The Lott Arvostelua 

Why other nationately never win the jackpot in Australia

Very bad app service

After waiting for my account to be verified by sending a photo of my energy account I am still waiting and cannot get through on the phone number provided 131868! This morning wait time was 70mins. Ridiculous!
I won’t be using this service again! By the way I I cannot withdraw the money owed to me because of this.

After winning a small sum, they asked me to verify my ID. I submitted a NSW driver's license. After two months, I am still unable to access my winnings or account. I tried calling them several times, but after wait times of 20+ minutes, I was unable to speak with anyone. It looks like a scam to steal their customer's money.

I believe your current machines can be rigged when you want to rig them. I’m not stating this is true, it’s just my belief. Will you revamp all your lotto draw machines back to basic bingo style barrels that are hand drawn that can’t be rigged to give your customer base peace of mind, and if not why not?

Fantastic. Love it 😀

ID verification by The Lott is so fast that it emits a sonic boom, blink and you'll miss it! I thought processing my documents for more than 7 months was a bit weird, but someone here has written that The Lott couldn't finish verifying their identity after 2 YEARS, and you somehow pretend it's a commendable thing and make zero effort to solve their problem. I don't think any other online platform would do it, it's just absurd. The telephone helpline to nowhere and the helpfulness of the Lott responses here is on par with ID verification and numerous issues in your application.

15- 30 years ago I used to spend $20 per week and actually had some good returns (once won over $19,000), however over the last ten years I have been in a syndicate spending $40 each week and have not won anything of value over $40 and even then very rarely. The small wins under $20 are frustrating. Something has happened to this organisation since privatisation and it is not good.

Peding review my ID for a couple years, I understand you get paid by the company but you guy weren't working properly. you just focusing on someone got a jackpot but the basic job like ID verify you can't do it. I'm not sure this is a right job / right place for you to work. I make a phone call regarding my account suggest me to call, waiting almost 1 hour, someone answer but still not solved my problem.

Questions:
1. When you will verify my ID?
2. When the company will improve customer service?
3. When the company will employ more staffs coz no one answer the phone or read emails?

Focusing on the money but not concer about customer service

Absolutely worst customer service when you call up with an issue. Hold times over 1 hour. When you do finally get through to someone they are rude, suspend your account then hang up so they don't have to deal with the issue. You have no alternative than to call back and be on hold again for over an hour. Again another rude agent and low and behold they hang up. Absolute joke. Buy your tickets in store, don't even think about using the app.

Ive been waiting on their phone line (131 868) for 2 hours now and this has been the case for the past week, and the other day the call ended after I had waited an hour on the phone!

My issue is that my account has been waiting for verification for multiple MONTHS so I can't log in at all. Sort your stuff out, people are willing to throw their money down the drain and into your pockets and you cant even have decent customer service.

Dont bother telling me to call your phone nuber because im waiting on the queue right now LOL also to make the call less annoying, consider changing the wait music from some guy telling the same 2 stories over and over with the constant interruption of the automated voice saying "thank you for continuing to hold" every 5 seconds.

For one of the richest companies in the country they could at least answer the phone occasionally

I wanted to withdraw my money from my online account. They wouldn't give me the $100 I wanted. Said I can only have $25. What right do they have to keep my money. Don't join this scam app.

Dodgy as thieves.
I tried to deposit $25 and instead my bank notified me $253 was transfered. This is not what was on my screen when sent, now apparently they have a useless withdraw funds button because they will not allow me to get it back regardless of how long it takes to verify everything. They want me to gamble it all away. This is blatant thievery. Currently getting Fair Trading to look at it. Even dodgy car yards are more subtle. I will not let them win, lets start a class action to get this out in the open. As to calling wait times are hours, not for me, you call me, i am too busy earning a living. Gambling compliance as well as minister and shadow minister for gambling in qld notified. Have a nice day.

It's a scam run by offshore AI computers.

The computer works out which numbers have NOT been played by customers and those numbers end up being the winning numbers.

The punters money goes offshore to fund already extremely wealthy corporates,

Customer Service - what a joke whenever I call (regardless of time or day) I’m waiting 2 hours for someone to answer my call.
Every couple of weeks I get a message from The Lott saying I’ve got to change my password and they’ve suspended my account as my password has become public.
So I have to call and wait 2 hours every time.
It’s a vicious circle - account suspension - have to change password- have to call customer service.
Ahhh!!!!!!!!!!!what in the hell is going on????

Customer support wait times are TOTALLY UNREASONABLE. Have waited over 2 HOURS each time for a simple phone number change ALL WEEK. Still hasnt been fixed... how hard is it really? I suppose this is the Lott telling me to stop gambling. At this rate I might just oblige.

Wow, a scam operating out in the open. You can win prize money but can never withdraw it, only use it to play more tickets. For example, I had a win of $81.00. When I try to withdraw the winnings it says “insufficient funds” even when the balance says $81.50.
There is a note that says “Funds that have been deposited via BPay, Direct Deposit (EFT), PayPal, Visa card or Mastercard cannot be withdrawn to bank accounts.” Okay, so that covers every payment method possible…
Simply have a look at the responses to these reviews below to get a sense of how they operate - they don’t care. Not sure how The Lott has managed to avoid being investigated by the ACCC.

I'm on the autism spectrum and I struggle a lot to process various kinds of information. So I keep trying and trying to solve these stupid puzzles to log into my account and I can't! I guess they don't want me to spend money and buy a ticket then. Who's the genius who decided to make it so difficult and prevent people form being able to access their account?? I could understand one CAPTCHA as a security measure, but having to complete 5-10 puzzles? Ridiculous

Bunch of crooks company is rigger,
spent $70.00 on a ticket won nothing, on online account if you win and re spend the money you never win on money you have won from them government don't care, there making a profit from them