Not sure about the authenticity of the Stussy hoodie purchased. I found the material quite thin (which has raised my alarm radar). I bumped into someone wearing the same brand hoodie and the materia... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ho effettuato un acquisto il 20 novembre 2025 un piumino nero ed ancora devo riceverlo( 24/12/25) , ho inoltrato notevoli mail per conoscere i tempi di consegna ed alla prima sono stata risposta che... Näytä lisää
Refused to give me a refund, one month and still hasn't shipped. They give you a tracking number right away but then dont ship. Now all the reviews i read are that nothing is original, its all counter... Näytä lisää
Do you purchase from this company. Ordered Stussy hoody on 20th November still hasn’t arrived. Got tracking details being delivered from China. Obviously not authentic. I have emailed four times now a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
THE URBAN MOOD | Streetwear Store
Yhteystiedot
1,5
Huono
481 arvostelua
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Scam company
Scam company! Do not order anything from them.
Ordered a Stussy hoodie for £60, so not cheap, took over 4 weeks to arrive, packaging from China and who knows where else it had been! Quality of top horrible, far too big for a medium and shiny black material (not even worth £10). Requested refund option and receive email with option to have 25% off the item or post back to Spain. Posted back for a further cost of £13 and have proof of postage that it has arrived at destination - however have not received any refund and no communication from them. Have contacted them several times but they are still ignoring me. Really wish I had read the reviews on here first as would defiantly not have brought anything from them! Complete scam of a company.
13. marraskuuta 2024
Oma-aloitteinen arvostelu
Theft
Paid money, not received item. Will not respond to messages. No refund received.
13. tammikuuta 2025
Oma-aloitteinen arvostelu
The return process is terrible
The return process is terrible. It took forever to receive the product and then the size was completely wrong so I want to return it and I received an approval for 25% discount. When you buy something and the size is totally wrong you should be able to receive a full refund.
6. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Natalie. We’re sorry to hear about your experience with the return process. This is not the standard we aim to provide. Please contact us at info@urbanmood.es, and we’ll assist you with your return to ensure a proper resolution. We value your feedback and will work to improve our processes.
Articolo top, delivery no
Articolo top, felpa stüssy, ma grande ritardo nella consegna. Peccato
5. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Nelia. Thank you for your feedback! We’re glad you loved the item, but we’re sorry to hear about the delivery delay. We’re working to improve our shipping times.
We never got our order?
5. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Britta. We’re very sorry to hear that your order hasn’t arrived. Please contact us at info@urbanmood.es so we can investigate this issue and resolve it as soon as possible. You can also check your order status in the SUPPORT > TRACK MY ORDER section on our website.
Delivery took over one month
Delivery took over one month. I contacted the Customer services team for an update and received no response.
5. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Jane, we’re sorry for the delay and the lack of response from our customer service team. Please email us at info@urbanmood.es so we can assist you and resolve the situation. We’re also working to improve our communication and delivery times.
Horrible customer service and still no order
Still have not received my order and I placed it December 4th. I have written many emails and have not heard back… it was gifts for my son for Christmas and still nothing and it is January 8th. Worst experience I have ever come across.
4. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Stacey, we’re very sorry for the delay and lack of response. This is not the experience we want for our customers. Please contact us at info@urbanmood.es so we can prioritize resolving your order. We’re committed to improving and ensuring this doesn’t happen again.
No response on regards to my order and…
No response in regards to my order and still have not received my order. It’s been over a month and a half. Not happy!!!!
3. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi James, we’re sorry to hear about the delay and lack of response regarding your order. Please contact us at info@urbanmood.es so we can investigate and resolve this for you as soon as possible. We’re working to improve our communication and delivery process.
After a month I still haven't received…
After a month I still haven't received the goods. No response from support.
4. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Andrea, we understand how frustrating this must be, and we truly apologize for the delay and lack of communication. Please rest assured we are here to help. Reach out to us at info@urbanmood.es, and we will prioritize resolving this issue quickly. Thank you for your patience.
