Support hat kaum Ahnung von irgendwas, man muss mehrere Tickets öffnen bis was geregelt wird manchmal wird man aus laufenden Tickets rausgeschmissen weil die Webseite einfach neu lädt danach muss man... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Mesa muito boa pra trabalhar. Eu acabei de fazer um saque no dia 16/09. Solicitei no dia 04/09 sexta-feira. O suporte me informou que seria aprovado em até 7 dias úteis, como tivemos feriado nes... Näytä lisää
Yritys on vastannut
I really like the plans they offer with 5ers took payout last week, risk team had some issues but everything was resolved properly. Currently trading 5 accounts planning to take payout next week I wil... Näytä lisää
Yritys on vastannut
Great prop firm this is my 5th review after 5th payout of $4500 and growing great thing is if your account got breach when your payout is in process they still pay you if no restricted or shady p... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
The5ers Futures is a global Funded Trading Company empowering futures traders with structured, career-building opportunities. Through growth programs like Basecamp and our Rebate model, traders can scale their capital, strengthen consistency, and increase their long-term earning potential. Founded by professional traders, The5ers Futures was built to deliver a transparent, supportive, and growth-focused environment for traders committed to long-term success.
Yhteystiedot
Israel
- the5ers.com/futures
4,4
Erinomainen
333 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Vastaus yritykseltä The5ers Futures
Hi Prasanth,
Thank you for your feedback! We're delighted to hear you find The5ers user friendly and easy to work with.
We truly appreciate your support and wish you continued success on your trading journey!
Vastaus yritykseltä The5ers Futures
Dear Trader,
Thank you for the positive feedback. We're thrilled to hear you're happy with our service! We wish you success in all your future dealings.
If you need anything, please feel free to reach out.
Excelent futures prop firm
6. elokuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Dorjderem,
Thank you for your kind feedback! We're delighted to hear you consider us an excellent futures prop firm.
We truly appreciate your support and wish you continued success on your trading journey!
Best in the industry
Best in the industry. At the top since 2016. Still reliable and provide the best customer support. Payouts are hitting the account faster now. Future side is also one of the best with huge potential.
29. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Arshdeep,
We appreciate your positive feedback. Thank you for choosing us! We’re committed to maintaining this level of service for you.
If you need anything, please feel free to reach out.
Vastaus yritykseltä The5ers Futures
Dear Dao,
Thank you for your review! We’re happy you had a good experience, and we’ll continue striving for excellence to better serve you next time.
If you need anything, please feel free to reach out.
Easy to use platform..
Easy to use platform... passed in 2 days! Can't wait for my trading journey to begin.
5. elokuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Tamara,
Thank you for sharing your experience! Congratulations on passing in just two days. We're delighted to hear you found the platform easy to use and are excited to begin your trading journey.
We appreciate your support and wish you continued success in the exciting milestones ahead!
Account price was very cheap that's…
Account price was very cheap that's great good for beginners. But problem was in blackarrow platform spread. I literally face spread of 20 point or 200pip in gold. How can trade with that spread. Spread in newyork session that very bad experience for me.
28. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Swapnes,
Thank you for taking the time to share your feedback. We’re glad to hear that you found our account pricing accessible, particularly for traders who are getting started.
We’re sorry to hear about your experience with the spread on Gold and understand why seeing a significantly wider spread would be concerning, especially during an active trading session.
After you reached out to us privately, we reviewed the details you provided, including the date and time of the trades in question. Our review confirmed that the wider spread was related to the futures contract being traded at that time and the liquidity conditions surrounding the transition between contracts.
Futures contracts can experience reduced liquidity and wider spreads as an existing contract approaches expiration and transitions to the next active contract. These conditions can have a direct impact on execution and are part of the live market environment.
We appreciate you providing the additional information that allowed us to properly investigate your concern. The matter has now been reviewed and clarified with you privately, and we consider the case resolved.
Thank you again for bringing this to our attention and for giving us the opportunity to look into your experience.
Best regards,
The5ers Futures Team
The5ers 5star
The5ers has been a great prop firm to work with. I just received my payout, and the whole process was smooth and professional. Their support team was responsive and helpful whenever I had questions. I'm really happy with my experience and look forward to continuing my journey with them. Highly recommended!
3. elokuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Trader,
We are truly delighted to hear about your positive experience with us, especially regarding your recent payout and our support team's responsiveness. We appreciate your kind words and look forward to supporting your continued journey. Thank you for your recommendation!
If you need anything, please feel free to reach out.
Vastaus yritykseltä The5ers Futures
Dear Gabriel,
Thank you for the positive feedback. We're thrilled to hear you're happy with our service! We wish you success in all your future dealings.
If you need anything, please feel free to reach out.
support service is really helpful
3. elokuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Reddy,
Thank you for your kind feedback! We're delighted to hear that you found our support team helpful.
