Not sure about the authenticity of the Stussy hoodie purchased. I found the material quite thin (which has raised my alarm radar). I bumped into someone wearing the same brand hoodie and the materia... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Ho effettuato un acquisto il 20 novembre 2025 un piumino nero ed ancora devo riceverlo( 24/12/25) , ho inoltrato notevoli mail per conoscere i tempi di consegna ed alla prima sono stata risposta che... Näytä lisää
Refused to give me a refund, one month and still hasn't shipped. They give you a tracking number right away but then dont ship. Now all the reviews i read are that nothing is original, its all counter... Näytä lisää
Do you purchase from this company. Ordered Stussy hoody on 20th November still hasn’t arrived. Got tracking details being delivered from China. Obviously not authentic. I have emailed four times now a... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
THE URBAN MOOD | Streetwear Store
Yhteystiedot
1,5
Huono
481 arvostelua
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Dreadful experience with this company
Dreadful experience with this company. Ordered a jumper on 13th Dec as a Christmas gift. It finally arrived on Feb 1st!!!!!! Really bad automated response to emails and message, if they answered. No phone number to call to speak to anybody.
1. helmikuuta 2025
Son unos estafadores no vayan a comprar…
Son unos estafadores no vayan a comprar a su tienda física en Asturias !!!!
8. tammikuuta 2025
Oma-aloitteinen arvostelu
I never received my order
5. tammikuuta 2025
My order not received or shipped!!
My order not received or shipped!!! No acknowledgment to any of of my messages sent. Is this SCAM? Who can respond?
21. tammikuuta 2025
Oma-aloitteinen arvostelu
I’ve ordered 2nd January and haven’t…
I’ve ordered 2nd January and haven’t received anything yet. I’ve sent 4 emails and 2 forms but nobody replied back. It’s very frustrating and stressful! I will have to contact my bank I guess as I feel I have been scammed. I should have read all the reviews before purchasing anything from them. It’s a horrible experience I paid £115 for my hoodie and bottom pants :(
2. tammikuuta 2025
Oma-aloitteinen arvostelu
THE WORST company ever
THE WORST company ever.
Do NOT use.
The hoodie we received was clearly a counterfeit, when I tried to return it I was only offered a store credit note or 20% off to keep the hoodie.
I wanted a full returned so after consulting through PayPal (the only way I could get a reasonable response) and Urban Mood Store I was told to send the hoodie back, which I did at a cost of £15.75, then Urban Mood contacted me asking for over €18 for costs their end, and then the jumper was returned to me…I have never dealt with such a dreadful, deceitful company.
So I’m left with a counterfeit hoodie and out of pocket £56 for the hoodie and £15.75 for sending it back.
23. joulukuuta 2024
Oma-aloitteinen arvostelu
Where is my order?
I still don’t have my order. You haven’t responded to any of my emails.
27. tammikuuta 2025
Still not received the item so had to…
Still not received the item so had to log a case through PayPal. Despite multiple chasers direct , communication has been poor. Would definitely not recommend to anyone
27. tammikuuta 2025
I place my order on 03/12 and it has…
I place my order on 03/12 and it has still not been received and no updates unless I chase and still no idea when they will arrive. These were Christmas present and we are nearly 2 months since I ordered them.
3. joulukuuta 2024
Avoid!
After 5 weeks, I still haven’t received my order. Have emailed 4 times to chase it up and have been told “it’s on its way”.
Will not order from here again.
18. tammikuuta 2025
Still not received my order
Still not received my order, placed it middle of December with no reply from company,
27. tammikuuta 2025
I placed an order on 27.12.24,
I placed an order on 27.12.24,
I am yet to received the item.
I have emailed several times to cancel the order, however, this has not been resolved.
I had to email on two different occasions to to chase up a shipping date/ order confirmation.
Tracking number I was given have been change with a new tracking number which still indicates that item is yet to be sent.
It has been really frustrating and stressful.
I don’t know how you are still in business to be honest.
26. tammikuuta 2025
I am still waiting for my order that I…
I am still waiting for my order that I made on the 18 December! No one replies to my emails or online message!
26. tammikuuta 2025
Hoodie still hasn’t turned up
26. tammikuuta 2025
Terrible service
Terrible service, item didn’t turn up , took weeks / a month to reply to an email, gave up in the end
26. joulukuuta 2024
Undelivered order. No communication
I placed an order in December and it has never arrived. I have sent over 10 emails and tried to contact them over instagram. And nothing. I requested to be reimbursed. Nothing. No communication.
DO NOT ORDER FROM THIS COMPANY. No telephone exists for them either. Scam
Following on from my above review and in response to UrbanMood response:
1. The email they have asked me to contact them through is the same as the one I have been using since December
2. An update in delivery was sent but the same message still stands from the 17th of December.
3. They refuse to reimburse me despite them having access to the order never been sent
Updated on the 30th of Jan. another email sent to urban mood.
This is totally outrageous. Despite urban mood responding to this review I still HAVE NEVER RECEIVED MY ORDER placed on the 16th of December. I have requested to be reimbursed in full As my order has never been sent. Their website says it can refunded but no one will respond to my request.
Order UM527857
Ordered
Dec 16
Order Ready
Dec 17
21. tammikuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä URBAN MOOD STORE
We’re sorry to hear about your experience. This is not the service we aim to provide, and we deeply apologize for the delay and lack of communication. Please contact us at info@urbanmood.es with your order details so we can resolve this as quickly as possible.
SCAM
SCAM! They will send you some random item and not return the money once you have sent back the item. No communication, no money. Don't order! SCAM!
23. joulukuuta 2024
Oma-aloitteinen arvostelu
The goods are not arrived!
The goods are not arrived!! I wait yet and i Hope that the goods arrive
7. joulukuuta 2024
Vastaus yritykseltä URBAN MOOD STORE
Hi Nuzzo. Please contact us at info@urbanmood.es so we can check the status for you. You can also verify your order’s progress in the SUPPORT > TRACK MY ORDER section on our website.
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