URBAN MOOD STORE Arvostelua 

I did not receive my package

Thank goodness for PayPal. Finally got my money back after item never arrived

Fup firma der snyder kunderne.
Bestilte vare d. 22. Oktober 2024. Da jeg fortrød ( fik kigget på trustpilot) efter 30 min ville jeg annullere ordren. Der gik 2 dage før de svarede at ordren var sendt afsted. Jeg tjekkede med min bank om pengene var trukket, det var de blevet efter kun 30 minutter. (dette er ulovligt da de først må trækkes når varen er sendt afsted)
Jeg får så varerne kort før jul. Det er på ingen måde originale mærkevarer og kvaliteten er elendig. Samtidig har jeg fået en T-shirt jeg slet ikke har bestilt i et andet mærke.
Jeg sender varerne retur efter flere skriverier omkring jeg kan få nedslag i prisen. De modtager varerne d. 10. Januar (ifølge GLS) og jeg har stadig ikke fået mine penge i februar over en måned efter. Jeg skriver jævnlig til dem og spørger hvornår jeg kan forvente at få mine penge. Hvis jeg indimellem er heldig at få et svar skriver de at jeg skal sende mit tracking nummer som jeg nu har sendt til dem 3 gange. Jeg oplever de trækker tiden i håb om jeg opgiver at få mine penge retur.
Det næste skridt bliver en politi anmeldelse.
SÅ HOLD JER LANGT VÆK FRA DET FUP FIRMA!!!

I ordered start of Jan and still not received my item have tried contacting the company and have not had a response they were quick enough to take money but not to advise where my goods are pls someone get in contact with me
Jennie

すぐに欲しかったのですが発送までに
とても長かったです

I haven’t received any news about my order, I even wrote to the client email and I didn’t have an answer. I bought 2 hoddies on 7th January, and in your website, to track the order it just say “in transit”. Just I need to know if there is a problem that causes the delay or if I will receive them any time.

i haven’t received my order, UJ964864763YP

It's been about over a month and I still haven't received what I purchased. I email the company and I never hear back from them. I would never shop here again.

AVOID AVOID AVOID' Utterly atrocious, Ineffective drop shipping - ordered pre Xmas, still not received, not even left China it seems. Yet refuse to cancel and refund.

Ordered items since 24/12/2024 and am yet to receive it. I followed up on 17/01/2025 and was emailed it will arrive on 30/01/2025 but no movement up till now 05/02/2025.

I have asked for refund but they keeping saying it will be delivered..

Worst service ever!!!

商品が届かない。最初は連絡返ってきたけど、3回送っても返事ないです。
ずっと保留中で商品は来ません。

Orders 1/3/25 still have not received my purchase

Item ordered on 7th January 2025 for a birthday present on 17th. After numerous emails as to its expected arrival and no response from Urban Moods until after the birthday when an explanation was offered. My order had been ‘stopped’ with no reason offered. The item eventually arrived on 30th January 2025. Very disappointing and will not purchase from Urban Moods in the future

Avoid at all costs save your time and money, fake Stussy hoodie being sold for £60 and cannot contact anyone for refund. Anyone from Urban Mood care to contact me?

The quality of the jumper is poor I've emailed and have had no reply's

I'm still waiting on the arrival of this order weeks and weeks on. Hopefully it comes soon. Poor service

Delay delivery,so bad it shouldn't take too long like this

Poor service, poor products. Not a good experience. Team took till 10pm at night to install a wardrobe, had to bring second team in to help. Poor installation - team drilled in incorrect places and then ‘patched’ them up to hide it. Product not sturdy, colours vary between pieces so looks bad, shelves not configurable. Team refused to call me to resolve. Would only deal over text message. Had to explain things over and over to no avail. Do not recommend.

Never received

Worst!!!!
Never received the product I ordered on December.
Scam!!!!!!