The Brooklyn Pet Beds Arvostelua 2 041

TrustScore 4.5/5 tähteä

4,6

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Our animals absolutely adore their new beds! They seem to enjoy them just as much in the summer as they do in the winter months. Investing in cozy beds for our furry friends ensures they stay happy... Näytä lisää

Saanut 5/5 tähteä

Service and prompt delivery was excellent. Unfortunately my golden retrievers didn't like the beds (one dog in particular had to be coerced into it and would then get out) and since I couldn... Näytä lisää

Saanut 5/5 tähteä

The interactions were fast, easy, and uncomplicated. I really liked the fact that everything was simple and straightforward. It was nice to get exactly what I was looking for and that it arrived i... Näytä lisää

Saanut 3/5 tähteä

I love the product. We have a previous one which my dog absolutely loves. Thus, we ordered a second one for the car. Unfortunately, the wrong colour was sent (beige instead of grey). The additional... Näytä lisää

Yrityksen tiedot

  1. Lemmikkieläinkauppa

Yrityksen kirjoittama

Your Pet's Favourite Store. Home of The Brooklyn Deep Sleep Pet Bed, Loved by over 40,000 Pet Owners worldwide. Made for Dog Owners, By Dog Owners.


Yhteystiedot

4,6

Erinomainen

TrustScore 4.5/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 88 %: iin saamistaan huonoista arvosteluista

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

The generational dog bed

We had a Brooklyn bed for our senior Golden Retriever, James, who we lost to cancer nearly 4 years ago. James and our Golden puppy, Stig shared the bed together (although by the time Stig was one, they certainly no longer both fit in it).
Sadly, when James passed, Stig would not relinquish the old bed they had shared. It was repeatedly laundered, and Stig had three other beds, but he always gravitated back to the old Brooklyn bed they had shared. We just didn’t have the heart to get rid of it.
When the new Brooklyn bed arrived, Stig was not convinced at first. So, we laid the two beds side by side- and that seemed to be a good compromise for him. He now snuggles into his “big boy bed” right alongside the old one. He has to keep a paw touching the old bed- and we are fine with that.
He has”adjusted the filling so it conforms perfectly to the way he likes to sleep- using the rim as a headrest. Many thanks for this bed- if we get another puppy, i am sure there will be another Brooklyn bed in our future.

15. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Our animals absolutely adore their new…

Our animals absolutely adore their new beds! They seem to enjoy them just as much in the summer as they do in the winter months. Investing in cozy beds for our furry friends ensures they stay happy and warm year-round!
We love them also because they are made here in Australia, which means we appreciate the high standards of the materials used in the fluffy pet beds; they are washable and allow for alternating the covers should the sleeping four-legged pets become unwell, making a mess as they do when they are unhealthy.

14. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

A great product

Received my dog bed quickly and as soon as I unpacked it, my Maggie Mae was in it relaxing and enjoying it. She loves curling into it, makes her feel secure. Thank you for such a great product,

11. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

This petbed is luxurious! Seamless and straightforward ordering process was great!

The interactions were fast, easy, and uncomplicated. I really liked the fact that everything was simple and straightforward. It was nice to get exactly what I was looking for and that it arrived in a timely and efficient manner. Ozzy loves his new bed and settled right in.

I also appreciate sezzle. I wanted a luxury pet bed for my golden boy and there was no possible way for me to afford it if I had to pay all at once. I was pleasantly surprised with the quality of the bed, and impressed by the customer service.

12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent

Service and prompt delivery was excellent.

Unfortunately my golden retrievers didn't like the beds (one dog in particular had to be coerced into it and would then get out) and since I couldn't return them if the dogs were in them, I sold them on Marketplace for $90.00 each. :( The new owners of the beds LOVED them so there is a happy ending.

Thank you!

Liz

9. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Poor quality and poor customer service!

I bought a chew resistant bed cover and within minutes my dog had the stitched seam open. Poor quality stitching. Can’t comment on the material as only used the bed cover for a few minutes. Emailed and the company refused to refund the money. Would not buy anything from this company.

7. toukokuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hi Bill,

We're sorry to hear the cover didn’t meet your expectations.

I've spoken with the team and understand there may have been a compatibility issue due to the item purchased not matching your bed setup.

I also understand the team is currently working with you directly to resolve this.

Warm regards,
The Brooklyn

Saanut 5/5 tähteä

Love the Brooklyn beds.

Love the Brooklyn beds as do my two dogs.
They have the memory foam beds and one of my dogs ripped his cover after 3+ years. Seeing the upgraded Ultra rim cover I chose this option as my dog loves a pillow. Both dogs would fight over who got the bed and would sleep all day and night. Needless to say, I bought another cover the next day. Shipping is fast, beds are great quality.

5. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

I love the product but received the wrong color

I love the product. We have a previous one which my dog absolutely loves. Thus, we ordered a second one for the car.
Unfortunately, the wrong colour was sent (beige instead of grey). The additional cover I ordered was the correct color (grey).
Due to the inconvenience of sending it back and waiting again, I decided to keep it since I have the second cover in my preferred color.

7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

So good we bought a second one

This is the second bed we buy, as our very lucky dog is going to have his old one installed in his brand new kennel and the new one will be inside the house for luxury nights of sleep. His Brooklyn is his favourite place to sleep. We have noticed that, as he gets a bit older and stiffer, he choose it over any other spot or sofa in the house, so it must be very comfy!
The delivery was very fast just as last time. couldn't be more happy.

5. toukokuuta 2026
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Return process is crap

Return process is crap. I bought 2 beds, should have returned both as they were too small.. but thought I would be nice and keep one of the small ones and return the unopened one. That cost me $26 in postage + $14 in upgrade. Then the returns only process once a month.. so 2 months after I ordered and $240 later I have one bed which my dog was too big for from day 1 (used it once when he was wet and cold) and another he still hasn’t used..

1. huhtikuuta 2026
Oma-aloitteinen arvostelu
The Brooklyn Pet Beds-logo

Vastaus yritykseltä The Brooklyn Pet Beds

Hi Nathan,

Thanks for your feedback, and I’m sorry this has felt frustrating.

I've personally taken a look into your exchange, as I wanted to find out what happened.

From what I can see, your return was processed quickly.

The delay in shipping your exchange was due to the size upgrade payment (the difference between your original size, and the requested size) was not paid for approx 1-month. I can see that as soon as payment was made, the exchange was shipped within 24 hours, and delivered 3-days later.

That said, this is a helpful learning for us. We’ll look into adding payment reminder emails for unpaid upgrade fees, which would make it clearer when an exchange is on hold.

Regarding return costs, you’re right that we don’t cover shipping for change of mind returns. We do cover the initial delivery to you, while change of mind returns are handled by the customer, which is standard for hygiene-related products like pet bedding.

I understand it’s frustrating when the size ordered isn’t quite right. If you ever need help with sizing, we’re always happy to recommend based on breed and weight to help avoid this.

Appreciate you taking the time to share your experience.

– The Brooklyn Team

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