Agincare Arvostelua 553

Overall agincare failed to provide reliable or safe support. Clients were left with leaks in the house and left with no heating nor hot water. They also were doing personal care without being cqc registered. Clients were left in beds that were covered in urine and overall the house was unhygienic. Management refused to deal with any of the issues and clients were left to fend for themselves. The list could go on..
In the end it came to a decision that the house needed to be shut down due to agincares inability to have a secure and safe home.

Being newly introduced to Aginccare, my overall opinion on this company I must say is a cut above the rest. Compared to other larger companies I have dealt with, Agin stands apart when witnessing real outcomes of what they do, compared to what they say.

The motivational force behind everything they do is wholeheartedly based on the individual using their services because I have felt it and I have witnessed it.

I wish I had found Agincare sooner. You can feel the benefits of the fact that this is a family ran provider, rather than a big chain which I have felt lost and hit dead ends with in the past.

Thankyou Agincare for truly reflecting the services you provide!

We was very happy with St Peter’s park residential.. unfortunately one member of staff ruined the experience with how rude and horrible she was we put in a written complaint 2 months later we have heard nothing back so will not return with mum in the future. In the end we was glad to get her away there was no progress past a certain point in her recovery..

I held a senior role at St Peter’s Park Care Home in Bexhill, but resigned just after 2 weeks due to deeply concerning management practices and a complete lack of support. Communication was consistently aggressive rather than professional, and there was little to no regard for staff wellbeing. The nursing team was unwelcoming, with one nurse explicitly stating, “It’s my way or no way,” reflecting a culture with no sense of teamwork. This atmosphere is clearly echoed in the last CQC report, which highlights failures in leadership and staff support. I have never worked in such a harsh environment, and I chose to prioritise my mental health. While the carers were truly fantastic, they were let down by the leadership above them. My predecessor also lasted only a week, was this investigated, or were concerns dismissed in favour of protecting existing staff?
I wish the new manager all the best and hope she receives the support this role demands.

I applied for a Healthcare role with Agincare and had a good experience. The process was simple and communication was clear throughout. The team was professional and overall, a positive experience.

I would not recommend this care company based on our experience.

As first-time users of care services, we found the overall standard to be disappointing and, at times, distressing for my elderly parents.

On the first visit, the carer arrived without any identification and was not in uniform, which was very unsettling. There were also repeated issues with timing—carers would arrive as early as 7am, knocking loudly and repeatedly ringing the doorbell, despite being asked to come later due to one patient returning late from dialysis and needing adequate rest.

We also experienced a lack of appropriate staffing, particularly female carers to assist a vulnerable elderly woman with personal care. This resulted in her going without a wash for an entire week, which is unacceptable.

In addition, there was no consistency in carers or visit times, with different individuals arriving at varying times each day.

Overall, our experience suggests that this company does not prioritise the wellbeing and dignity of its patients.

Fantastic care, my Mum is very happy. The food is wonderful and all the care staff cannot do enough. They are superstars.

Booked an appointment to look round Grevill House in Cheltenham. Arrived 5 minutes early and 15 minutes after my 11am appointment, pressing the bell numerous times had no effect as no one answered the door. I tried the phone number but it was not taking calls. I tried the other number but it was not connecting. I walked up and down by the lounge windows where an elderly lady was screaming for help but no staff there. Eventually went home and phoned the Head Office to complain. They apologised and took my phone number and said the person in charge of new enquiries would phone me back. They did not bother to call. My experience is nothing like the marketing details shown on their website.

When it had got to the stage where my mum needed full time care, we decided that she would be better off in her own home with a live-in carer. I set about contacting a few care agencies but was most impressed by the representative of Agincare. She and I included my mum in the conversation and when I decided to go with Agincare, they sent me the profiles of two carers. My mum has been looked after well and Agincare have done their best to find carers to cover when her permanent carer has a holiday. All care agencies are expensive which is what you would expect, but Agincare was cheaper than some agencies that I approached. If I have any queries about my mum’s care, I know that I can approach them and they will do their best to assist.