Providing reliable assistance is always our priority, and we wish you continued success on your trading journey!
Dịch vụ hỗ trợ nhanh
2. elokuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Sonhka,
Your positive comments are greatly appreciated. Thank you for your support! We wish you all the best in your future endeavors.
If you need anything, please feel free to reach out.
Very good!!!
26. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Nguyen,
Thank you for your great review! We're happy to hear you're having a very good experience with The5ers.
We appreciate your support and wish you continued success on your trading journey.
I am trading with the5ers for a while…
I am trading with the5ers for a while and decided to give a try to futures accounts.
I bought several accounts and blew them up through my own fault. However, I bought an account the day before yesterday and managed to get it funded.
While I was trading, though, I tried to open a position on MGC. The market was completely frozen and not working. The Blackarrow platform still allowed me to open a position (1 micro), which—due to a platform bug—resulted in a massive spread. As soon as the position opened, it showed a loss of $1,200, causing my funded account to be terminated.
I spoke with two support representatives who, to date, have only managed to open a ticket with their technical team; I have received no feedback so far. No compensation has been offered either, leaving me simply waiting and out of pocket due to the failure of their trading platform.
A terrible experience. I don't think I'll be buying any more challenges or continuing to work with them.
4. elokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The5ers Futures
Dear Thomas,
Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration this situation caused, especially after you had successfully reached the funded stage.
We understand how concerning it is to encounter a platform issue when attempting to open a trade. Your report regarding the issue with MNQU6 and the “Asset not allowed” message was promptly escalated to our technical team for investigation. The issue was subsequently addressed, and we followed up with you directly to confirm that the instrument should be available again and to ask you to test it.
We appreciate that having to wait for a technical investigation can be frustrating, and we’re sorry that the initial communication did not provide you with the resolution you were hoping for. Our team takes reports involving trading platform functionality seriously and works to investigate and resolve such issues as quickly as possible.
We hope that the issue has now been resolved and that you can continue trading without further difficulties. Should you still experience any problems with the instrument, we encourage you to contact our support team so we can continue assisting you.
Thank you again for bringing this to our attention and for giving us the opportunity to address the matter.
Best regards,
The5ers Team
I had an initial hiccup where my…
I had an initial hiccup where my evaluation account was terminated under the allegation that I held an overnight position. However, this was incorrect: neither the trading platform nor the website dashboard showed any open positions. Furthermore, I run the exact same operation on another account and have never had any issues.
I contested the decision for several days, sending detailed screenshots from both the platform and the dashboard of both accounts as proof. Today, I received a reply from the support team apologizing for the misunderstanding and granting me credit to acquire a new account of the same type.
Technical or interpretation errors can happen in any company, but what truly defines the quality of a prop firm is how they handle problems. I am very grateful for their attention, fairness in analyzing my evidence, and speed in correcting the situation. My trust in their support has been fully restored. Highly recommended!
Thanks for the David to suport
29. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi Rodrigo,
Thank you for taking the time to share your experience. We really appreciate your patience while we reviewed the issue, and we're glad we were able to resolve it fairly and restore your confidence in us. We'll also be sure to pass your kind words on to David.
Thank you for your trust, and we wish you continued success with your trading journey!
You track traders strategy
You track traders strategy, and whenever I make too much profit, you always find a way to make me lose it all. This is a repeating pattern with every account I have with you. Today, for example, the chart didn't work on your shitty Blackarrow platform for the instrument where my strategy indicated I could have made a lot of profit today, when I was about to enter. Because of this error, I had to trade something else and lost. You intentionally mess with traders whenever they are in profit. The worst I have ever tried
UPDATE:
Following this review, The5ers reached out privately regarding my feedback. However, instead of taking responsibility or resolving the issue, their priority was simply to protect their narrative by making me look incompetent and deceitful.
Their public response is just more polished PR spin to look professional—doing the exact same thing they did in our email exchange. They claim this was just "reduced market activity and wider spreads," which is completely false: the chart was not working at all, while updating seamlessly on every other platform I use.
Instead of addressing their failure, they chose to twist my words, dismiss my experience, and hide behind legal boilerplate to evade accountability. I regularly pass challenges with other prop firms without issues; the problem here is how this company treats clients when something goes wrong.
Prospective clients should take note: based on my experience, when a problem occurs, do not expect fair treatment—expect endless excuses, PR spin, and zero accountability.
14. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Gergo,
Thank you for taking the time to share your feedback. We understand how frustrating it is to miss what you believed was a high-quality trading opportunity and how disappointing it can be when a trading session does not go as planned. We also appreciate that you took the time to provide detailed information, allowing our team to investigate your concerns.
