Thepdfguru Arvostelua 91

Beware of dodgy practices!
I thought I was buying a one time use of a pdf editor and then they charged me for a 1 year fee. I will be going to paypal for a refund as other users suggest.

I wish I could give them zero stars. This is a scam. They took money out of my account once a week and did not even provide the product, which was a simple PDF conversion. When I tried to cancel, the website says I don't have an active subscription, yet my bank account clearly shows that PDFGuru is taking $0.69/week. Oh yeah, and I just got an email stating it will increase to $0.99/week. I just emailed them with a demand to cancel my subscription, or I will contact my lawyer. Stay away.

I wanted to try this product on a one-time basis. The product was not satisfactory. My PayPal account paid 0.99 USD for the one time use, and then a few days later I received a notice from PayPal that my account had also paid 49.99 USD pursuant to a "automatic subscription renewal". I contacted PayPal and then PDF guru. I asked PDF guru for a refund. PDF guru advised me to not contact PayPal and offered me "free" service of their product for 2 years. I responded that I wanted a refund and PDF guru would not process a refund. I then filed a dispute with PayPal. My dispute was denied by an "AI assistant" at PayPal, which advised that I could appeal the decision. I have tried to launch an appeal with PayPal, but the PayPal system simply directs me to the same "AI assistant" which denied my claim in the first place.

1 day .99 subscription will auto renew to 49USD and they do not refund. Hidden charges to this services is not visible.
I was charged 50USD for something I do not use. I reported it immediately to them and all they can say is this is non-refundable! Customer support is responsive but does not give you a refund. I have reported to the bank as fraud as the page to subscribe 1 day does not say its AUTO RENEW!

My experience has been the same as the other 66 1-star reviews. Being cynically ripped off by this scum bug outfit. They should be struck off The Company House Registered Traders List. I got stung for GBP 49.99P after getting trapped in their spider's web trap of paying 99p for a 7-day trial

An absolute scam website stay away! Stole 50 euros from my card from a subscription I did not know I had and they make it non refundable!

I fell for it too. And got billed €50 unexpectedly. When you ask for your money back you get a standard reply IMMEDIATELY explaining they don;t do refunds, which tells you that they are WELL prepared for complaints they apparently get all the time.

However I DID get my money back by a) complaining at PayPal; b) have AI write a formal notice to PDF GURU point them out that as an EU company they are lawfully obliged to provide a refund to an EU citizen within the first 14 days and that I would address Cyprus and EU authorities.

It takes some effort, but worth €50.

I used this service for a one-time fee of $0.99. I was then charged $49.99 two weeks later. I did not authorize a service fee or subscription. When I contacted them, I was told they do not refund services per their refund policy. I will be reporting this to my bank as a fraudulent charge.

J’ai utilisé PDF Guru pour une simple conversion de document, pensant payer un service ponctuel.
Sans aucune information claire, un abonnement de 49,90 € a été activé automatiquement.

Heureusement, j’ai repéré à temps un prélèvement programmé et j’ai dû contacter ma banque pour le faire annuler.
J’ai également supprimé mon compte et résilié l’abonnement, mais je recommande vivement de vérifier vos relevés si vous avez utilisé ce site.

Le service manque de transparence et peut piéger facilement.
Je déconseille fortement.

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Scam Alert!!

First the document convertion seems to work, then you pay, and then it does not work anymore. This is simply a scam!

Signed up for €1.99 trial. Cancelled within 7 days and within EU 14-day withdrawal period. Still charged €49.99. PayPal sided with merchant despite cancellation confirmation. Be careful with auto-renewal terms.

It says it's free. No it's not.

ZERO STARS REALLY!! SCAM SCAM SCAM !!!!

Used a one off .99 PDF then Cancelled immediately, but NOPE! They hit my Card 3X for .99 consecutively. Then I cancelled again and Still got hit for .99 then 49.99 after that and I DIDNT EVEN HAVE IT !!
ADDRESS SAYS NV. BUT ITS OUT OF CYPRUS !!!
DO NOT USE! I HAD TO CANCEL MY CARD TO GET IT TO STOP!! PIECES OF YOU KNOW WHAT!!

This company operates a good scam. It's nearly impossible to cancel the exorbitant contract after you put in payment details for a nominal one-time use.

The same standard scam, but in my case covered up by PayPal acting a protection. I note intentionally restrictive and obscure PayPal complaint submission procedure. And incredibly limited (cheap) LLM they use on entry and perhaps as a "judge". While it is a clear de facto criminal collusion of two businesses, with the purpose and intent to rob a client, this might be one of the first illustrations of what happens when two Customer Support LLMs /Agents (PayPal's and PDF Guru) each searching for respective tactics to optimize their respective profit. The result is that small customer is calculated out, and then complaint submission procedure is further optimized to make even submitting complaints nearly impossible. The loop is also created when PDF Guru refers to PayPal's decision in PDF Guru favor. And Appeals on the decision they automatically refuse - in fact, from PayPal it comes straight with the refusal to return the money for the illegal charge by PDF Guru

Scammer, fraud, stay away! This service asks you to pay 0.99 to use it for a week and then they charge you 49.99 the next month without warning! This is classic scamming tactics! Stay away, do not ever, ever use them!

Sucks. Don’t waste your time. Scammers

This company is a scam! I dont know how they got my credit card details, but they charged me about 50 USD/mo 10x. Am now disputing with my credit card company.

I am scammed by this criminals. they know exactly what they are doing. Quick to apologise I reported them already.