The Good Care Group Arvostelua 

198
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We couldn’t be happier with the care that has been provided and that Good Care are continuing to provide. My brothers and I have been so impressed by the efficiency and kindness of every one the carer... Näytä lisää

Saanut 4/5 tähteä

Our daughter has two live-in carers who alternate. They are both highly capable, professional and fun, and she feels secure. They have a lot of responsibility, as we, her next-of-kin, live some d... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Very thoughtful kind carers who have been with my mother in law for three years now. They provide home cooked food very day, with plenty of variety and patiently help her with feeding and personal ca... Näytä lisää

Yritys on vastannut

Saanut 4/5 tähteä

Excellent carer and manager/contact, so overall very good. Just beware that their company procedures seem very risk averse, constraining how helpful the carers can be e.g. they don't let the carers pu... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Kotisairaanhoitopalvelu
  2. Kotiapu
  3. Kotimajoitus
  4. Vanhustenhoitopalvelu

Yrityksen kirjoittama

The most awarded UK live-in care provider, rated as outstanding by the Care Quality Commission. From the outset we take great care to ensure care arrangements are tailored to the exact needs of the individual. This includes matching clients to carers based on their interests and personalities and ensuring continuity of care by employing all our carers directly. To discuss the care needs of your loved one and to find out more about how our services work and the costs involved please call one of our advisors on 0808 2502 769 or complete our enquiry form and one of our team will get straight back to you.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

198 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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4,5

Kaikki arvostelut

(198)

8 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Everyone at the Good Care Group have…

Everyone at the Good Care Group have been extremely professional, caring and accommodating. From setting staff at the office and care manager in getting everything set up to the carers who are looking after my mother. They have all been brilliant.

10. elokuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you very much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear how pleased you are with our service and our outstanding care team here at The Good Care Group.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Perfect respite care

Our carer for my mum was kind, easy to talk to, very compassionate. She made us all feel at ease from the minute she walked in the door and i was more than happy to leave mum in her capable hands whilst we went on holiday

23. heinäkuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support your mum is receiving. We are very proud of our team of Professional Carers and all they do to support our clients needs to continue enjoying an independent life at home. There really is nowhere better than home!

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Completely outstanding

Carole looked after my elderly mother on a visit to my house - her first trip out of her care home since the start of lockdown. Without Carole it would not have been possible. Unfortunately we all, including my mother and Carole contracted Covid, which made the whole thing a bit tricky. Carole was absolutely outstanding - patient, uncomplaining, attentive, kind, immensely competent and totally on top of her brief. It could have been a bit of a disaster, but we had a good visit. Thank you Carole.

21. heinäkuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support your mother is receiving. We are very proud of our team of Professional Live-in Carers and all they do to provide the support our clients need to continue enjoying an independent life at home.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Very thoughtful kind carers who have…

Very thoughtful kind carers who have been with my mother in law for three years now. They provide home cooked food very day, with plenty of variety and patiently help her with feeding and personal care.
Care manager has always been available even at weekends and emergency cover always provided despite challenging conditions. When circumstances difficult, we have been.able to talk through options. Care plan detailed and accessible to me.

20. heinäkuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support your mother-in-law is receiving. We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Excellent service

Excellent service from both a management (Elaine) and carer (Pedro) perspective. I felt reassured throughout the process and knowing that my father was in capable hands in my absence provided peace of mind. I would not hesitate to use The Good Care Group again.

17. heinäkuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support your father is receiving. We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.

Kind regards,
The Good Care Group

Saanut 1/5 tähteä

I tried contacting them to set up…

I tried contacting them to set up emergency care but feel frustrated with the lack of response. I was told I would receive a call back but had nothing.

8. heinäkuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Dear Matthew,
We are so sorry to hear that you have not received the excellent service we strive to deliver. Your experience is certainly not close to our usual standards and we're unsure what went amiss here.
We have a very responsive and caring team who understand our responsibility to immediately help anyone who calls in and if that is not possible, to return calls or contacts as a priority. We have an out of hours service and a client services process that had previously ensured that what you have experienced doesn't happen. We would really like to understand what went wrong, and are hoping you might be happy to contact us at enquiries@thegoodcaregroup.com - FAO Shila, and help us understand what went wrong.
Regarding the reason for your first contact, we imagine you have found help elsewhere by now, however we would really like the opportunity to assist you. If there is anything at all we can do to help, please do let us know.
Best regards
The Client Services Team

Saanut 5/5 tähteä

Caring is Key.

I’ve been working with TGCG for a few months now and I can honestly say it’s one of the best decisions I have made. From Management to Colleagues everyone really does care and that’s very rare.

27. kesäkuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Thank you for taking the time to leave a review on working with us, and for choosing to join our team! From our Professional Carers and Care Managers throughout England and Scotland, to our wonderful office teams - you are what makes TGCG such a great place to work. We're really looking forward to hearing more about your journey with us.

Saanut 5/5 tähteä

We are very happy with the service provided.

We are very happy with the service pre placement and equally very happy with the carer they have arranged for us so far so good

21. kesäkuuta 2022
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Vastaus yritykseltä The Good Care Group

Hi Peter,

Thank you for taking the time to leave us this review. We're very proud of our team here at The Good Care Group and are very pleased that you are happy with the care being received.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Exemplary care

The Good Care Group have been providing care at home for my 97-year-old father for almost 3 weeks now. Prior to that, they were extremely supportive in helping us to get my father out of hospital, where he had been stuck for six and aa half weeks.

The carer that they supplied, Tamer, is very exceptional and I think that we have been very lucky to have him supplied to us. His care of my father is exemplary and he is extremely professional, knowledgeable, experienced and empathic. He very quickly fitted in and became a valuable part of our small family

I have no concerns in recommending The Good Care Group to those seeking the best in care for their loved ones.