Never received the item i bought
Never received the item i bought. Have emailed the company several times and no reply
4. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Amanda, we’re sorry to hear you haven’t received your item yet and that our communication fell short. This is not the experience we want for our customers. Please send us another email at info@urbanmood.es with your order details, and we’ll personally ensure this is resolved as quickly as possible. Thank you for bringing this to our attention.
Nie otrzymałem do tej pory zamówienia.
4. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Alojzy, we understand your frustration, and we’re sorry you haven’t received your order yet. Please contact us directly at info@urbanmood.es with your order details so we can investigate and provide a solution as soon as possible. Thank you for your understanding.
Nightmare started once you have place…
Nightmare started once you have place an order from them, kindly avoid.
12. marraskuuta 2024
Oma-aloitteinen arvostelu
Total scam
Total scam. 2 months and no closer to receiving clothing. Asked for tracking number, nothing. After 1 month they said it had been returned to their warehouse so I asked for that tracking number, nothing. Reported to PayPal, then they sent a tracking number... from China. another month has gone by and still nothing.
6. tammikuuta 2025
Oma-aloitteinen arvostelu
Well I ordered an XL green hooded coat…
Well I ordered an XL green hooded coat and a pair of hand made leather shoes what I actually got was a small brown hooded coat and a pair of plastic boots. I was so disappointed I even had to contact my bank to get a refund as my order was late coming. If your going to advertise exceptional hand made goods people expect that
6. tammikuuta 2025
Oma-aloitteinen arvostelu
1 month and still not received
1 month and still not received.
No news no apologies
5. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Francesca, we sincerely apologize for the delay and lack of updates regarding your order. This is not the experience we want to provide. Please email us at info@urbanmood.es with your order details so we can look into this immediately and ensure it is resolved. Thank you for your patience.
Still waiting after 6 weeks
Still waiting for delivery after 6 weeks. No response from customer services. I’m assuming I’ve lost £40 to this scam. Wish I had read reviews
Goods arrived and now they won’t accept returns unless you pay for courier.
Total scam avoid
5. tammikuuta 2025
Oma-aloitteinen arvostelu
Don’t despair…
Don’t despair…. I placed an order on November 11th for a STUSSY HOODIE as a gift for Christmas. After several emails enquiring of its whereabouts and being told that there were problems within the distribution centre, I eventually received confirmation of its despatch on December 6th, along with tracking information. It still didn’t arrive in time for Christmas which was very disappointing. I sent them a scathing email on 23rd December and on 26th, received an apology stating that they would look into it. Low and behold on 31st December the goods arrived…..SEVEN weeks after I had ordered it. It’s not a company I would use again!!!
31. joulukuuta 2024
Oma-aloitteinen arvostelu
Never got my sweatshirt!…
Still haven’t received my sweatshirt that I ordered in November!!!
6. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Angie, we’re sorry to hear that you haven’t received your sweatshirt yet. Waiting this long is frustrating, and we sincerely apologize. Please email us at info@urbanmood.es with your order details, and we’ll work on resolving this for you immediately. Thank you for bringing this to our attention.
Ordert for christmas
Ordert for christmas. Delievery still on way. Since 4 Weeks. Thats very sad.
3. tammikuuta 2025
Vastaus yritykseltä URBAN MOOD STORE
Torsten, we sincerely apologize for the long delay with your Christmas order. This is not the level of service we aim to provide. Please contact us at info@urbanmood.es so we can check the status of your delivery and ensure it reaches you as soon as possible. Thank you for your patience.
DO NOT ORDER FROM THIS COMPANY!!! Ordered a jumper beginning of November…
Ordered a jumper beginning of November and still not received it! (3/1/25) this was supposed to be a Xmas gift for my daughter!
Very poor customer services. Initially I had a response saying they were delayed. Now they are just ignoring me.
DO NOT ORDER FROM THIS COMPANY
3. tammikuuta 2025
Oma-aloitteinen arvostelu
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