Theestuaryriversidechalets Arvostelua 

157
•
TrustScore 5/5 tähteä

4,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

We have just had a few days at the Blackberry Chalet and OMG it did not disappoint. The chalets are absolutely stunning. They are so clean, spacious and had everything we needed and more. The setting... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We were a large family group who rented both lodges at The Estuary. We had an absolutely brilliant time. The lodges were clean well equipped and comfortable. Everything has been thought of, and the... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Fully accessible holiday let. Lots of equipment available to meet your needs. Exceptionally clean and tidy. Very modern. Great views and private veranda. Cool gadgets. The owners have put alot of thou... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Luxury on another level, rare experience to combine this with accessibility. Just 20 mins into Cleveleys and 30 mins to lovely Lytham. Cafe and hydro/sensory near by which is an added bonus. Changing... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Loma-asunnot
  2. Lomamökki
  3. Mökki
  4. Omatoimimajoitus

Yrityksen kirjoittama

Luxury for all, modern self catering accessible holiday accommodation in a tranquil location. Multigenerational accommodation offering a holiday for all the family with stunning river views, remote yet central location. Two purpose built properties each with 3 bedrooms, 2 wet rooms, spacious lounge, dining kitchen (fully equipped). Wheelchair friendly with ramp access, wide doors, level throughout. Profiling beds, mobile hoists, toilet frames and shower chairs all available for your stay free of charge. Walking distance to The Lakeside Bistro and The Shovels Inn. Hambleton village less than 20 minutes walk. Blackpool centre is just 20 minutes drive and 60 minutes will get you to The Lake District or most of Lancashire. Lots to see and do in the area. Pet friendly. Finalists in 3 categories of the 2023 Lancashire Tourism Awards and nominated for a Build Excellence Award. Winner of 2 Wyre Business Awards 2022. If you are looking to stay somewhere a bit different with lots of modern appliances and gadgets, then look no further than us. We offer holiday accommodation suitable for couples, families and friends. Pram and wheelchair friendly with amazing views. Luxury holiday accommodation in Lancashire.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

157 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(157)

22 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Fabulous

What an amazing place, the chalets are set in a peaceful area looking over the estuary. My husband who is s full time wheelchair user and I stayed in Bramble which is absolute luxury. The hosts have gone above and beyond providing equipment as well as providing a 5+star accommodation. Thank you we cannot wait to return next year.

9. syyskuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

We loved having you both to stay. You have been absolutely amazing guests and we look forward to seeing you both again. Thank you for your lovely review. ❤️

Saanut 5/5 tähteä

Another fabulous week spent in Bramble

Another fabulous week spent in Bramble. This accommodation is so well thought out and equipped.
The weather was changeable but we had everthing we needed to have a very relaxing time. Nothing beats watching the sun go down from the verandah. Already booked for next year.

1. syyskuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

We love having you both to stay. Thank you for booking again and for your lovely review. ❤️

Saanut 1/5 tähteä

Cancellation policy needs to be reviewed

Unfortunately we had to cancel our 4 day break 2 days before we were due to go on holiday, as my husband suddenly and unexpectedly passed away. My daughter contacted Elaine and explained what had happened. She was told that unless the cottage could be relet, there would be no refund other than the safety deposit. I appreciate the refund policy states cancellations within 7 days will result in no refund but given the circumstances (my husband was the person who needed the disabled facilities), even a 50% refund would have been appreciated. Obviously we couldn’t rearrange the holiday as we didn’t need the disabled facilities and we weren’t insured as the cost of insurance for my husband was astronomical. I really do feel that you should look at your cancellation policy in the event of the death of the disabled person.

8. elokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

We are sorry that you are unhappy with our service and how we responded to your request to cancel your reservation. As a small business, customer service is a high priority and we always do our best to help guests.
You were due to stay with us on the 8th August and I know you were all really looking forward to making special memories. I am sorry that you were unable to do this. We received your email on the 7th August at 8am. This is only the day before you were due to arrive. As you say, under our cancellation terms, there was no refund due. We did return 11% of the booking cost as well as the breakage fee, something we didn't need to offer. We hoped to be able to return more, but this would only be possible if we were able to secure a replacement booking. I worked hard to promote the availability on Facebook, Instagram and Airbnb. I updated our website and also reached out on various Facebook Groups advertising the availability. As I am sure you can imagine, trying to secure a booking for arrival the next day would be challenging. Despite all our efforts, we were unable to secure a replacement booking. I even reached out to guests to ask if they would like to arrive a few days earlier or to extend their stay. Unfortunately, this was also unsuccessful.
We have very favourable booking terms, which are certainly more favourable than many other holiday businesses. We only take a 5% deposit with full payment 4 weeks prior to arrival. There is a sliding scale for refunds during the 4 weeks, which is also more favourable than other businesses. If you follow us on social media, you will be aware that we are continually adding to the mobility equipment we offer. We have recently purchased a Sara Stedy, Golvo 7007 mobile hoist, two additional profiling beds with height adjustment, two sit to stand hoists and another electric bed and a Thera Trainer to help with circulation. Most of the equipment is free to use and we don't limit the number of items you can have for your stay. To help with your stay we agreed that 7 guests could stay without any additional charge.
We are truly sorry for your loss and we are sorry we didn't meet your expectations. We did our best to be able to make an additional refund.

Saanut 5/5 tähteä

Another comfortable and spacious time…


Another comfortable and spacious time spent in Blackberry chalet. Highly recommend a getaway here everything you need is never too much trouble. Looking forward to going back soon

24. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Theestuaryriversidechalets

Thank you so much for taking the time to write a review. Thank you for choosing to stay with us. ❤️

Saanut 5/5 tähteä

Just back from a week away here with my…

Just back from a week away here with my family and parents, mum is a full time wheelchair user. We stayed in Blackberry and this chalet is just perfect. Access throughout is excellent and the options of equipment they can provide is amazing! The chalet itself is super modern and spotless making our stay the most enjoyable holiday we have been on. The views over the estuary are stunning, watching the hares in a morning with a cup of coffee was just delightful. There is absolutely nothing the owners have not thought of to make time away with a wheelchair user easy and effortless. Thank you for a wonderful stay :)

24. elokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Wow, what can we say. We always do our best to help guests have a good stay. You have been brilliant guests and we hope to see you again. ❤️

Saanut 5/5 tähteä

Why on earth did we decide to come back again!?

If you have ever booked a holiday based upon pictures in a brochure or on a website and the reviews it has, it's fantastic, and rare, when you arrive to find it better than you expect!
Well that was the case for us as a family last year, when we stayed in 'Bramble'.
However this year, again staying in 'Bramble', what did we find? We were absolutely delighted to find everything the same! The property has obviously been very well looked after so was as clean and fresh as it was last year :-)
There were still the lovely little touches that go above and beyond and the attention we received was again, 'nothing is too much trouble'.
You know the feeling when you have been away and you return home and feel comfortable and relaxed in your own environment... that's the feeling we got when we arrived at 'Bramble'!
Thank you... again for a fantastic break, and the views aren't half bad either!
So making the decision to come back again was definitely the right one!

18. elokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Theestuaryriversidechalets

We loved having you all back and thank you for another fantastic review. ❤️

Saanut 5/5 tähteä

Luxury on another level

Luxury on another level, rare experience to combine this with accessibility. Just 20 mins into Cleveleys and 30 mins to lovely Lytham. Cafe and hydro/sensory near by which is an added bonus. Changing places toilet 3 mins drive away (next to the cafe.) The owners contacted me before hand to give me all the information needed to ensure our stay went smoothly. Dogs allowed for a small fee. Decking surrounds the property which allowed us to sit outside and soak in the view and pass tranquil moments. Exceptional!
Mobile hoist, profile bed and sensory toys available.

12. elokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you for lovely review. You have been perfect guests. ❤️

Saanut 5/5 tähteä

Perfect

I recently visited for a long weekend and my Mother's face when she opened the door was priceless! The chalet was spotless with everything you could think of. The bedrooms, bathrooms and living space was perfect. The views were also stunning - we spent hours looking for the hare and her babies. The owners have put a lot of thought and effort into making this place perfect! We will be visiting again!

9. elokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

We love it when our guests love it. You have been brilliant guests and we look forward to seeing you all again. Thank you so much for the lovely review. ❤️

Saanut 5/5 tähteä

What a stunning place

What a stunning place. The house was spotless, the views stunning and the thought to detail for assessibility and everything else was spot on. This was most stocked home and thoughtful host I have come across on my UK staycations. The equipment and design made is sk easy for us to take my grandma and for her to enjoy a break. We are so grateful to have found thr Estuary and will definitely be back.

25. heinäkuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Wow. Thank you. What can we say to such an amazing review. We loved having you stay and look forward to seeing you all again. ❤️

Saanut 5/5 tähteä

WOW! These chalets are amazing!

Luxury, comfort, immaculately clean and accessible too! We have really enjoyed our break at Bramble. The chalet had everything we needed and more (my husband is full time wheelchair user) - the voice activated blinds were a real novelty! The peace and quiet was great, we sat on the wrap-around balcony and enjoyed the beautiful views over the estuary with a glass or two - so lovely! The owners were great - nothing was too much trouble and they genuinely care about making sure their guests have the best experience whilst on holiday. Can definitely recommend this place - we've already booked our next stay!

18. heinäkuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you both for your amazing review. We loved meeting you both and look forward to your next visit. ❤️

Saanut 5/5 tähteä

This is just WOW!!

This is just WOW! From start to finish our holiday was made more special with staying here - excellent communication when required with the hosts.
The accommodation is faultless, not something I've ever written before. Lovely modern throughout with every little detail thought of. You don't have to have physical disabilities to stay here but if you require any form of equipment the hosts have a very long list of 30+ to accommodate your requirements and these can be put in place in time for your arrival. The chalet is in a rural and peaceful location with views to the estuary. The hosts have supplied a folder with all the info you require and although there are many gadgets in the chalet, everything is easy to use. We feel spoilt staying here, wish every host were as conscientious as Elaine and Tony. 5*****

15. heinäkuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you Rwth. What an amazing review. You have been perfect guests. ❤️

Saanut 5/5 tähteä

5 star accommodation and hosts

5 star accommodation and hosts
Fantastic property that is accessible for all. Top notch facilities in a gorgeous location.
Host were helpful and responsive both before, during and after our stay.
Will definitely return.

7. heinäkuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you so much for your great review. We look forward to seeing you all again. ♥️

Saanut 5/5 tähteä

Amazing place with stunning veiw very…

Amazing place with stunning veiw very clean and comfortable Elaine and tony provided all the equipment so I could give my mum a holiday highly recommend

17. kesäkuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Theestuaryriversidechalets

We are glad you had a great time. Thank you for your lovely review. ❤️

Saanut 5/5 tähteä

A Retreat to Repeat

Our first stay at The Estuary Riverside Chalets

We really enjoyed peace & tranquility, which made it relaxing for our Family.

Great Host, Accommodation, location Facilities for providing care & support

A Fabulous location, the environment is alongside nature, & with panoramic views of the Estuary

This was a lovely change to urban city lifestyles for Family

The North East Coastline, Blackpool vistor attractions a short drive away, & local amenities in a close proximity in Hambleton and surrounding areas

We made this personal note in hosts guest book, to share Family's overall experience with host, & future guests as follows:-

Your Vision made our Dreams a reality very happy ☆☆☆☆☆

Thank you, so much !