7. kesäkuuta 2022
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Vastaus yritykseltä The Good Care Group

Hi Stephen,

Hi Diane,

Thank you for taking the time to leave us such a lovely review. We’re pleased to hear that our live-in care service lets you feel confident that your father is receiving the very best care and support. We’re very proud of our ‘outstanding’ team here at The Good Care Group and the difference they make to our clients and their families.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

All going very well

In a nutshell, our plan as arranged by Elaine Thompson has been put in place and has gone brilliantly.

I am happy with the care provided by the care team and particularly, the relationship between the carers and my wife. Several times over the past three weeks, a number of people have commented on how good my wife is looking.

Thank you to Elaine and the team.

27. toukokuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support your wife is receiving. We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

We found the whole process very…

We found the whole process very efficient with excellent communication at all times.The carer chosen to look after my was superb in every way and fitted into our household regime with such ease.
We wouldn’t hesitate to use the Good Care Group again

26. toukokuuta 2022
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Vastaus yritykseltä The Good Care Group

Hello,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support provided.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

I have worked for Bluebird Care Exmouth /…

Have worked for Bluebird Care Exmouth / Exeter /. for 9 years.
I absolutely love being supervisor to our Fantastic nights team.
Bluebird Care Focus on providing outstanding Care , is 1st Class
Such great Training opportunities offered to everyone.
It's a fantastic Company to work for with alot of management support.
I would highly recommend working for Bluebird Care . 💙

10. toukokuuta 2022
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Peace of Mind … at last !

From my first phone call enquiring about live in care for my elderly relative, I have nothing but praise for the team at the Good Care Group. The carers have quickly established a relationship based on trust and often go the extra mile. At all times they behave professionally and it gives me real peace of mind to know that my relative’s needs are being met with genuine care and compassion. I particularly value the online daily notes as it lets me see at a glance how each day is going, with positives and issues being described honestly. Thank you.

25. huhtikuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi Jeanette,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support provided to your elderly relative. We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Excellent professional service and care

23. helmikuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi Caroline,

Thank you for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear how pleased you are with our service and our outstanding care team here at The Good Care Group.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Fantastic Dementia Care

The Good Care Group recently started caring for my mother with fairly advanced dementia. Everything has been great so far. All the dealings I have had have been friendly and informative, whilst extremely professional. Fantastic carer and very reassuring all round.

20. tammikuuta 2022
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Vastaus yritykseltä The Good Care Group

Hi Phillip,

Thank you for your 5-star review. We are very pleased to read how impressed you are with our service and that you are happy with the care and support your mother receives.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Would recommend Good Care Group

GCG provide a live-in carer for my 90 year old father. We have been very happy with the carers provided and with the follow up contact with managers.

12. tammikuuta 2022
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi,

Thank you for taking the time to leave us a 5-star review. We are incredibly proud of our outstanding team here at The Good Care Group.

Kind regards,
The Good Care Group

Saanut 4/5 tähteä

Excellent care in challenging circumstances

In challenging circumstanced our carers and care manager from TGCG are taking very good care of Dad.

4. joulukuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi Wendy Earle,

Thank you for taking the time to leave us a review. We are very pleased to hear that you are happy with the care and support provided by our team.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Live-in Care Fantastic and Recommended.

My elderly relative returned home after a fall with live-in care provided by The Good Care Group. We considered several potential providers including some that were considerably less expensive, but concluded 'you get what you pay for'. The Carers have been fantastic with excellent support from the Care Managers and Fast Responder team. Highly recommended.

10. marraskuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi Steven Skakel,

Thank you very much for taking the time to leave us a review. We really appreciate your feedback and are delighted to hear how pleased you are with our service and our outstanding care team here at The Good Care Group.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

Live-in Respite Care

From my initial approach to The Good Care Group in London to enquire about respite care for my Mum, to seeing her live-in carer away last week, I have full praise for The Good Care Group. The administration was excellent, and everything happened when it was scheduled to do so, and was clearly explained and laid out. The carer match was excellent, and an immediate rapport was established with my Mum, and care was provided with compassion and attention to detail. Having cared for my Mum for the last 18 months, I was certainly in need of a break, and I quickly relaxed during the respite period knowing my Mum was in safe caring hands. I now feel confident to book further episodes of respite care, and will certainly use The Good Care Group, and hope to have the same carer back. Thank you to all those with whom I had contact or involvement-all great!

28. lokakuuta 2021
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Vastaus yritykseltä The Good Care Group

Hi Maureen Proctor,

Thank you for taking the time to leave us such a lovely 5-star review. We are very pleased to hear that our Professional Live-in Carer was a great match to your Mum and you felt that she is left in safe hands from the very beginning. Our team will be delighted to read your kind words too.

Kind regards,
The Good Care Group

Saanut 5/5 tähteä

A Good experience

All In all we have had a good experience with The Good Care Group. The system we have is alternating between 2 carers: 6 weeks for one, then 2 weeks for the other. This has worked well, because tho we would like to keep our main carer permanently, (because she is so lovely) we do understand that she needs a rest! We didn't like the idea of a stream of different carers coming, which is a system some agencies use. We have a point of contact if there are any problems, but that has only happened once in 4 years, and was dealt with immediately, so I am confident that The Good Care Group will always be on hand to help.
Getting a carer in for the first time is daunting and very worrying but I am very glad that we did as it has made a huge difference to our lives.

15. lokakuuta 2021
Oma-aloitteinen arvostelu
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Vastaus yritykseltä The Good Care Group

Hi JE,

Thank you for your 5-star review. We are very pleased to read that our service has made a huge difference in your lives. We are incredibly proud of our outstanding team here at The Good Care Group and all that they do to support our clients and their families.

Kind regards,
The Good Care Group

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