THE MARKET - Daily Online Classic Car Auctions Arvostelua 

The problem I have got is with the description of a car I bid on and bought and the aftersale experience.

"As would be the loss of air-conditioning, were it not to have been fitted. It is though, so you will be able to remain calm and unruffled no matter what the weather outside is up to"

To me this means the car has air-conditioning and it is working. It was not working when I collected the car and I took it straight for a post purchase inspection to be told that there was no pressure in the system. Something more than needing a seasonal re-gas

I contacted Bonhams to ask how we can sort this out and was told it was between me and the seller. Not suprisingly the seller did not want to know and Bonhams quoted caveat emptor. Apparantly they hold no responsibilty for describing the cars they sell accurately. They replied to review I left on another review site by quoting misinformation that I was a trade seller. I am not in the motor trade and have bought 4 cars in 8 years. They seem to be happy to put incorrect infomation online and make no apology when this is pointed out to them.

I can do no better than the words from Bonhams online car sales themselves:
"Buyer beware"

Sold my classic car on Bonhams online and the whole experience was really easy . The photographer and the advert was really well put together. So definitely recommend Bonhams and the customer journey was excellent

Bonhams sold my car for what I wanted. I found the whole process straightforward and efficient with particularly helpful input in the final minutes of the auction.

I used the concierge service and everything went smoothly. My communications were quickly answered and the car sold for a price I was happy with.
The photos and presentation of the car were great. There was only one minor negative: I provided some corrections to the text on the website which I had to repeat before they were fully addressed.

Great to deal with and a excellent experience staff very polite and helpful

Excellent service supporting the sale of a much loved family assett. Concierge service was invaluable in attracting good interest and realising a good sale. Highly recommended.

The amount of effort and degree of First Rate publicity for the EMPRESS was quite staggering. It left me almost speechless in the quality of the presentation for sale.
I was also stunned at the final bidding price. only a few pounds short of what I payed for the car over 30 years ago

The Bonhams team were efficient and courteous with the marketing and selling of my car.

Mark had a very aggressive attitude towards me for no reason.

I was bidding on a BMW M5 in auction. There was no evidence for servicing and they commented to speak to the garage owner which I did. After speaking to the garage owner, the comments made in the auction did not correlate.

After expressing these in the comments, Mark removed my comment straight away. I may have called the garage owner a “tool” as he would not give a straight answer but ramble on about anything but the car. I then amended my comment without any “offensive” language or remarks, which addressed my concerns of misinformation.

My comment was still removed and Mark emailed saying to not comment again. I assume because he is hiding this information from any prospective buyers.

This is disappointing to see and I called him to get a clear understanding and answer. He was very aggressive and after confronting him on hiding information and misleading information given about the car, he did not say anything but to not bid or comment.

Very disappointed and this should be raised further. Definitely something to watch out for if you are looking to buy or sell with this company now

Great service.
Took Classic car to Bonham’s, Abingdon. They cleaned her and photographed ready for marketing the online auction sale.
Each member of the team carried out their part efficiently.
Thank you.

Had the pleasure of dealing with Paul Hagerty, he was thorough, professional and honest throughout. Sold my car for very close to what the estimate was. Overall a very good experience and would recommend Bonhams for any auction car sale

From start to finish, a seamless professional service and experience. The enthusiasm Paul and the team have is infectious and my only concern is I’ll be back again on the bidding side 😊
Thanks again
Sean

Bonhams Cars Online service offers an effective blend of “bricks” and “clicks”, combining the wide reach of extensive internet marketing with the showroom facility to enable physical viewing. The photography, videography, and narrative included in the listing are prolific and of high quality. The service is efficient and committed to achieving the best result. The “Coming Soon” pages and email alerts combine to generate maximum bidding interest. The simple pricing (no seller’s fee, competitive buyer’s premium) is attractive and good value.

From my Initial enquiry with Paul Hegarty to the sale completing Bonhams were excellent, there knowledge of the market place was outstanding. The help i received listing the LOT was perfect and it led to a very successful auction result - HIGHY RECOMMEND

Very professional. Achieved a good result for me. Good communications throughout and I would recommend them

Tried to bid on the lovely AC Cobra replica last night.
I spent time renewing my payment card etc' I had to go through the process three times before the site accepted my change of details. When I went back to bid on the car the site said there appeared to be a problem with website and they couldn't except bids at the moment due to a problem with the website. After several attempts I finally got onto the site to bid, only to be told that i hadn't updated my card details. This is after sending me an email three times that my card details HAD been updated. The last time I dealt with Bonhams They set me up for telephone bidding, then forgot to phone me when my lot was on sale. What a bunch of Cowboys !!!

Honest advice on value backed up with much evidence. All staff from CEO, valuers, salesmen, photographer, writer, and car washer conduct themselves in a professional and considerate manner, respecting you as a client at all times. The whole experience was made very simple and painless. Thank you!

Bonhams provide a high quality service and were instrumental in finding the right buyers for my rare vintage Merc. Would not hesitate to use them again in the future.

From my initial contact with Bonhams the professionalism shown was without fault. It makes such a difference when you can rely on a company and an individual that you haven't really met face to face before - who was knowledgeable - patient and completed my sale by going just that little bit further; that extra mile!