fiasco, my wife is still recovering from the bullying messages she was subjected to by this company’s ‘customer service’ department (which seems to amount to an incredibly rude person chatting via WhatsApp).

Honestly, I wouldn’t speak to an enemy the way they speak to paying customers (other reviews here attest to the same).

My wife used this service on a recent trip to London and paid for collection from her mother’s house. However, after cancelling work and waiting in the whole day with the door open, no one arrived.

Nor was there any communication to my wife on the number she provided. There was also no tracking number offered.

Other reviewers here report a similar experience.

When my wife questioned what had happened, “access issues” were cited, without any evidence of such.

We were then given two options, which included either my mother-in-law taking another full day off work at less than 24hours’ notice or incurring late return fees. When my wife pointed out that this seemed unfair she was met with dismissive, sarcastic comments.

Eventually, my mother-in-law called to complain. Following this, my wife received a sulky message informing her that the company would no longer be assisting her in any way. She was blamed for “getting” her mother to call up, which seemed very unprofessional and childish.

The only concession offered was to refund £9 postage, which they haven’t followed through on.

My mother-in-law had to cart the items to the post office herself, which cost a significant amount. My wife did explain to Tiny Explorers that this was difficult because she has arthritis and is nearly 70, but instead of showing compassion, Tiny Explorers continued to insist that carting the boxes wouldn’t be a problem for a yoga teacher, which felt like an overstep - for a company to decide on their customers’ physical capabilities.

Throughout, the tone of messages coming from Tiny Explorers was passive aggressive and escalatory.

The reason my wife was in London was for cancer screening. She intended to use Tiny Explorers in order to make life convenient. Instead, the whole experience just added to her stress levels and created unnecessary admin.

When she pointed this out, appealing for some compassion. she was instead met with defensive, dismissive jibes.

We were threatened at one point that the matter had been referred to their ‘legal department’ (I can’t imagine what the charge against us would be, but we would expect this to be communicated formally rather than over WhatsApp).

My assumption is that the people/person running this company are/is out of their depth, but rather than responding to customer complaints with solutions, they appear to lash out and shift all blame as well as admin onto the paying customer.

It’s strange that this person had chosen to work in a customer-facing role, given they clearly do not have the right temperament.

Such a fantastic service for travelling with kids. I hired 3 products that made our travel to Australia and our holiday so much easier. The team were so easy to deal with, amending my order after it was placed and ensuring we had everything in time for our trip. Thank you!

I received a very prompt, stress free service, pushchair arrived without a footboard which I just assumed it would have one but I sent a message over and received a fast response with an apology and to let me know one would be sent straight out. Arrived the next day! No issues and would recommend to everyone, thank you!

Please check out recent Google reviews before using this company.

Highlights include (each quote is from a different review/ customer):

‘Horrible, bullying customer service’

‘Aggressive and improper conduct’

‘The tone of the interaction was genuinely toxic and left me feeling anxious for days’

‘Really bad customer service’

‘Worst company ever on planet earth’

‘Unprofessional sarcastic communication’

‘Avoid at all costs’

‘I am still so appalled by the messages I received from customer services’

‘What a horrible company to deal with’

‘Their customer service is awful’

‘Unhelpful and unfriendly’

‘Misleading products, poor quality, and appalling customer service and frankly fraudulent’

‘Worst company to deal with’

‘I would actually be embarrassed if this was my company’

‘extremely unprofessional’

Excellent service. Provided a good quality baby buggy on time and in excellent condition.

OUTSTANDING!! From
products to customer service i cannot fault anything. I will sing this companies praises non-stop!

We’ve used Tiny Explorers twice now and both times they’ve been friendly and efficient. The products are great and make travelling with a little one more straightforward. The returns process was quick and easy.

Absolutely amazing, made life much more simpler on holiday. I changed the date of my order to add additional days, no issue at all and my order was ready the next day and I couldn’t be happier. Can’t wait to order again
I wish I could give the company more than 5 stars

Tiny Explorers went above and beyond to help me deal with a problem that I caused by sending back the wrong car seat. Not only intercepted the wrongly returned item but gave me good advice to help me recover this item and to locate and return the correct seat. Very grateful and relieved. Laurie

They have great equipment in excellent condition. Customer service is very accessible for any questions or issues. The returns process at the end of the rental is very easy. It’s our 2nd time using them and we would again!

Great service

Amazing service, I would highly recommend Tiny Explorers for rentals - gives peace of mind when travelling with young ones, and they offer anything you would need to make things more comfortable and easier on the go. Super friendly team who make it simple to rent, deliver, return and even keep if you want to! Will use again and again.