Laurie & Family 🐾 🐾

We look forward to staying November

& Highly recommend to other people in our circumstances, providing 24/7 Care & Support has makes a positive difference it's very much appreciated

We stayed in Property No1 Blackberry

17. toukokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Love the title. Thank you so very much for your amazing review. We love that you've had such a great time. You have been perfect guests and we look forward to seeing you in November. ❤️

Saanut 5/5 tähteä

We stayed at the Brambles 4 nights in…

We stayed at the Brambles 4 nights in mid may lovely accommodation and amenities for our client, weather wasn't the best but we managed to pack a lot of days out in surrounding areas would highly recommend them.

13. toukokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Shame about the weather, but we're glad you enjoyed your stay. Thank you for your review. ❤️

Saanut 5/5 tähteä

Perfect accommodation in peaceful location

Just spent a delightful 4 nights in Bramble. It was so relaxing to sit on the decking in such a beautiful, peaceful location, watching the hares and listening to the birds. The chalet was clean, comfortable and well equipped, catering perfectly for the varied needs of all visitors. We enjoyed lovely dog-walks from the doorstep as well as day trips to the seaside, Blackpool and Lake Windermere. Thoroughly recommend this wonderful place!

22. toukokuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you for your review. It was lovely to meet you all and thank you for being brilliant guests. ❤️

Saanut 5/5 tähteä

Just had a 3 night stay in Bramble…

Just had a 3 night stay in Bramble Lodge. 10th to 13th May
Fantastic experience, great facilities within the lodge.
Clean modern great hands gadgets.
Thoroughly recommend this property to anyone.
Looking forward to our next stay
Steven and Jacqueline Leggott

10. toukokuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Theestuaryriversidechalets

Thank you so much for your review. We look forward to welcoming you back. You are fantastic guests. ❤️

Saanut 5/5 tähteä

A truly hidden gem the owners have gone…

A truly hidden gem the owners have gone above and beyond to make these chalets totally accessible for all and no expense spared !! We will absolutely be returning customers with our son who’s a full time wheelie .The chalet was amazing and you could easily stay for any length of time .The owners are always on hand if you need anything all you have to do is ask . This has been the best place we have ever stayed with regards to accessibility and comfort for our son ,as a family this makes such a difference to our holiday experience as our son is a huge part of our decision making , we all came home truly rested and recharged ! It’s so peaceful and relaxing our son normally is up a few times a night but he slept all night here ! You will not be disappointed if you choose to book here ☺️

26. huhtikuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

We couldn't have asked for a better 100th review. Thank you so much. We can't wait to see you all again. 💕

Saanut 5/5 tähteä

An absolutely beautiful lodge with…

An absolutely beautiful lodge with everything you could want or need. I have a child with complex health needs and as a family it felt so normal. The decking has lovely views over the Wyre estuary and lots of lovely places for a day out near by. Loved it and will definately go back. Oh and the kids loved all the gadgets!

10. huhtikuuta 2024
Oma-aloitteinen arvostelu
Theestuaryriversidechalets-logo

Vastaus yritykseltä Theestuaryriversidechalets

Thank you so much for your review. We love our gadgets, so we are pleased when guests enjoy them as well. You have been brilliant guests and we look forward to seeing you again. ❤️

Saanut 5/5 tähteä

Fab house in a fab location with exceptional, accessible facilities

Fab house in a fab location with exceptional, accessible facilities.,
We stayed in Blackberry - Spotlessly clean, with everything we needed and more. Staying away from home with a severely disabled young adult can be a major challenge but Blackberry had everything to make the stay easier. Great attention to detail. We loved the star lights projector. Will definitely return

2. huhtikuuta 2024
Oma-aloitteinen arvostelu
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Vastaus yritykseltä Theestuaryriversidechalets

We love that you have enjoyed your stay with us. You have been amazing guests and we hope to see you again soon. ❤️

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