After reviewing the information you provided, including the timeframe and instruments involved, our technical team investigated the reported behavior of the MGC futures contract during the period in question. The review found no evidence of a platform malfunction or server-side issue affecting your account. Instead, the market was in the normal month-end futures contract transition period, during which trading volume and liquidity shift from the expiring contract to the next active contract. During these periods, reduced market activity can result in infrequent price updates, wider spreads, and charts that may appear delayed or less responsive as they reflect the available market data.
We understand that you believe this affected your ability to execute your intended Gold trade and ultimately influenced your decision to trade a different instrument. However, while we appreciate your explanation, the subsequent MNQ trade was entered manually and independently, and we are therefore unable to attribute that trading outcome to a platform error or make adjustments to the account based on that loss.
We also want to address the concern that The5ers intentionally interferes with profitable traders or manipulates platform behavior. We categorically reject this allegation. The5ers does not monitor individual trading strategies for the purpose of disrupting trades, nor do we manipulate charts, execution, or platform functionality based on a trader's profitability. Our success depends on providing a fair trading environment where traders who perform well can continue to grow within our programs.
We recognize that this outcome is not the one you were hoping for, and we respect that you may disagree with our conclusions. Nevertheless, after a thorough review by the relevant teams, we remain confident that the trading results accurately reflected the market conditions at the time, and our decision is final.
We sincerely appreciate your feedback, as it helps us continue improving both our platform and the overall trader experience. We wish you all the best in your future trading endeavors.
Best regards,
The5ers Futures
The freedom it gives to clear the…
The freedom it gives to clear the evaluation in single day is commendable
23. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Dear Saurabh ,
Your positive comments are greatly appreciated. Thank you for your support! We wish you all the best in your future endeavors.
If you need anything, please feel free to reach out.
Vastaus yritykseltä The5ers Futures
Dear Luis,
We appreciate your positive feedback. Thank you for choosing us! We’re committed to maintaining this level of service for you.
If you need anything, please feel free to reach out.
so far so great
so far so great , i got payouts and the support was helpful and the accounts fees are pretty low and competitive , best spreads aswell in prop firm market
30. heinäkuuta 2026
Vastaus yritykseltä The5ers Futures
Hi there,
Thank you for sharing your experience! We're delighted to hear you've received payouts successfully and that our support, competitive account fees, and trading spreads have met your expectations.
We truly appreciate your trust and wish you continued success and many more payouts on your trading journey.
I paid for a 150k futures account and…
I paid for a 150k futures account and my money was debited from my card. For 3 days now no account issued, no acknowledgment of payment. The most frustrating part is the support team that were so slow. I got a message from the trader support agent named Godwill to send the screenshot of payment and since then no response. Pls refund my money or issue the product I paid for. I rated 5ers and have been can versing for them but with this I don’t know…. . Pls do the needful as soon as possible.
27. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The5ers Futures
Dear Oluwabukola,
Thank you for sharing your experience.
We’re sorry for the frustration and confusion caused by the payment issue, especially given the time you’ve spent trying to resolve it.
We have reviewed the transaction and the additional information you provided, including the payment details from your bank. Our payment processor confirms that the transaction was marked as failed on our side, meaning the funds were not successfully captured or received by The5ers.
We understand that the transaction may appear as completed or deducted in your banking app. However, when a card payment is rejected by the merchant’s payment gateway after the bank has authorized the transaction, the funds can remain temporarily held within the banking/payment network. In this situation, The5ers does not have possession of the funds and therefore cannot issue a refund for a transaction that was never successfully received by us.
Our team has reviewed the matter and provided the available transaction information and guidance on how to follow up with your bank so they can trace and release the funds.
We understand that this is not the outcome you expected, and we sincerely apologize for the inconvenience this situation has caused. We appreciate your patience while the transaction was investigated and hope the matter can be resolved with your bank as quickly as possible.
As the transaction has been reviewed and the available information has been provided, we will consider the matter closed from our side.
We wish you all the best.
Best regards,
The5ers Futures Team
A shocking turn of events
I have to give 5ers the benefit of the doubt with the issues i had. Although it took some time all my issue were resolved by David. Even though i had breached the scaled account that had wrongly been given to me, they reactivated my prior account that was wrongly closed and had my balance and profit that i had achieved reinstated regardless of the lost trades on the breached account. I was honestly shocked to receive such a resolution as i cant image any firms retroactively looking past a breached account and putting things right as they were ment to be. Not to mention the fact i received my payout in less than 48 hours of my request. All in all i have to say im overwhelmingly please with house 5ers have gone about the issues ive had and their ethical business practices. Thanks again
29. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä The5ers Futures
Hi Joshua,
Thank you for taking the time to share such a detailed experience! We're glad we were able to resolve the issues you encountered and restore your account and its balance and profits appropriately. We're also pleased to hear your payout was received in less than 48 hours.
Your patience and understanding throughout the process mean a lot to us. We truly appreciate your recognition of our efforts and ethical approach, and we wish you continued success in your trading journey!
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