The Bridge | Watch Straps Arvostelua 

Update to the below review:
After posting an unhappy review about a confused service, the Bridge staff sent me a replacement strap very quickly and apologised for the miscommunication. I’m happy to have received a replacement and that they acted so quickly following my dissatisfied review.
I’m also very happy with the two straps I have purchased from them.

Handsome strap, good quality, prompt delivery at a reasonable price.

An excellent strap, very comfortable. And quick delivery too.

Hi I’ve had a Henley for approx a year.

It’s been great but unfortunately one of the loops broke off so I made contact with bridge. They couldn’t have been nicer and kindly sent 2 new loops free of charge (I had offered to pay) inclusive of postage. Now that’s outstanding customer service! 👏🏽👏🏽Steven Newlands

The first shipment was lost in the mails; most likely a stateside fault. Bridge very kindly, and without further ado, sent on a replacement. A good looking thing it is, too.
Thanks very much.

I still haven't received my wristband.

My order went missing. When I inquired, the responses were prompt and professional. And this was right across the Xmas holiday period. The item was eventually tracked down and I could not be happier with the purchase. Looks great, and so comfortable to wear. Am thinking about another one.

I own 3 straps from The Bridge because I appreciate their quality and great looks. Recently, the pin that holds the strap on my navy blue “Sailing Strap”, my favorite, detached and was lost.
I noticed that the company offers a lifetime warranty, so I got in touch with customer service and they agreed to replace the strap at no cost to me.
Not only, a quality product, but a quality service philosophy.
Thank you!

High quality product and even better customer service that rivals high end department stores!
Great customer service thank you.
Tony L.

They delivered the wrong size, which I returned. They sent a replacement which was faulty, which I returned and requested a refund. 12 emails and 10 weeks later I finally received a refund for the strap. I also claimed returned postage costs of £10, but they initially refused my claim. I pointed out that as they are 'distance selling' they are legally required to pay postage on returns. They agreed to refund my postage but to date I still have not received a refund!

Update: I have now received a refund for the postage, plus a £5 goodwill payment, but only after I posted this on Trustpilot!

Update Feb '25: The CEO responded to this review, apologised for everything that went wrong and has sent me two free straps. The Bridge came good and I finally got my strap - I will leave it to you to decide whether the result constitutes good customer service!

Have to say I was very impressed with the quality and the service

Amazing and friendly customer service with a quick resolution to my issue.

Customer service responded quickly when I received an Apple Watch strap that did not include the lugs needed to attach the strap to my watch. They quickly sent out a replacement and included an extra strap as compensation for my trouble. Everyone makes mistakes but not all work hard to rectify them to the satisfaction of the customer.

The bands are as advertised and look fantastic with the Apple Watch.

Very nice product and great customer service. Worth the purchase. Highly recommended.

Delivery was a bit delayed but the way they dealt with that was excellent and very personal

Love the product

Great selection of products. I ordered 3 straps but wanted to order many more. Customer service was great and they followed up immediately on questions. Wonderful company to deal with.

I had a slight issue with the strap and the customer service department worked with me to fully rectify my concern. Can't speak highly enough about their service!

Amazing customer service.
I had to change my delivering address and they jumped in it. The reason I was so surprised is because it was an Instagram purchase.