The Lott Arvostelua 

Tried to buy tickets last night between 7 and 7.30, kept coming up with errors , wanted to add $50 to my account , had trouble with errors well I thought I did , eventually $50 showed up in my account , so I started to purchase tickets which errored as well , was getting so frustrated but kept trying , well I looked today I apparently deposited $150 into my account and bought several tickets I didn’t approve of the same tickets , I picked numbers and bought a quick pick, not happy as this was not my intention. To spend $130 on lotto and did not win a thing either , don’t use the app it’s CRAP and I did not approve all these tickets either

I tried to buy a ticket in last night $50mill and it kept coming up with ‘web session not found (#51025) error. Then I looked in my emails and I had bought two tickets. I still can’t get in to see if I won as the same error keeps coming up. This is not good enough and I will be reporting this.

I purchased a ticket for tonight's Powerball, my card was charged but I received no ticket or numbers. Customer service can not be reached as the site is so overworked every request times out.

Useless ... has my money in my account but wont let me login ... have been trying since morning so the site has been crashed for minimum 6 hours and shuts in 5 hours for a $50m draw ... cant even retrieve my numbers to go buy a physical ticket because guess what ... it wont let me log in to get them. USELESS.

Came over from Perth to work in Brisbane for 9 months and when covid-19 hit, decided to purchase tickets online. Set up the account, transferred money in and started buying tickets. A week later received message to say my account needed to be verified. Because my residential address is in Perth I was unable to verify, which means if I ever won anything from my online tickets I wouldn't receive any money. However I can buy a winning ticket in a shop and be able to collect winnings. What a stupid system. Turns out in Qld you can win online and get no payout, but win with paper ticket and actually collect winnings. WA Lottery West online system much better. Thank goodness I only transferred $50 and never won anything. I'd be really annoyed if I'd transferred a lot of money or won a large prize. The app shouldn't allow me to set up the account and transfer money before the required verification. Sometimes the saying isn't "only in America", sometimes it's "only in Queensland"

Suppure the Lott
Plz give

Hi I have been trying to log in on the app for 2 weeks and it keeps coming up ‘timed out’. This has never happened before. I rang the Lott and was told it is my internet ,,,, but everything else is working!!! I sent an email but so response! Can anyone help me?

I have been using this app with no issues until this past week I am getting Houston we have a problem message, I have deleted the app re installed phone off and on but no help.

NOW FIXED!!!

I have been trying to login on the lott…

Following up from this response below:

How did they resolve the issue? I have always accessed the lott at home! I can login via my hotspot, but my home WIFI causes the login to time out?? This could cost me Millions in Winnings due to the inability to buy tickets!!! (or saving me millions by not buying them!) Anyone know why this seems to be a recent issue and a cure?

"I have been trying to login on the lott…
Update I called the Lott and the guy has put my request through to their it and it seems to work now (What was the issue?)

I have been trying to login on the lott site for a week. I bought tickets last Saturday and ever since then it's not working. I have sent multiple emails and calls and no response. My login and password is correct."

Since this post I have contacted my ISP (Internet service provider) and THE LOTT also made contact with me. Technical Staff at Exetel advised that they would modify my IP Address (Normally static) and now have success. Not sure whether The Lott had blocked my IP address or not. Either way, Success, so I hope this may help others. Thank you to all who assisted and helped!

When I d/L the app My winnings went into my account an it keeps telling me to verify it which I did with my voting address . That’s fine but now it wonts A Electricity Bill with my name an address on it. I travel an look after houses so I don’t have that type of bill all I have is a PO Box an it won’t accept it. What do I do to get or use my winnings???

Why do I keep getting "Houston, we have a.... each time I use the app??
Very poor.

Houston we have a problem
Have been trying on and off for a couple of months to buy lotto tickets via TheLott app to no avail. App will not open with error saying “Houston we have a problem. Try again later”.
Have updated, deleted and reinstalled app still to no avail.
A great app before these problems occurred. Please hurry up and fix it. I have deposited funds that I wish to get a refund on if you aren’t going too.

Waste of my time/money waiting them to pick up the phone
Emailed them about the suspended account more than a week ago and got no reply so far
Maybe I should just give up buying lottery tickets .......

Tried to log into my account to buy a ticket online, it said to call this number. After 29 minutes on hold what supposed to be 15 according to the calling computer, they could not reactivate my account without driver license verification. It would at least take another 3 weeks before they could reactivate my account, cuz they 3000 emails before me! Why let me wait and waste time/money for 30 minutes on the phone, why can't this be done by email. Waste of time and money!! And I don't have a ticket!!

Update I called the Lott and the guy has put my request through to their it and it seems to work now

I have been trying to login on the lott site for a week. I brought tickets last Saturday and ever since then it's not working. I have sent multiple emails and calls and no response. My login and password is correct.

I do not want to log-in to my Account, I want to buy several Powerball with no ID to me, purchase, send me the numbers for the games and I want to scan these numbers and send through to a server to people less well off. Your site is bloody useless.

Rubbish ! What someone gets paid to not provide us with anything that works 10 ouf of 10 times we have to put up with a rubbish crashing glitchly website or finally be told there is an app then to find it doesn't work in my case i tried twice to open after the download and twice it said there was a problem so no app for me no money for them because the website today wont let me buy tickets because its glitchy today and no I'm not a dummy all other sites work I have a good connection no issues loading other sites or apps ,even turned on and off cleared cache closed and cleared and reloaded so no excuses from you lott anymore its clear from reviews you haven't got it together and this stubborn attitude of its all our fault will not fly in this day and age we are lucky to have sites like this and review so we can expose the lies and trickery and now we see its not just us as you lott say it is its your fault and now days companies must cater to all customers and not just collect the cash and play the blame game ,this just reaffirms my belief that there neees to be a full transparency to golden casket tatts etc there is huge amounts of money trusted to a few people and nothing stopping people forcing those few to commit fraud or the lottery people them self's as always if there is big money involved and people and computers there is always an angle from someone looking to obtain or create money for personal gain for example computers may generate random numbers but these could be made to generate lowest payouts and no fisrt divisions to drive up jackpots and publicity or numbers just changed after to pay family or friends or an arrangement of cash back there are many ways to manipulate the system why for example cant they pick you and dislike for making a complaint so on a list or in a programme they put your name etc and if your ticket number comes up as a win they can just change it another removing your win so this is why I believe we need complete trust and transparency people may be forced as we speak ,thankyou for reading and thankyou to TRUST PILOT for allowing my voice to be heard along with so many others who otherwise wouldn't have been heard .

Tried to open my account....no luck.
Sent emails some time ago......no replies
Tried to check my 24 numbered ticket......would not accept.
Pain in the, you know where.
Anyway saved a few hundred dollars by not having any access.
They really do not care.

I just purchased a ticket today but I want to know why my chosen numbers end being in different order on my ticket?

So now instead of offering the normal $20 million this saturday they are only offering $10 million and expecting us to go Yeah. We see through you!!