I recently purchased a beautiful watch band from Bridge for my Apple Watch. Through no fault of Bridge, I had an accident which damaged the band soon after I received it. Beyond the impeccable qualit... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Love these straps - comfortable, great design, and excellent service. Was disappointed that one of them cracked after a short time wearing it, but Sarah at The Bridge dealt with it straight away, send... Näytä lisää
Ordered the “Roger”, the “Aurelius” and the “Helm” bands for my Ultra 4. Absolutely love the products! They are extremely well made and look fantastic. I have had many other aftermarket bands and thes... Näytä lisää
The watch straps are smart, but the quality is poor. I purchased The Augusta Watch strap in July, and sadly by October both rings had snapped, and a crack appeared in the strap. The company did provid... Näytä lisää
Yrityksen tiedot
Yrityksen kirjoittama
We specialise in premium Apple Watch straps. From high grade silicone to Italian calfskin leather. We are obsessed with quality materials and versatile designs, allowing you to look good from the court, to the clubhouse.
Yhteystiedot
27 Old Gloucester St, Holborn, WC1N 3AX, London, Yhdistynyt kuningaskunta
- info@thebridgewatches.com
- thebridgewatches.com
4,6
Erinomainen
196 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 66 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing customer service
Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.
17. marraskuuta 2024
Oma-aloitteinen arvostelu
Customer Service very good at responding to issues
I have bought several watch straps from Bridge which I have been super happy with. That said I have had a couple of issues with parts failing. Where they have excelled themselves is sorting the issues quickly and efficiently. The customer services team have super been responsive.
I would have no hesitation in adding more straps to my small collection.
15. marraskuuta 2024
Oma-aloitteinen arvostelu
Stylish and comfortable
Great strap and very stylish. Worthy of all the great compliments that I receive when wearing it.
17. lokakuuta 2024
Oma-aloitteinen arvostelu
Out of stock so been refunded
Edited 18/10: unfortunately the product I ordered proved to be out of stock. I have been kindly refunded. Customer service response is via email so took a little longer than I would have liked to identify and remediate the issue but in the end all sorted.
9. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bridge | Watch Straps
Hi Ted, sincere apologies for this. This is certainly not the experience we are striving for! We have privately requested more information from you to identify your order better and ensure we get this fixed asap. Thank you for your patience and understanding.
Ordered a strap but is not right for my…
Ordered a strap but is not right for my watch, I have tried e mail to organise a return but no response. No contact numbers to call and speak to anyone. Hopefully this will prompt a response! Got a reply to say sorry but no follow up to arrange return will have to contact card company to get a refund. I have e mailed you with details for the return and refund
1. lokakuuta 2024
Oma-aloitteinen arvostelu
Vastaus yritykseltä The Bridge | Watch Straps
Dear Martin,
Thank you for your review. We’re sorry to hear that the strap you ordered isn’t the right fit and that you’ve had trouble reaching us. This is not the level of service we strive to provide.
Please know that we’ll be in touch with you shortly to organize the return and make this right. We truly appreciate your patience and understanding as we work to improve our communication process.
Thank you for bringing this to our attention, and we look forward to resolving this for you soon.
Edit 15/10: Martin, we requested details from you via Trustpilot so that we can contact you. This is done via a Trustpilot request and not a direct message. We have not had anything back from you. So we cannot contact you. Please send us your email and order number.
Best regards,
The Bridge
AMAZING CUSTOMER SERVICE!
AMAZING CUSTOMER SERVICE!
My strap arrived here in the US with a flaw. I contacted The Bridge and they told me to return it for a replacement band. In a week or two I received a new band that is flawless. They refunded me my shipping costs to return the strap. The best part was the IMMEDIATE and polite response via email that kept me reassured that they were taking care of me as a customer. You can trust this company. Well done Bridge!
29. syyskuuta 2024
Oma-aloitteinen arvostelu
I purchased the Henley strap
I purchased the Henley strap. The construction is exceptionally comfortable and looks very sharp. I am waiting on my Vienna strap now!
8. elokuuta 2024
Oma-aloitteinen arvostelu
Great product
Great product, great team/support, great price for the value.
23. elokuuta 2024
Oma-aloitteinen arvostelu
Great Servive, excellent quality
I had a few issues with the delivery but the team went out of their way to help. I’m really pleased with the Henley Strap. Great quality and really stylish.
I will definitely order from The Bridge again
20. elokuuta 2024
Oma-aloitteinen arvostelu
Excellent!
Excellent customer service and great quality watch straps- can’t ask for more!
5. elokuuta 2024
Oma-aloitteinen arvostelu
The team at The Bridge is incredible
The team at The Bridge is incredible. After a small snafu, they got back to me the same day and fixed the problem immediately. I’m very happy with the customer service, and I’ll not hesitate to order another band very soon. Thank you for showing what a great customer service really is!
22. heinäkuuta 2024
Oma-aloitteinen arvostelu
Exemplary customer service
I have to say the customer service was exemplary. I managed to inadvertently order the wrong colour combination. The customer service team handled the exchange seamlessly and with no fuss- great job, great strap!
12. heinäkuuta 2024
Oma-aloitteinen arvostelu
Returns & Customer service
I recently bought 3 different straps but when they arrived I only really liked one. So I returned 2 & ordered 2 replacements that arrived as promised & I really liked them. All handled promptly & efficiently including my small refund for the differential. I have tried many wrist bands for my Apple Watch & these are by far the best ( better than Apples own) - good design & great quality. Also customer service was first class
4. heinäkuuta 2024
Oma-aloitteinen arvostelu
Customer service excellence
Impressed with the Bridge customer service team reaching out and rectifying my concerns. Their service matches their quality
Thanks
9. kesäkuuta 2024
Vastaus yritykseltä The Bridge | Watch Straps
Hi Cam - thank you for taking the time to write a review. It certainly helps us get better! Apologies that you came across a product that seems to have slipped through our quality checks. We want to make this right for you. I have forwarded this to our team and they will be in touch to get the strap replaced for you. Once again, apologies your experience with us wasn't exceptional - we'll make sure we turn this one around.
The Tycoon Watch Band
I have purchased 2 watch bands from The Bridge. The quality of the bands is excellent and their customer service is exemplary!
I highly recommend The Bridge for the quality of their products and their customer service!
Mitch
8. kesäkuuta 2024
Great communication and a hassle free…
Great communication and a hassle free replacement issued very quickly.
13. toukokuuta 2024
High quality product
High quality product, superbly packaged and swift delivery. The orange strap looks brilliant with the blue Apple watch
13. toukokuuta 2024
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