theory11 Arvostelua 199

I placed an order for two sets of cards that were somehow lost in postal transit. The Theory 11 customer service not only addressed this matter swiftly and with the highest level of professionalism, they also ensured a new order was fulfilled immediately. This company has not only offered the best playing cards, but also an A+ Customer Service!

It's actually a 0 star review. I have had so many issues at all stages of my order it is frankly embarrassing.

- Ordered 9/6/25
- Delayed immediately, which I was not notified of - the opposite, I was told it was successful dispatched
- After sending email I was told of issues and promised an update, never came despite asking.
- Eventually my tracking updated and it was on the way.
- UK courier Evri has completely messed up delivery and changed story, from it was delivered to it was lost to the delivery was refused????
- Through all of this Theory 11 has not contacted me or responded to emails. Today is 25/08/25, nearly seven weeks from order.

Theory 11, if you are reading this RESPOND TO MY EMAILS.

Potential customers, beware of appalling customer service.

Even though UPS said my order was delivered I did not get it. I contacted UPS and they never responded to my claim. I contacted theory 11 and they immediately sent out my order again. It also arrived very quickly. I will definitely order from them again. The products were perfect gifts for my star wars and lotr fan friends.

I either lost or a piece or it wasn’t sent out originally. Either way, Mandy with Theory11 was very quick to reply and very helpful throughout the email process of getting my puzzle piece replaced.

They're helping me purchase a magic props refill

I’m a huge TMNT fan, so when I saw theory11’s TMNT cards, I knew I had to have them. The art and character choices were awesome and I really enjoyed them. Unfortunately the pack I bought was missing 6 of the Spade cards. When I reached out to see if there was a way I could get the missing cards, theory11 was super fast to reach out and remedy the issue with no problems or questions asked! Like many of the other reviews, Mandy Laterveer handled my concern and was extremely responsive annd helpful! Overall, I am super happy with the cards, the quality, and the customer service.

I love this company’s products! I recently had a slight mishap with one of their products and they resolved it so quickly and efficiently. Mandy Laterveer assisted me and she was so kind and fast at responding. Just a great experience overall!

Mandy has always been helpful when corresponding for Theory11 and The Magician virtual show.

I received a prompt response to my issue and Mandy Laterveer demonstrated a willingness to resolve my missing pieces issue. I will update my review to 5 stars when it is resolved.

Update:
Mandy followed up and has completely resolved my issue. I'm very happy with the outcome and recommend Theory 11 puzzles and other products. Awesome!!

I just appreciate the quick response. I had a pretty easy question about an order and got a quick response that answered my questioned and then some.

Theory11 is an awesome company with great products and great customer service and support. They do it all right! Thank you!

I got a fast reply back in my email & it was very welcoming

Great service from Mandy with every email I send…they are so kind and very patient and ofc responsive! I’ve been a member since 2019/2020. I’ve never been this happy to be a customer. I feel like family here.

My order was damaged in transit. When I reached out to customer support, I was given a quick response that directly addressed my concerns and a replacement order was placed without delay. This friendly, customer first interaction has earned my respect and loyalty, I look forward to future interactions with Theory 11.

Responsive and dilligent... such a great group to work with!!!

Theory 11 provides excellent customer support. It’s a company that you can completely trust, great products/releases, outstanding customer support, highly recommended!

I really want them to listen to my new deck of cards ideas because it would be awesome if they made them and I don't think they are listening

I had a product stock query, and they were prompt replying,even though it wasn't the reply I would ha e liked.
They were friendly and gave me some advice as well.

The best customer service experience I have encountered in a long time. Great job, team Theory11!

The interaction with the team at theory11 was personal AND professional. In this world of automated responses and AI generated communication the responses were timely and concise, which felt respectful.