Write a negative review a while back and reply said manager would contact me - never did. They left my mum with 2 weeks notice via an abrupt email told me I had to find alternative care- not true they have to inform social services. Only gave 1* because I had to. Wouldn't employ Again are to walk my dog- and I don't have a dog!!!!

I have found my dealings with Agincare to be excellent. The staff are compassionate and caring. My relative did manage to escape at one point, but there was no attempt to conceal it and she was swiflty returned. The procedure for a deprivation of liberty was explained and applied for. The carehome is clean and welcoming and very good value

Dad has dementia and we did all we could to keep him at home, but it simply became too much for his safety and my mum’s and we weren’t able to look after him as a family any more. He’s been in Victory Care Home since mid November 2025 and he is really well looked after. They do lots of activities and the staff are very friendly whenever we visit. They always answer the phone quickly when I call up for something.

The support that we as a family received from up to, during, and after the cessation of the wrap around service provided by Agincare was excellent. We experienced a very attentive, empathetic and professional service. As for the wrap around care itself, it was incredibly valuable to us. Both carers provided were exceptionally good with Mum - had this care not been available to her, she would most likely have been discharged from the hospital and put in danger.

Managers and other staff in all departments made the transition very easy.

I arranged live-in care for my mum with Agincare and we've had a very disappointing experience and they have fallen well below our expectations. We've yet to even receive a sincere apology, the best they could do was try to defend themselves that their care workers are able to meet the mechanical needs of my mum. They don't care about carer compatibility or the dynamic in the house. Good companies would offer compensation or some kind of good will gesture for the trouble caused, yet Agincare can't even admit they were wrong and apologise.

Things started off well during the assessment, as they did a very thorough assessment and they very carefully identified our requirements. I had high hopes and I thought my mum would have a good carer ahead of Christmas. We were told we'll be sent several profiles of carers based on our preferences. However, the carer they sent did not correspond to the profile we asked for, and they also didn't have experience of my mum's equipment, and didn't have the temperament and patience of someone needed to care for someone with dementia. I was told that I can request a change of carer if we weren't happy, yet when I asked for it they said they don't have capacity to provide someone with the requirements we asked for. They never told me they had capacity issues before I signed the contract, they made sure they took my money first (of which I had to pay a month's worth of care in advance).

They also charged me more than the estimated price. I wouldn't have minded if I was going to get a high quality service. On the contrary, they are by far the worst live-in provider we have used, as well as the most expensive, and I regret giving notice to the previous provider.

The whole experience has put my mum and I under a lot of stress. I have learnt not to be fooled by fancy adverts.

Good atmosphere at the Care Home, lovely staff.
Good food & care. Thank you.

The staff at the Horse Leaze Beckton branch have provided stellar care for my relative. They are attentive to their needs and how to develop their fitness, social interaction and development. Thank you to all the staff who work with and support us. Special thanks to Julie for her continued innovative ideas of how to keep her engaged and active.

My mum moved into supported living a year ago she has mixed dementia along with other care needs. Since moving and having Agincare in place has made a huge difference, she is happy and settled, she sees regular carers which she has formed a bond with, knowing that Agincare is on site 24/7 gives us as a family piece of mind. Can't recommend them enough

Should be a no star rating.
Breach of GDPR by taking pics of house without permission. And spreading false info to other companies.
Neglected the care needed for their client.
Flooded the bathroom and left without raising the alarm.

Submitted on behalf of Julian:
We were very fortunate to be guided to Demi at Agincourt to arrange a short term care package for four days that could enable me to attend a conference and the Inside Out Dorset festival in September 2025. They were resourceful in as well as the care visits to the hotel in Weymouth, suggesting going to one of the local Agincourt care homes when away from Weymouth which meant I did not miss too much of the day programme. They were always on time and professional, caring and careful in their work with me.