Booked through Picniq a number of times. The last time, a member of our group had to have emergency surgery so I contacted the customer support team to amend the ticket dates. They are amazing and so... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Seamless booking process and excellent value for a family package. I just wish there were an option for larger or extended families with more than four people. Check-in for the ride was smooth and has... Näytä lisää
Booked for a family of 4 to go Brighton Sealife, train was cancelled at the station but we was responded to quickly via email and they changed my ticket day without any issues! Around the time I was d... Näytä lisää
Thanks Picniq, booked London Eye for my family for half the standard price. Tickets were sent straight away and on asking a question via WhatsApp they added the ticket on the chat. Second time of usin... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Picniq
Yrityksen kirjoittama
The UK No.1 days out idea, attractions ticket destination for families in the UK - and now holidays!. We were founded to help busy parents plan great days out for their children with ease and bring you the best deals on family tickets to attractions, events and festivals. Our mission to save you money and make your ticket purchase safe, secure and simple to use.
Picniq® Experts in family travel.
Picniq® Experts in family travel.
Yhteystiedot
Picniq HQ, Space House, 22-24 Oxford RD, BH8 8EZ, BOURNEMOUTH, Yhdistynyt kuningaskunta
- 01202 830838
- claire@picniq.co.uk
- tickets.picniq.co.uk
4,5
Erinomainen
9 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 90 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä Picniq
Thanks for the 5-star review, Glen! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!”
Making more marking and an additional…
Making more marking and an additional advisement to show the customers
11. maaliskuuta 2026
Vastaus yritykseltä Picniq
Than you for your review, We appreciate all feedback .
peace of mind
I recently booked tickets through Picniq and honestly, the whole experience was refreshingly smooth.
The website was easy to navigate, with clear pricing and no hidden surprises at checkout — which is rare these days. I liked that everything was laid out simply, so I could compare options without feeling overwhelmed. The booking process itself was quick, and my tickets arrived instantly by email without any issues.
What really stood out was the variety of family-friendly attractions available in one place. It saved me time jumping between different websites, and I managed to find a great deal for a day out.
Overall, Picniq made planning a trip feel straightforward instead of stressful. I’d definitely use them again for future outings.
4. maaliskuuta 2026
Vastaus yritykseltä Picniq
Thank you, We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Great and reliable site
Great and reliable site. Bought tickets to Disneyland Paris and had to cancel due to unforseen circumstances. The refund process was smooth and easy with no questions asked. Will continue using them
2. maaliskuuta 2026
Vastaus yritykseltä Picniq
Thank you, We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Best price around but it changes up and down
I found this website when searching ways to buy tickets, It had good reviews, I created an account and purchased my tickets but I find it very hard to get back to the members bit it would help to have a login page or link to get back to your account, happy to discuss
4. maaliskuuta 2026
Vastaus yritykseltä Picniq
Hi Neil Thanks for your review, We appreciate all feedback . For future use, If you click on the three lines on the top right of our home page then on Picniq perks it will take you straight to the log in page , Many Thanks The Picniq Team
We bought Disneyland Paris tickets…
We bought Disneyland Paris tickets through Picniq. Competitive prices, easy to use and great customer service answering right away.
5. tammikuuta 2026
Vastaus yritykseltä Picniq
We’re so glad you’re happy with your purchase, Thank you for choosing Picniq. Your satisfaction is our top priority!
Cancelled tickets…
Was really pleased to find these tickets at such as good price to treat my children to a fun day out in London as a Christmas present.
However, after spending hundreds of pounds on the tickets, hotel and travel, we arrived at the London dungeons to find that our tickets had been cancelled and was told we needed to buy the tickets again. Obviously the on the door day cost was much higher and we had to walk away with 2 very disappointed children.
Apparently an email and WhatsApp messages was sent, but unfortunately these obviously did not come to my inbox for me to see. Also, if I had of been refunded I would have noticed and questioned this with the company.
All in all we spent hundreds of pounds and lost 2 days of earnings ( me and husband both self employed) for nothing!
Very poor experience, and still so upset :(
28. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Sarah
Please accept our sincere apologies for the disruption to your plans. As advised we did email you on the 02 Feb and send a Whats app on the 06th Feb which you replied back on yesterday , Im pleased to see your refund has been received. While technical issues like this happen very rarely, we took the proactive step of cancelling your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
CANCELLED BOOKING WITHOUT NOTIFYING!!
21. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
I purchased tickets to climb the 02
I purchased tickets to climb the 02 in London.
When I arrived at the 02, I was told my tickets had been cancelled and given no reason why.
I did not receive an email or text message from the company.
20. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Mr Wain
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Vastaus yritykseltä Picniq
Thanks for the 5-star review, Fiona! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Vastaus yritykseltä Picniq
We’re so glad you’re happy with your purchase, Mr O Sullivan! Thank you for choosing Picniq. Your satisfaction is our top priority!
Disneyland Paris tickets
Fast reply when I asked a question through whatsapp, tickets were given out really efficiently
10. helmikuuta 2026
Vastaus yritykseltä Picniq
Thanks for the 5-star review, Nadia! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!
Easy to use and great price
Easy to use and great price! Ticket delivery was instant and would recommend the website to everyone
12. helmikuuta 2026
Vastaus yritykseltä Picniq
Thank you, Megan! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Pathetic excuse for a company
Pathetic excuse for a company. Me and my friends booked a few tickets to do crystal maze for my birthday. Few days later they emailed some of us saying they messed up and will issue refunds. Some of my contacts never received that email either. Why advertise something you couldn't agree with the venue is beyond me. No compensation was offered.
UPD:
Reply to Picniq:
You didn't get in touch with all the people and I had to do it myself.
Technical mishaps do happen, it is how you resolve and the experience you provide to make it less of an inconvenience. The correct response would have been rebooking people on the official site yourself, that's what a good company would do.
27. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Ash
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Great experience
Bought Disney park tickets. Great company and great communication. Will use again for sure
25. marraskuuta 2025
Vastaus yritykseltä Picniq
We’re so glad you’re happy with your purchase, Martyn! Thank you for choosing Picniq. Your satisfaction is our top priority!
crystall maze manchester
Tickets purchased for Christmas, arrived at the venue to be told the booking had been cancelled.
Although a refund was received, the family had travelled to the venue before we became aware of the CANCELLATION.
Picniq have advised- we sent you an email !!
Obviously eaten by the spam filter - Shame they made such little effort to ensure we know about the Cancellation. But their actions are in good faith honorable as they have processed the refund.
If you are cancelling our booking- A telephone call would be more suitable than an email to ensure we know that you have cancelled our booking that was given as a CHRISTMAS GIFT.
8. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Christopher
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Tickets were cheaper than direct
Tickets were cheaper than direct, there was a small issue with one ticket but this was resolved really quickly.
4. helmikuuta 2026
Vastaus yritykseltä Picniq
Thank you, Tara! We’re thrilled you had such a wonderful experience with our service. As a small business your positive feedback means a lot,
Easy to use
Easy to use, competitive, quick and efficient to obtain Tickets to be used in July 2026.
3. helmikuuta 2026
Vastaus yritykseltä Picniq
Thanks for the 5-star review, Tina! We appreciate loyal customers like you who put their trust in Picniq. Looking forward to serving you again soon!”
Late cancellation of tickets and poor communication
We booked tickets for the Crystal Maze Experience months in advance through Picniq. Just a month before our visit, Picniq cancelled the booking.
By that point, we had already booked train tickets and a hotel, so we had no choice but to re-buy the same tickets directly from the Crystal Maze Experience at a much higher price.
The cancellation email itself was very vague and didn’t include my name or any booking details, which only added to the frustration and confusion. Overall, a really disappointing experience and very poor handling of the situation.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Tom,
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
Do not trust or buy
They canceled my booked and paid reservation with the following mail.
''Thank you for booking your family’s upcoming visit to Madame Tussauds London with Picniq.
We are writing to let you know that we have encountered a technical error regarding ticket validity that is currently preventing us from fulfilling ordeWe understand that a cancelled day out is a significant disappointment for the whole family, and we sincerely apologise for any inconvenience this causes.''
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Picniq
Dear Arda,
Please accept our sincere apologies for the disruption to your plans. While technical issues like this happen very rarely, we took the proactive step of cancelling and fully refunding your booking immediately to ensure you didn't face any issues or find yourself turned away at the attraction entrance.
We understand the disappointment this caused your family, but our priority was ensuring you weren't inconvenienced at the gate. We have been helping families book days out for many years and are working hard to ensure this remains an isolated incident.
Kind regards,
The Picniq Team
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