The Brooklyn Pet Beds Arvostelua 

2 109
TrustScore 4.5/5 tähteä

4,6

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 4/5 tähteä

Buying from this store was easy, and their customer service was fantastic. Unfortunately as is my previous experience with the courier company, Couriers Please failed to impress once again and let... Näytä lisää

Saanut 5/5 tähteä

Beds are so therapeutic and my dogs always loved them. Only have one now so he has a few to choose from! Great service and personal communication is impressive.

Saanut 5/5 tähteä

Order and delivery was simple and fast. Video instructions delivered clearly so you know what to expect and how to set up. My puppy just loves it. She regularly goes to it without promoting. Ed bought... Näytä lisää

Saanut 5/5 tähteä

Super quick delivery. Description and product match. Really is a fab bed. As a dog trainer I see so many dog products and I'm really happy with this as a winter bed for our dogs. I didn't purchase... Näytä lisää

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 85 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,6

Kaikki arvostelut

(2 109)

314 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Be aware of this company

Be aware of this company. Not an Australian company. Unclear where it is based: China? The bed, Deep Sleep dog beds not fit for purpose. The cushion does not have sufficient filling to support my dog (7.5kg) See conversation with Dylan, "owner" on my review on Product Review where he explains that "nose to toe" orthopaedic support is only for large dogs. The website no longer says this, only "up to" 2x support of other beds (which could be 1 gm more, but which beds?) Warranty only applies to ring of bed. Cushion is not replaceable, so when that goes, or is only half full, as in my case, bed is no longer usable. The cushion of my Aldi bed has more support than the Brooklyn cushion. The CertiPur certification (if it is not a scam) is for foam only, so the cushion is still made of nasties. Labelled polyester, but Dylan says it is cotton, which needs to be "fluffed up".
Don't be fooled by all the +ve reviews and stick to Australian made or reputable companies.

In reply to Brooklyn’s reply. As usual they deny all responsibility. Regardless of the type of bed, it is not fit for purpose. The flimsy cushion provides no support whatsoever which means my dog sleeps on the floor.
If you are a NZ company, please supply your NZ business number.

15. lokakuuta 2025
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hi Louise,

Thanks for sharing your feedback.

We’re sorry to hear the bed hasn’t been the right fit for your dog.

As discussed with you previously over email and on your earlier review, the bed was reviewed and confirmed to be functioning as designed. We also offered both a discounted upgrade and a goodwill partial refund to help resolve things.

For clarity, we are a New Zealand-owned business, and all Australian orders ship locally from our Melbourne-based warehouse.

In terms of the product itself, this style of bed is designed as a soft, calming bed with a flexible centre that naturally moves and compresses with use, which can feel quite different to firmer, mattress-style beds. We offer both options to suit different dogs and preferences.

We understand this style hasn’t met your expectations, we’re always here to help guide you toward the most suitable option for your pet.

Warm regards,
The Brooklyn

Saanut 5/5 tähteä

Good quality beds

The bed is very good quality and my dog loves it. The company was very good to deal with. When the bed arrived the cover had a defect. When I emailed the company about it they immediately sent a replacement cover.
I will definitely be buying all my dog beds from Brooklyn beds

7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

My dogs hated it!

I have 2 dogs, and both hated Brooklyn bed. Completely useless

24. maaliskuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hello Chin,

We're so sorry to hear that your dogs haven't taken to our beds.

I see you've had them for about 5 days so far. Sometimes it can just take a bit of time for pets to get used to new beds, especially if they've been used to a different style for some time.

We'd also recommend giving the cover a wash, to help the bed smell like the rest of your home. This can work wonders for more apprehensive dogs.

We hope this helps.

Warm regards,
The Brooklyn

Saanut 1/5 tähteä

I recently purchased a expensive…

I recently purchased a expensive doughnut dog bed from this company upon opening it revealed a large rip in bed emailed company straight away to date no response
cannot report his company at all very poor customer service

17. maaliskuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hi Robin,

We're so sorry to hear you had issues with your bed. This is definitely something we would be happy to fix for you, and is a case we'd most definitely want to hear about.

I just checked our customer service inbox, and cannot see any email chains or queries under your name.

However, please do reach out to us at your earliest convenience via email hello@thebrooklyn.net with the subject: 'ATTN: Dylan' so we can get this resolved for you right away.

Warm regards,
The Brooklyn

Saanut 4/5 tähteä

Great pet bed

Product arrived promptly. Very comfy dog bed, my Spoodle loves it, and when she’s not in it, our cat moves in!

16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I purchased the Brooklyn dog bed as I…

I purchased the Brooklyn dog bed as I have an older dog with stiff joints she seems to be happy with it . Sometimes she gets too warm and will just lay on the cool floor as she has long hair ,so if shes not on the bed the cats will enjoy the bed as well 😉 😊

13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Huge disappointment

Hige disappointment, especially in the poor customer service unable to deal with defective product issues. I wish I read the bad reviews before purchasing. Their refund policy is a joke. I have never heard of something like: You cannot return the item if your dog TOUCHED IT???, which is the intended purpose of purchasing the expensive bed in the first place. Apart from the fluffy texture the bed is not easy to flatten and be made comfortable, another hugely oveestimated quality. When the zipper broke after 1ist wash I was advised to "reset" it. The bed is useless without a cover that zips up so I will have to toss it. Money wasted. Huge disappointment.

1. maaliskuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hi Elisabeta,

Thanks for your review and I’m sorry to hear you felt disappointed with your experience.

The zipper on your cover has not broken. Our team is currently in touch with you via email to help guide you through resetting the zipper so the cover can zip normally again.

Regarding returns, our policy is based on hygiene. Because these beds are used by pets, we cannot accept returns once they have been used or slept on, as it would not be fair on another customer to receive a used product.

Warm regards,
The Brooklyn

Saanut 1/5 tähteä

I ordered a medium size for my fox…

I ordered a medium size for my fox terrier as indicated on size chart to be correct size and the bed it too small
My dog doesn’t even want to use it which is must unusual
The bed comes compressed and it indicates once opened it makes it hard to return which is correct
I feel misled and disappointed
I’m trying to sell it 🙁

21. helmikuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Thanks for sharing your feedback re: sizing Debra

We're really sorry it wasn't the right fit for you.

We do offer 30-day returns and exchanges if your pet hasn't been on it yet :)

Warm regards,
The Brooklyn

Saanut 2/5 tähteä

We bought 2 xl beds for our older dogs…

We bought 2 xl beds for our older dogs whom barely used them because they like the couch and not that long after purchase a hole in the cover. Not warranted due to what they called dogs scratching. Which we hadn't ever seen. These are expensive beds for dogs not to Ne able to scratch to get comfy if that is what they want to do. Not quality for the price. More sturdy material seems to required.

2. helmikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Brooklyn deep sleep bed

Ordering was great....fast delivery...received a discount and more importantly my 2yo Maltese/ Shi Tzu, Skye loves the bed. Her body melts into the bed.
Worth every cent!
Just ordered a 3rd one!

25. helmikuuta 2026
Oma-aloitteinen arvostelu

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