Theo Grace Arvostelua 277

TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Beautiful Mother's Day necklace with children's name on the beads. Fast delivery. Lovely package. 2 year warranty if needed. Preview available for most of the items where you add a name, so you can... Näytä lisää

Saanut 5/5 tähteä

My purchase arrived almost a week earlier than anticipated. The necklace was perfect! 3 names plus 2 small diamonds. It looked awesome. Then for a reasonable price I added a pair of flower earrings... Näytä lisää

Saanut 5/5 tähteä

The easy order process and checkout. I love my silver grandmas necklace! My grandchildren's names were spelled correct and the fine cut out of the names is perfect 👌Shipping was included, quick and p... Näytä lisää

Saanut 5/5 tähteä

My order arrived on time and was presented beautifully. Each piece was in its own box with a cleaning cloth. When I opened my selections, I was delighted by the quality and craftsmanship. Customer ser... Näytä lisää

Yrityksen tiedot

  1. Koruliike

Yrityksen kirjoittama

At Theo Grace, we make jewelry that means something. Our pieces are designed to celebrate life’s most meaningful moments, from names and dates to the memories you want to carry with you every day. Co-created with Nicky Hilton, Theo Grace brings a fresh perspective to modern jewelry, where style meets sentiment and every detail is thoughtfully designed. Each piece is carefully crafted by our team, from the first idea to the final finish, using quality materials and a deep attention to meaning. Whether you are marking a milestone, gifting someone you love, or simply treating yourself, Theo Grace is here to help you say it beautifully.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

277 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 4/5 tähteä

I feel the necklace I bought

I feel the necklace I bought, the weighted beads, was rather on the flimsy side. The beads are so small you can not see the names engraved on them. Also, the clasp on the necklace is cheap. I need to go to a jeweler and have a lobster claw put in it. The chain itself is also very thin and flimsy.
Actually would like to know what your return process is please. Definitely don’t feel this is worth the money.

10. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Terrible customer service

Terrible customer service. Actually, make that no customer service at all. I paid $15 for express shipping and had in writing it would arrive before Mother’s Day, either 5/7/2026 or 5/8/2026. I did not have it on 5/9/2026 so I contacted customer service, which was AI. The response from AI was sorry your order is delayed,someone would be in touch with 24 hours, and I would receive a $15 off my next order. Mother’s Day, 5/10/2026 came and I used the email address from the ridiculous response and , again, was told a live person would be in touch with 24 hours. I had no present for our big Mother’s Day celebration. Package finally arrived Monday afternoon on 5/11/2026. It is now 10:00 pm and over 48 hour past my first email and over 24 hours past my second email and no reply as promised within 24 hours for either email and I’ve been charged express shipping. I might dispute the entire charge and return the necklace since it was not delivered as promised and I never should have dealt with a company that won’t provide a phone number or provide access to a live person. Lesson learned the hard way.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Theo Grace-logo

Vastaus yritykseltä Theo Grace

Hi Jenifer,

I’m sorry to read your review and to hear how disappointing this experience was, especially with your order being intended for Mother’s Day.

I understand how upsetting it must have been to pay for express shipping, receive an expected delivery timeframe, and then not have the necklace arrive in time for your celebration. I’m also sorry that you did not receive the follow-up you were promised.

I have sent you a private email to offer a solution and help make this right. Please feel free to reply there at your convenience, and I’ll be happy to assist further.

Kind regards,
Anna – Theo Grace Customer Support

Saanut 5/5 tähteä

Almost flawless

Outside of a shipping snafu that lead to the gift being delivered late, the product, the customer service, and shopping experience as a whole were spectacular.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I love this company

I love this company. They are very talented & professional. I love their jewelry, I have many pieces that I have bought and Iam very happy with them.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Terry Necklace

I ordered a necklace for my daughter in Silver with her 2 daughters names and birthstones and her 2 children's names and birthstone. The necklace was absolutely gorgeous and she loved it. And to add, I ordered the same necklace for her 2 years ago, since then we had an addition to the family and she wanted the same necklace with the addition. It was lovely. I will definitely order again. By the way, the first time I ordered the company was MYKA now Theo Grace. I had a hard time finding you because I wanted the same necklace. Great job!!!

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Absolutely LOVED the necklace it was…

Absolutely LOVED the necklace it was stunning and I loved the customer service so much! Overall 10/10 experience - went ahead and got another necklace for a friends birthday gift and cant wait to order some more of my own pieces!

1. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Beautiful

Beautiful! Exactly how it was shown on the picture. Fast shipping

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

This was ordered as a Mother’s Day gift…

This was ordered as a Mother’s Day gift with guaranteed delivery. I still have not received it and mother’s day was yesterday. They offered a $35 gift card. Instead I got a $35 promo code. I won’t be doing business with this company again as they ruined Mother’s Day.

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Theo Grace-logo

Vastaus yritykseltä Theo Grace

Hi Bryan,

I’m sorry to read your review. I completely understand how disappointing and upsetting this must have been, especially as your order was meant to be a Mother’s Day gift and did not arrive in time despite the guaranteed delivery. I can only imagine how frustrating this experience has been for you.

I also understand your disappointment regarding the compensation offered, and I’m sorry that this situation left you feeling let down. This is never the experience I want for any customer.

I have sent you a private email so I can personally look into this further and do my best to find a solution for you.

Kind regards,
Anna - Theo Grace Customer Support

Saanut 5/5 tähteä

Great communication and service

Great communication and service. Reps from company helped me solve problems and were wonderful with letting me know what was going on with my jewelry,
I was very pleased with my necklace and the service. Thank you.

4. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Love THE bracelet

It took me a few weeks to decide to order from your company… And when I saw the final product, I was in love. When my daughter-in-law got it, she too was in love.

10. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The choices were excellent

The choices were excellent. Turn around time from order to delivery was phenomenal……especially considering the personalized aspect! Great experience all around.5

9. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A Mother’s Day memory…

My mom loved the necklace I purchased for her for Mother’s Day! It was even better than pictured. Wonderful quality The delivery was prompt too!

10. toukokuuta 2026
Oma-aloitteinen arvostelu

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